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  • September 2022
  • Case

Deciding When to Engage on Societal Issues

By: Hubert Joly and Amram Migdal
This case provides brief descriptions of 18 examples of corporate leaders confronting questions of whether and how to engage with societal issues, including social, political, and environmental issues. Social issues include COVID-19; social and racial justice;... View Details
Keywords: Political Issues; Social Justice; Racial Justice; Environmental Issues; Social Issues; Corporate Social Responsibility and Impact; Values and Beliefs
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  • Winter 2020
  • Article

The Sky above and the Mud below: Two Books about Steve Jobs

By: Richard S. Tedlow
Steve Jobs was the most charismatic businessperson in the modern era. When he died, on October 5, 2011, Apple was inundated with condolence messages from all over the United States and from around the world. These notes were sent not only to Apple headquarters in... View Details
Keywords: Steve Jobs; Impact
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  • May 2013
  • Supplement

Transport Corporation of India (D): Business Development across Divisions

By: V.G. Narayanan and Saloni Chaturvedi
Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's... View Details
Keywords: Customer Relationship Management; Business Divisions; Sales; Transportation Industry; India
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  • May 2013
  • Supplement

Transport Corporation of India (C): Dealing with Shortcomings in Service Quality

By: V.G. Narayanan and Saloni Chaturvedi
Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's... View Details
Keywords: Transportation; Transportation Industry; India
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  • May 2013
  • Case

Transport Corporation of India (A): The Cross-selling Conundrum

By: V.G. Narayanan and Saloni Chaturvedi
Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's... View Details
Keywords: Customer Relationship Management; Business Divisions; Performance; Sales; Transportation Industry; India
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  • Web

Building From the Bottom Up - Managing the Future of Work

shippers, grocery clerks, servers, healthcare assistants, housekeepers, and janitors. Despite working long hours in difficult jobs, many of these workers are trapped in positions with low wages and little or no prospects for advancement. Most employers believe they... View Details
  • 09 Jun 2022
  • Blog Post

The MBA Class of 2022 Looks Back

balance. I knew that my time was limited and that there’s no other place like HBS. I was very conscious of what I wanted to participate in. Knowing that my schedule was going to be hectic, I was able to find the right activities and... View Details
  • 22 Feb 2018
  • Book

The New History of American Capitalism

time, historians have reconceptualized commodification, sale, and ownership, recasting the market as a place of colliding human ambitions, fantasies of wealth, modes of resistance, acts of brutality, tenderness, and heroism. Slavery’s... View Details
Keywords: Manufacturing
  • 05 Jul 2006
  • What Do You Think?

How Important Is “Executive Intelligence” for Leaders?

differentiator of star talent. It is an individual's facility for clear thinking or intelligence that largely determines their leadership success." Menkes places his bets on an individual's "executive intelligence," the... View Details
Keywords: by James Heskett
  • 26 Jan 2015
  • Research & Ideas

National Health Costs Could Decrease if Managers Reduce Work Stress

pressure, alcoholism, mental illness. Even so, the connections between job pressures and health—and what management can do to address the problem—have been little studied. “We have not placed a lot of emphasis on the role of workplace... View Details
Keywords: by Michael Blanding; Health
  • 13 Jul 2020
  • Research & Ideas

Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk

to get resistance. And that's what leadership is about. Leadership is about moving companies to places where their normal operating leaders would not take them. And as it relates to this issue in terms of the development advancement of... View Details
Keywords: by Staff; Pharmaceutical
  • 29 Sep 2022
  • Op-Ed

Inclusive Leadership Advice: Get Comfortable With the Uncomfortable

Gibson. To help us, we brought on stage a group of performers from Second City, the Chicago-based company that established the first ongoing improvisational theater troupe. Second City is the place where Tina Fey, Bill Murray, and many... View Details
Keywords: by Francesca Gino
  • 22 Apr 2019
  • Research & Ideas

Why Salespeople Struggle at Leading

not about how well you answered questions in an interview. You need to put in place processes that give you more data about the person’s behavioral fit.” And once on staff, workers benefit from constructive feedback. So companies should... View Details
Keywords: by Dina Gerdeman
  • 13 Aug 2020
  • Blog Post

The U.S. Job Search for International Students

students is our Career Coaching program (we have more than 55 coaches!) who work with students 1 on 1 to help them sharpen their career vision, navigate the job search, and perfect their pitch. Overall, there is substantial CPD support in View Details
  • 01 Dec 2023
  • News

A More Accommodating Approach

Shelly Nooner (GMP 33, 2022) had already proven herself to be visionary and execution-focused during her two decades at Trimble, an industrial technology company that provides hardware, software, and services across agriculture, construction, geospatial, and... View Details
Keywords: Jennifer Gillespie
  • 25 Nov 2019
  • Research & Ideas

When Your Passion Works Against You

There’s a time and a place for it,” says Harvard Business School Assistant Professor Jon M. Jachimowicz. “It can even be dangerous if you’re not careful about when, how, and to whom you express passion.” Passion can be intoxicating When... View Details
Keywords: by Dina Gerdeman
  • 01 Dec 2023
  • News

A Continuum of Innovation

looking down the road, I think about opportunities to embrace technology in both the RC and EC. If you were to imagine where discussions about cutting-edge technology should find their place in the RC, you’d think of the Technology and... View Details
Keywords: Jennifer Gillespie
  • Web

Women at HBS - Alumni

in February 2013. HBS observed International Women's Day on March 8, 2013 with a series of student-focused discussions and events, including discussion of a new case: "Women MBAs at Harvard Business School: 1962-2012". A documentary film, A Woman's View Details
  • 29 Mar 2022
  • Book

5 Qualities That Help Companies Thrive for Decades—Even Centuries

successful women. Zia Mody, a founding and senior partner of law firm AZB & Partners, suggests it’s not enough to just bring women into the organization; mentors must actively guide their growth. For example, her firm has a structured program in View Details
Keywords: by Sean Silverthorne
  • 10 Jan 2023
  • Op-Ed

Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage

committing to supporting each other in their journeys going forward (networking, job reference, a place to crash when they are in town, etc.). These prompts work best when they are spontaneous rather than prepared in advance, so I... View Details
Keywords: by Julia Austin