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Publications

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  • All HBS Web  (7,228)
    • People  (19)
    • News  (1,490)
    • Research  (4,365)
    • Events  (45)
    • Multimedia  (71)
  • Faculty Publications  (2,854)

Show Results For

  • All HBS Web  (7,228)
    • People  (19)
    • News  (1,490)
    • Research  (4,365)
    • Events  (45)
    • Multimedia  (71)
  • Faculty Publications  (2,854)
← Page 72 of 7,228 Results →
  • 19 Aug 2014
  • News

Can Political Pressure Save The Market Basket Board From Itself?

  • 04 Apr 2011
  • News

'Bosses are no saints... and you can't teach someone to lead'

  • 17 Feb 2023
  • News

Accelerating Climate Solutions

  • 07 May 2021
  • News

Trump Abused the System. Facebook Created It

  • 07 Nov 2016
  • News

The CEO as Activist

  • 16 Mar 2021
  • News

Employers Must Ensure the Safety of Home Workspaces

  • October 2021 (Revised December 2021)
  • Case

Customer-Centric Design with Artificial Intelligence: Commonwealth Bank

By: Karim R. Lakhani, Yael Grushka-Cockayne, Jin Hyun Paik and Steven Randazzo
As Commonwealth Bank (CommBank) CEO Matt Comyn delivered the full financial year results in August 2021 over videoconference, it took less than two minutes for him to make his first mention of the organization's Customer Engagement Engine (CEE), the AI-driven customer... View Details
Keywords: Artificial Intelligence; Customer-centricity; Banks and Banking; Customer Focus and Relationships; Technological Innovation; Transformation; Organizational Change and Adaptation; Performance; AI and Machine Learning; Financial Services Industry; Australia
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Lakhani, Karim R., Yael Grushka-Cockayne, Jin Hyun Paik, and Steven Randazzo. "Customer-Centric Design with Artificial Intelligence: Commonwealth Bank." Harvard Business School Case 622-065, October 2021. (Revised December 2021.)
  • 18 Jul 2017
  • First Look

First Look at New Research and Ideas, July 18, 2017

and associated creative behavior in the life and work of ordinary individuals. Yet evidence is mounting that such individuals can be responsible for important instances of creativity and innovation in the world: open innovation, user... View Details
Keywords: Sean Silverthorne
  • September 2009 (Revised December 2010)
  • Case

Western Union: Our World, Our Family®

By: Christopher Marquis
In 2006, Western Union spun-off from its former parent, First Data Corporation, and began the process of defining itself as a stand-alone organization. Part of that effort was the creation of a strategic corporate social responsibility program called Our World, Our... View Details
Keywords: Business Model; Corporate Social Responsibility and Impact; Programs; Business and Stakeholder Relations; Alignment; Value
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Marquis, Christopher. "Western Union: Our World, Our Family®." Harvard Business School Case 410-050, September 2009. (Revised December 2010.)
  • 29 Jun 2021
  • Blog Post

HBS Celebrates Pride Month

In recognition of Pride month, we asked a few members of PRIDE, a Student Club at HBS, to share their thoughts about the significance of this time and why it matters to them. The responses remind us that Pride month is not simply a... View Details
  • September 2017
  • Case

Sensing (and Monetizing) Happiness at Hitachi

By: Ethan Bernstein and Stephanie Marton
Inspired by research linking happiness and productivity, Hitachi had invested in developing new “people analytics” technologies to help companies increase employee happiness. Hitachi had begun manufacturing high-tech badges that quantify a wearer’s activity patterns.... View Details
Keywords: People Analytics; Japan; Sociometers; Wearables; Interpersonal Communication; Human Resources; Happiness; Technology Industry; Japan
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Bernstein, Ethan, and Stephanie Marton. "Sensing (and Monetizing) Happiness at Hitachi." Harvard Business School Case 418-019, September 2017.
  • Program

Leadership for Senior Executives

Attend Senior executives and executive team members with significant management responsibilities and at least 20 years of experience in large established organizations Particularly appropriate for: Chief executive officers, chief... View Details
  • 14 Nov 2017
  • News

Students help groups to pursue climate action

  • Web

Middle East & North Africa - Global Activities 2021

Middle East & North Africa Middle East & North Africa Helping Leaders Chart an Ethical Path Pictured: Plastic bottles are sorted for recycling at Cedar Environmental on the outskirts of Beirut, Lebanon. Professor Nien-hê Hsieh tries to bring his students to the “gray... View Details
  • February 2010
  • Case

Go Mobile: The Phirbol Franchise

By: Rajiv Lal and Natalie Kindred
To grow Phirbol, a telecom retail franchise chain in Delhi, India's underdeveloped markets, its founders were exploring ways to offer more value to the franchisees. In mid-2009, the Phirbol franchise was comprised of some 150 franchisees that had converted their small... View Details
Keywords: Business Model; Business Startups; Innovation and Management; Brands and Branding; Service Operations; Franchise Ownership; Value Creation; Telecommunications Industry; Delhi
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Lal, Rajiv, and Natalie Kindred. "Go Mobile: The Phirbol Franchise." Harvard Business School Case 510-020, February 2010.
  • May 2023 (Revised May 2023)
  • Case

Stay or Go? Sarah Reynolds Kensington Partners

By: David G. Fubini, Amr Seifeldin and Patrick Sanguineti
Sarah Reynolds, a relatively new Partner at the global Kensington Partners strategy consulting firm, has headed the firm's Telecommunications Group for a few years. Thanks to her stellar track record with clients, she has brought the group a range of accolades and... View Details
Keywords: Consulting; Consulting Firms; Client Service; Career Management
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Fubini, David G., Amr Seifeldin, and Patrick Sanguineti. "Stay or Go? Sarah Reynolds Kensington Partners." Harvard Business School Case 423-091, May 2023. (Revised May 2023.)
  • February 2011 (Revised May 2011)
  • Case

Utilis: Designing, Producing, and Selling Rapid Deployment Shelters for a Troubled World

By: Herman B. Leonard, Daniela Beyersdorfer and Simon Harrow
How can a company that supplies disaster response and humanitarian agencies best handle the intrinsically unpredictable and highly volatile demand for its products? Utilis is a French supplier of rapid-deploy high-end tent solutions for civilian and military uses (such... View Details
Keywords: Business Model; Growth and Development Strategy; Demand and Consumers; Strategic Planning; Natural Disasters; Competitive Strategy; Consumer Products Industry; Industrial Products Industry; France
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Leonard, Herman B., Daniela Beyersdorfer, and Simon Harrow. "Utilis: Designing, Producing, and Selling Rapid Deployment Shelters for a Troubled World." Harvard Business School Case 311-096, February 2011. (Revised May 2011.)

    Rajiv Lal

    Rajiv Lal, is the Stanley Roth, Sr. Professor of Retailing at Harvard Business School. He is currently teaching an elective MBA course on the Business of Smart Connected Products/IOT. He has been responsible for the retailing curriculum and has served as the course... View Details

    • Program

    Leading Professional Service Firms

    Should Attend Leaders who define and execute strategy for firms and organizations that provide services and who serve in roles such as chief executive officer, general manager, principal, partner, or head of an office, business unit, or practice Participants may be... View Details
    Keywords: Professional Services; Professional Services
    • 2012
    • Chapter

    Creating Leaders: An Ontological/Phenomenological Model

    By: Michael C. Jensen, Werner Erhard and Kari L. Granger
    The sole objective of our ontological/phenomenological approach to creating leaders is to leave students actually being leaders and exercising leadership effectively as their natural self-expression. By "natural self-expression" we mean a way of being and acting in any... View Details
    Keywords: Leadership Development; Attitudes; Behavior; Experience and Expertise; Knowledge Acquisition
    Citation
    SSRN
    Related
    Jensen, Michael C., Werner Erhard, and Kari L. Granger. "Creating Leaders: An Ontological/Phenomenological Model." Chap. 16 in The Handbook for Teaching Leadership: Knowing, Doing, and Being, edited by Scott Snook, Nitin Nohria, and Rakesh Khurana. Thousand Oaks, CA: Sage Publications, 2012.
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