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  • 11 Jan 2011
  • First Look

First Look: Jan. 11

models and evaluating their efficacy in standalone fashion—just as engineers test new technologies or products. However, the success or failure of a company's business model depends largely on how it interacts with those of the other... View Details
Keywords: Sean Silverthorne
  • September 1996 (Revised April 1998)
  • Case

Mobil USM&R (B): New England Sales and Distribution

By: Robert S. Kaplan
The general manager of a local gasoline/distillate sales and distribution business unit must communicate a new strategy to the unit's 300 employees. An initial strategic planning exercise identified a high-priority list of opportunities that blended the parent... View Details
Keywords: Balanced Scorecard; Adoption; Strategic Planning; Customization and Personalization; Management Practices and Processes; Growth and Development Strategy; Measurement and Metrics; Motivation and Incentives; Performance Evaluation; Energy Industry; Mining Industry; United States
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  • June 1991 (Revised December 1997)
  • Case

Takeover of the Norton Co., The

By: Thomas R. Piper
After a decade of mediocre performance, the Norton Co. enters 1990 with the prospect of increased sales in the next few years. Yet Norton is pursuing slow growth industries, and a lower than expected earnings announcement at the beginning of 1990 has depressed earnings... View Details
Keywords: Mergers and Acquisitions; Business Conglomerates; Goals and Objectives; Forecasting and Prediction; Performance Evaluation; Revenue; Bids and Bidding; Business Processes; Ownership Stake
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  • June 1997 (Revised May 1998)
  • Case

Mobil USM&R (A2)

By: Robert S. Kaplan
Second of a two-part case on the development and use of a Balanced Scorecard (BSC) at Mobil's US Marketing and Refining Division. This case describes the completed BSC, and how this was linked to the BSCs of the independent business units and the internal service... View Details
Keywords: Balanced Scorecard; Performance Evaluation; Management Teams; Management Practices and Processes; Executive Compensation; Motivation and Incentives; Corporate Strategy; Energy Industry; Mining Industry; United States
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  • 13 May 2008
  • First Look

First Look: May 13, 2008

These performance differences appear to be partially explained by the buy-side's higher retention of poor-performing analysts and by differences in performance benchmarks used to View Details
Keywords: Martha Lagace
  • 02 Feb 2004
  • Research & Ideas

Mapping Your Corporate Strategy

Since the 1990s, the Balanced Scorecard system has cut a path in business as a more rigorous way to measure performance by quantifying what had been considered intangible assets, such as human capital, information, and culture. The system... View Details
Keywords: by Martha Lagace
  • 08 Dec 2015
  • First Look

December 8, 2015

Regulate Companies like Airbnb and Uber? By: Edelman, Benjamin G., and Damien Geradin Abstract—New software platforms use modern information technology, including full-featured web sites and mobile apps, to allow service providers and consumers to transact with View Details
Keywords: Sean Silverthorne
  • 08 Jul 2014
  • First Look

First Look: July 8

simply begin with the direction you want to go and take a small step. Thinking alone will never change your life-you must ACT. Then evaluate the lessons you learn from that first step, build on them, and take another step in your desired... View Details
Keywords: Carmen Nobel
  • 20 Apr 2020
  • Book

Why COVID-19 Raises the Stakes for Healthy Buildings

recently wrote a book about it: Healthy Buildings: How Indoor Spaces Drive Performance and Productivity, to be published April 21. Although facilities managers might think they’re saving a few dollars on electricity and air filters,... View Details
Keywords: by Kristen Senz; Real Estate; Health
  • 13 Dec 2011
  • First Look

First Look: Dec. 13

exposure to a well-diversified portfolio of hedge fund strategies. Second, it terms of its fees, the new DELTA strategy would charge investors relatively lower fees: 1% management fees plus 10% of View Details
Keywords: Sean Silverthorne
  • 06 Dec 2021
  • Research & Ideas

The Popular Stock Metric That Can Lead Investors Astray

the company were liquidated. Market value reflects the total value of a public company’s outstanding shares based on the market price for a share. A stock with higher book-to-market ratio, such as when it is higher than 1, is considered View Details
Keywords: by Rachel Layne
  • 12 Oct 1999
  • Research & Ideas

Paid for Success: Options for Compensating CEOs

When large public companies perform poorly, do the CEOs running them share the financial pain? That question, according to HBS associate professor Brian Hall, is not answered by looking at their salary and bonus but rather by a careful... View Details
Keywords: by Judith A. Ross
  • 26 Aug 2014
  • First Look

First Look: August 26

behaviors associated with building social capital influence individuals' psychological experiences and work outcomes. August 2014 Child Development Why We Think We Can't Dance: Theory of Mind and Children's Desire to Perform By: Chaplin,... View Details
Keywords: Sean Silverthorne
  • 24 Nov 2009
  • First Look

First Look: Nov. 24

and in contrast, such indirect costs appear relatively fixed in the face of sales declines in this industry. We discuss potential sources of these cost-structure patterns and their implications for cost management efforts as asset... View Details
Keywords: Martha Lagace
  • 11 Dec 2006
  • Research & Ideas

Fixing Price Tag Confusion

instead of being all-inclusive, was partitioned as "Hardware $1,500 + Software $500" consumers would investigate their feelings about both hardware performance and software desirability, and they might get discouraged in the process.... View Details
Keywords: by Sean Silverthorne; Retail
  • 12 Jul 2011
  • First Look

First Look: July 12

debt for firms in the vicinity of financial distress. We show that this ruling increased the likelihood of equity issues, increased investment, and reduced firm risk, consistent with a decrease in debt-equity conflicts of interest. The changes are isolated to firms... View Details
Keywords: Carmen Nobel
  • 03 Jan 2017
  • First Look

January 3, 2017

abstract available. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/517006-PDF-ENG Harvard Business School Case 117-025 Springfield Hospital One of the key roles of costing systems is to support the evaluation of View Details
Keywords: Carmen Nobel
  • 27 Feb 2018
  • First Look

First Look at New Research and Ideas, February 27, 2018

percent increase in housing prices. Moreover, Yelp measures of local business activity provide leading indicators for housing price changes and help to forecast which neighborhoods are gentrifying. Download working paper:... View Details
Keywords: Sean Silverthorne
  • 28 Aug 2017
  • Research & Ideas

Should Industry Competitors Cooperate More to Solve World Problems?

Source: Cecilie_Arcurs George Serafeim has a startling suggestion to fix the world’s biggest environmental, social, and governance (ESG) problems such as water pollution, deforestation, and wealth inequality: encourage companies within industries to do less competing... View Details
Keywords: by Sean Silverthorne; Financial Services; Manufacturing; Agriculture & Agribusiness; Mining
  • 17 Sep 2001
  • What Do You Think?

What Is “Business as Usual” After September 11?

having and what isn't." What do you think? Original Article Looking over one of my favorite weekly business magazines published a couple days before the September 11 terrorist attacks in the U.S., I am struck by how dated (and View Details
Keywords: by James Heskett

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