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Show Results For
- All HBS Web
(1,810)
- News (678)
- Research (937)
- Events (3)
- Multimedia (37)
- Faculty Publications (500)
- 02 Feb 2004
- Research & Ideas
Where Does Apple Go From Here?
to shrink, with iPod and iTunes driving their current revenue growth. Q: What do you think of Apple's mall store retail strategy? A: I think of their retail strategy as part of their brand advertising. I guess I would say two things about... View Details
Keywords: by Sean Silverthorne
- 02 Jan 2018
- News
Reconsidering Retirement
store in New Jersey; the son accompanied him on buying trips to New York and watched him negotiate for the best merchandise and price. He had even launched his own successful business before arriving at HBS: a birthday cake delivery... View Details
- 11 Dec 2017
- News
Growing from Within
customer service are important. We track closely the voice of the customer. Both hotels and quick service restaurants are also primarily people businesses where having high-performing teams that are engaged and motivated at the store... View Details
- 01 Jun 2007
- News
KPMG for Mayor!
villages, store owners paint Coca-Cola signs on the sides of their tin shacks. These signs are not sanctioned or paid for by the company. They are seen by locals as a sign of credibility. Companies and nonprofits have stronger incentives... View Details
- 01 Dec 2005
- News
Buy the Book
publishing industry today ships books to stores and waits for customers to purchase them. James Patterson represents the age of brands, in which a supplier builds a persistent demand and designs production to perpetuate that brand’s most... View Details
- 24 Mar 2020
- Research & Ideas
These Coronavirus Heroes Show Us How Crisis Leadership Works
per hour until May 2, provided up to 30 days paid sick leave for people over 65, and gave one-time bonuses to 20,000 hourly store team leads. These corporate leaders and many others like them are responding to President Trump’s March 13... View Details
- 13 Mar 2017
- Research & Ideas
Hiding Products From Customers May Ultimately Boost Sales
Retailers routinely swap out the products they display to customers. It’s called assortment rotation, and it’s a popular business strategy for many brick-and-mortar and online stores alike. Retailing trends such as “fast fashion” (think... View Details
- 08 Sep 2011
- What Do You Think?
What’s Apple’s Biggest Challenge: Replacing Steve or Wall Street?
Schultz. Wall Street demanded increasing growth, internationalization, better productivity, and new products. And Schultz's successors responded by opening up to five new stores per day; extending business to many new foreign markets;... View Details
- 25 Apr 2016
- News
Trail Blazer
Photography by Alexander Rubin Chuck McMinn (MBA 1978) has worked at enough in startups to know that the only guarantee in technology is that today’s hot product will eventually be replaced by more innovative technology. That’s why McMinn, founder and chair of the Napa... View Details
- 05 Jun 2007
- First Look
First Look: June 5, 2007
response, Beijing Hualian developed a new "Family Store" format targeted at the nation's growing middle class, made up of younger consumers with more fashionable tastes. Like hypermarkets, Hualian Family Stores include both food... View Details
Keywords: Martha Lagace
- 07 Dec 2010
- First Look
First Look: Dec. 7
product variety and inventory levels on store sales. Using four years of data from stores of a large retailer, we show that increases in product variety and inventory levels are both associated with higher... View Details
Keywords: Sean Silverthorne
- 15 May 2020
- Research & Ideas
Find Your Pragmatic Path through Radical Uncertainty
activities. These days, we need to plan more carefully because small decisions can have dire consequences for ourselves and for others. Consider the newly stressful task of grocery shopping. Should I order groceries online for home delivery or go to the store? If I do... View Details
- 13 Mar 2012
- First Look
First Look: March 13
census. We document a shift to smaller shops following a 1996 regulatory change that increased the costs of opening large stores. Our analysis suggests that total factor productivity (TFP) of multi-store retail chains fell after the introduction of the reform due to... View Details
Keywords: Sean Silverthorne
- 01 Dec 2010
- News
How to Survive Past Start-up
Art by Craig Frazier Related Links Alumni New Venture Contest Opens Webinar series (ongoing) Entrepreneurship at HBS (video) Harvard Launches Innovation Incubator Why is it that even when smart, educated, well-networked people launch new companies, a few strike gold,... View Details
- 01 Mar 2022
- What Do You Think?
Is It Time for More Reverse Mentoring?
widening the generational gap in using cryptocurrency, buying and storing art and wine with nonfungible tokens, trading new kinds of securities on new internet investment sites offering new features, and thinking up new applications for... View Details
Keywords: by James Heskett
- 01 Sep 2004
- News
A Market-Based Prescription
physicians’ services? Health-care providers are as constrained by managed care as consumers. Other industries enjoy much greater freedom. Grocery retailers, for example, serve a variety of customers in outlets ranging from discount clubs to upscale health-food chains.... View Details
- 03 Mar 2009
- First Look
First Look: March 3, 2009
and complementary effects across channels to provide sales forecasting, promotion planning, and customer relationship management guidance to multichannel managers. We investigate three contingencies in a sales analysis of a leading U.S. retailer who adds a new retail... View Details
Keywords: Martha Lagace