Quality Management - Publications - Faculty & Research

25 May 2020
Research & Ideas

Has Occupational Licensing Outlived Its Usefulness?

service provider has a license, their hiring decision is still more driven by price and online reviews than the quality assurance that comes with licensing. New research shows that tougher licensing requirements reduce the pool of... View Details

Keywords: by Martha Lagace; Service

01 Mar 2010
News

Eric Schiffer

offer an attractive retail environment to move a company’s products — a clean, well-organized store where a brand’s cachet isn’t damaged. One closeout we bought were sleeves of three Top-Flite golf balls. They’re the same high quality as... View Details

Keywords: Julia Hanna; Miscellaneous Store Retailers; Retail Trade

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Leadership, Ethics, and Corporate Accountability Course | HBS Online

This course is part of the Business in Society and Leadership & Management track. Introduction to Leadership, Ethics, and Corporate Accountability ENROLL NOW No application needed for our certificate programs. Start your journey today!... View Details

01 Oct 2002
News

Jeremiah P. Murphy, Jr.

jewelry and furs to sweatshirts and school supplies,” quips the tall, affable, Charlestown, Massachusetts, native, who in 1991 left his job as general manager at Neiman Marcus in Texas to accept the challenge of “putting the Coop on track... View Details

09 Oct 2019
Research & Ideas

For Better Ideas, Bring the Right People to the Brainstorm

moment that launches a powerful idea or brilliant product. Managers can use these insights to form teams that create better ideas. “Much of innovation is premised on the idea that you should talk to other people to generate ideas,” says... View Details

Keywords: by Michael Blanding

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VBHCD Initiative - Institute For Strategy And Competitiveness

Business School professors Michael Porter and Robert Kaplan, engages with leading health care providers in the U.S. and around the world to measure and manage patient-level costs over complete cycles of care for a variety of medical... View Details

01 Oct 1997
News

Short Takes

Green Stuff: Value, Risk, and Environmental Management Environmental issues increasingly influence companies in their approach to fundamental business concerns. How these matters play out in terms of corporate behavior is the subject of a... View Details

04 Dec 2007
First Look

First Look: December 4, 2007

retail outlets, such that stores with membership fees are more popular even when they offer the same goods at the same prices as stores without fees. Download the paper: http://www.hbs.edu/research/pdf/08-029.pdf Dynamics of Platform Competition: Exploring the Role of... View Details

Keywords: Martha Lagace

23 Mar 2020
Research & Ideas

Product Disasters Can Be Fertile Ground for Innovation

In a forthcoming paper in Management Science, Risk-Mitigating Technologies: The Case of Radiation Diagnostic Devices, based on the CT scan case, Luo and Galasso discover that the accidents, while tragic, ultimately increased innovation... View Details

Keywords: by Michael Blanding; Health; Medical Devices & Supplies

21 Aug 2014
Blog Post

HBS Social Enterprise Initiative Visits NYC

and organizations after the fellowships, to hear about experiences. Seeing students and alumni during their fellowships brings us an entirely different angle. They may have just come from a brainstorming session or have on their mind a presentation to senior View Details

Keywords: Nonprofit / Government

15 Mar 2017
Blog Post

Tips on Holding Effective Company Recruiting Events

career paths and the qualities and experience you’re looking for in a candidate. Enable presenters to be transparent about your interview process including speaking to dates, deadlines and possible interview formats. As an added bonus,... View Details

Keywords: All Industries

01 Jun 2014
News

Liberal Smarts

May's Harvard Commencement was a special one for Anand Mahindra (MBA 1981), chairman and managing director of the Indian conglomerate Mahindra & Mahindra, as the University used the occasion to recognize him and two others with the... View Details

Keywords: Dan Morrell; Colleges, Universities, and Professional Schools; Educational Services

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VBHCD Initiative - Institute For Strategy And Competitiveness

Involved Videos Books Value-Based Health Care Delivery – Measuring and Managing Costs The Value-Based Health Care Delivery (VBHCD) initiative, led by Harvard Business School professors Michael Porter and Robert Kaplan, engages with... View Details

23 Oct 2018
First Look

New Research and Ideas, October 23, 2018

Raising Quality in a Healthcare Company Using digital and social media tools and lessons learned from prior change campaigns as a middle manager in a large biotech company, Sandra Brown continued in a new... View Details

Keywords: Dina Gerdeman

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Books - Institute For Strategy And Competitiveness

the way competition in health care delivery takes place—and unleashing stunning improvements in quality and efficiency. With specific recommendations for hospitals, doctors, health plans, employers, and policy makers, internationally... View Details

01 Sep 2007
News

Club Leaders Get a Boost from Campus Conference

administrative overhead has fallen approximately 25 percent. “It’s an efficient, functional system,” he adds, citing the program’s capability in database management and automatic processing — two particularly useful View Details

Keywords: clubs; Centennial; outreach; Colleges, Universities, and Professional Schools; Educational Services

January 1998
Case

Connecticut Spring and Stamping Corp. (C)

By: H. Kent Bowen, Massimo Russo and Steven J. Spear

Andy Youmans, executive vice president of CSSC, joins a group of U.S. executives on a tour of Japanese factories that practice the TPS. Three of the factories produce products similar to CSSC's, and even though they use similar equipment, they are significantly more... View Details

Keywords: Managerial Roles; Performance Improvement; System; Organizational Change and Adaptation; Performance Productivity; Training; Quality; Business Ventures; Competency and Skills; Production; Adoption

Citation

Educators

Purchase

25 Aug 2020
Blog Post

Hikma Health + HBS MBAs Crowdsource Largest County-Level COVID-19 Dataset

across all Harvard University and spreading to student volunteers from over 20 academic institutions across the country. Staying predominantly within graduate student circles helped serve as a quality control—many students applied the... View Details

01 Sep 2010
News

Becoming a VC Insider

Kids may grow up wanting to be entrepreneurs, but “no kid dreams of growing up to be a venture capitalist,” says Jeffrey Bussgang (MBA ’95). Thankfully, Bussgang has managed to do both and write about it, too. His recent book, Mastering... View Details

Keywords: Sean Silverthorne; Securities, Commodities, and Other Financial Investments; Finance