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  • November 2017
  • Teaching Note

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth
Teaching Note for HBS No. 716-455. On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales.... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Technology; Hardware; Information Technology; Internet; Mobile Technology; Online Technology; Search Technology; Software; Web; Web Sites; Wireless Technology; Resource Allocation; Computer Industry; Computer Industry; Computer Industry; Computer Industry; Computer Industry; Computer Industry; Computer Industry; Computer Industry; Computer Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
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Wells, John R., and Gabriel Ellsworth. "Reinventing Best Buy." Harvard Business School Teaching Note 718-442, November 2017.
  • 10 Mar 2009
  • First Look

First Look: March 10, 2009

Finally, in contrast with some cross-country analyses, ethnic and caste polarization, land inequality, and political participation are not significantly associated with violence. Download the paper: http://www.hbs.edu/research/pdf/07-065.pdf Demographics, Career... View Details
Keywords: Martha Lagace
  • 23 Feb 2016
  • First Look

February 23, 2016

February 2016 Review of Financial Studies Industry Window Dressing By: Chen, Huaizhi, Lauren Cohen, and Dong Lou Abstract— We explore a new mechanism by which investors take correlated shortcuts and present evidence that managers... View Details
Keywords: Sean Silverthorne
  • 22 Aug 2017
  • First Look

First Look at New Research and Ideas, August 23

industrial production (Alfaro and Chen, 2014). Using a unique worldwide plant-level dataset that reports detailed location, ownership, and operation information for plants in over 100 countries, we construct a spatially continuous index... View Details
Keywords: Sean Silverthorne
  • 01 Jul 2019
  • What Do You Think?

Are Super Stretch Goals Only for the Very Young?

explanations for the phenomenon and its success or failure. These included such things as the nature of the industry or product, the way such goals are implemented, and the size of the organization making use of them. There were,... View Details
Keywords: by James Heskett
  • 01 Dec 2011
  • News

Faculty Research Online

efficient health care to millions of Americans. In this video interview, Professor Regina Herzlinger argues that consumers should have more say over their own care. See http://hbswk.hbs.edu/item/6730.html. View Details
Keywords: Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries
  • 20 Feb 2008
  • First Look

First Look: February 20, 2008

what-if and formal optimization approach). We discuss pros and cons of these approaches and illustrate them through applications and case studies. Download the paper: http://www.hbs.edu/research/pdf/08-069.pdf Positions of Power and Status: Reciprocity in the Venture... View Details
Keywords: Martha Lagace
  • 28 Mar 2023
  • Blog Post

Novo Nordisk

essays posted on the HBS Business and Environment Initiative’s Blog that highlights their reflections. Learn more about this IFC course on Decarbonization and Sustainable Production by watching this five minute video summary. Visit Date:... View Details
  • 22 Aug 2016
  • Blog Post

The Making of An Internship: An Effective Onboarding Process

the company, and how his summer role would evolve. All three stories represent examples of how deliberate onboarding can lead to successful and satisfied employees. View Video View Details
Keywords: All Industries
  • 02 Aug 2016
  • Blog Post

The Making of An Internship: What Drives Students’ Interests

in New York City, talked to the importance of an intellectual challenge, mentorship, and growth as she sought an opportunity for the summer. Ahmed Eldemerdash explains how his background in engineering was a great transition to his summer product manager role at... View Details
Keywords: All Industries
  • 15 Aug 2016
  • Research & Ideas

Black Swans and Big Trends Can Ruin Anyone's Internet Prediction

iPod. As I finished writing Speed Trap, the music industry was celebrating the shutdown of Napster, and the major labels were busy organizing their own download services. A few months later, like a bolt out of the blue, Apple launched the... View Details
Keywords: by Thomas R. Eisenmann; Technology
  • Web

Bibliography - The Art of American Advertising

Greenwood Press, 1990. Pancoast, Chalmers Lowell. Trailblazers of Advertising: Stories of the Romance and Adventure of the Old Time Advertising Game . New York: Frederick H. Hitchcock, 1926. Pierce, Sally, and Catharina Slautterback,... View Details
  • 22 Apr 2020
  • Research Event

How Investors Are Sizing Up Climate Change’s Risks—and Opportunities

Until a few years ago, climate change’s potential impact seemed abstract for many investors. Now, as sea levels rise, hurricanes intensify, and droughts threaten food supplies, many investors are confronting its financial realities. But it’s not a simple calculation.... View Details
Keywords: by Danielle Kost; Financial Services
  • 31 Mar 2002
  • Research & Ideas

You’re Wasting Your Employees! What You Can Do About It

Most managers today understand the strategic implications of the information-based, knowledge-driven, service-intensive economy. They know what the new game requires: speed, flexibility and continuous self-renewal. They even are... View Details
Keywords: by Christopher A. Bartlett & Sumantra Ghoshal
  • 01 Sep 2010
  • News

Letters to the Editor

with a sharp pencil. I would urge all of us involved in international trade and tax accounting to do what we can to make the old shell game a game not worth the candle, just as GlaxoSmithKline learned in... View Details
Keywords: Securities, Commodities, and Other Financial Investments; Finance
  • 09 Mar 2023
  • Blog Post

Port Esbjerg: Deploying Offshore Wind

essays posted on the HBS Business and Environment Initiative’s Blog that highlights their reflections. Learn more about this IFC course on Decarbonization and Sustainable Production by watching this five minute video summary. Visit Date:... View Details
  • 10 Apr 2006
  • Research & Ideas

Lessons from the Browser Wars

at a competitive disadvantage? A: Game over. Firefox and the others have to get the installed base of IE users to switch to their browser, a much harder proposition than IE faced in the '90s when all it had to do was get new users to pick... View Details
Keywords: by Sara Grant; Computer; Consumer Products; Technology
  • 23 Aug 2004
  • Research & Ideas

Strategy for Small Fish

provide software developers in sectors ranging from video games to engineering simulation with training, tools, and support for application development tailored to exploit the unique capabilities of NVIDIA... View Details
Keywords: by Marco Iansiti & Roy Levien
  • 05 Apr 2004
  • What Do You Think?

Should We Brace Ourselves for Another Era of M&A Value Destruction?

terms of value created for customers, employees, and shareholders? If the latter, is it the natural result of a system of incentives geared to short-term financial rather than longer-term business benefits? And what does it say about the overall future strength of... View Details
Keywords: by James Heskett
  • 02 Dec 2018
  • News

An Investor’s Guide to Climate Change: Risks and Opportunities

societal returns. Lassiter reminded the room that there are many levers that can be played in the game, but that the game is playing out at a rapid pace. Lehr, from National Grid, talked about finding that sweet spot when it comes to... View Details
Keywords: Allison Webster; Electric Power Generation, Transmission, Distribution; Utilities; Management, Scientific, and Technical Consulting Services; Professional Services
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