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Publications

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  • All HBS Web  (1,580)
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  • All HBS Web  (1,580)
    • People  (6)
    • News  (329)
    • Research  (826)
    • Events  (6)
    • Multimedia  (3)
  • Faculty Publications  (211)
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  • 30 Jun 2015
  • First Look

First Look: June 30, 2015

  Publications Forthcoming Berrett-Koehler Publishers What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms By: Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger Abstract—Based on decades of View Details
Keywords: Carmen Nobel
  • 13 Jul 2010
  • First Look

First Look: July 13

diffusion of the commercial internet. Theory predicts that firms with greater market share will be more likely to adopt innovations that build on their existing strengths, while they will resist more radical technological advances. While prior work primarily focuses on... View Details
Keywords: Martha Lagace
  • 09 Mar 2020
  • Research & Ideas

Warring Algorithms Could Be Driving Up Consumer Prices

being in second place, it’s a pretty good place to be.” Consumers end up paying more To study how pricing algorithms affect competition, MacKay and Brown collected detailed pricing data from five large, multicategory retailers selling the... View Details
Keywords: by Kristen Senz; Retail
  • 01 Mar 2011
  • News

The Rankings Game

Best B-Schools.” Up to that point, business schools built their reputations largely on the research productivity and scholarly reputations of their faculties. BusinessWeek’s customer-focused look at MBA programs was an instant hit; the... View Details
Keywords: Roger Thompson; rankings; Colleges, Universities, and Professional Schools; Educational Services
  • Web

Policy - Business & Environment

fossil fuel industry has known since the 1960s that their products “were almost certain” to cause dramatic changes to the Earth’s climate. “ Significant temperature changes are almost certain to occur by the year 2000 a number of events... View Details
  • 14 Dec 2011
  • Research & Ideas

The New Measures for Improving Nonprofit Performance

today in the nonprofit sector. Back then, our clients were being asked to make significant investments in IT, so of course they asked, what's my return? As a result I got very engaged in how one collects and presents information to show... View Details
Keywords: by Julia Hanna
  • 01 Dec 2022
  • News

December 2022 Alumni and Faculty Books and Podcasts

History By Neil Senturia and Barbara Bry (MBA 1976) Waterside Productions I Did It is the story of Gina Champion-Cain, the mastermind behind the largest woman-led Ponzi scheme in American history. This real-life story includes a multitude... View Details
  • 01 Mar 2010
  • News

Lords of Strategy

original Hendersonianism: “In this new environment, the essence of strategy is not the structure of a company’s position in products and markets, but the dynamics of its behaviors. The goal is to identify and develop the hard-to-imitate... View Details
Keywords: Garry Emmons; Publishing Industries (except Internet); Information; Management of Companies and Enterprises; Management; Management, Scientific, and Technical Consulting Services; Professional Services
  • Web

1.11 Leaves of Absence | MBA

their treatment providers) so that a professional assessment about the student’s productivity during their time away and readiness to return can be shared with the School. In addition, if the School learns of serious concerns about the... View Details
  • 21 Dec 2022
  • News

HBS Community Comes Together in Wake of Ukraine Invasion

decreased supply of traditional food exports of wheat and corn from Russia and Ukraine will also result in rising prices, Shih said. "You'll pay more for everything that uses wheat and corn and flour.” Harvard Ukrainian Research Institute: Russia's War on ukraine... View Details
  • 25 Feb 2014
  • First Look

First Look: February 25

1990s and 2000s magnified these challenges, as illustrated by the deployment of the descendent of the NCSA HTTPd server, otherwise known as Apache. This study asks whether this experience could produce measurement issues in standard View Details
Keywords: Sean Silverthorne
  • 02 Jun 2011
  • What Do You Think?

Is it Time for a National Bankruptcy?

current tax rates or government benefit programs in retirement and health care—a big "if". Stating that net debt (financial liabilities minus financial assets) levels of 200 percent of gross domestic product are unsustainable,... View Details
Keywords: by Jim Heskett
  • 26 Nov 2001
  • Research & Ideas

Women Entrepreneurs Use Springboard for Funding

fared financially as a result of the event, stats from the year 2000 are encouraging. Forty percent of the women entrepreneurs in last year's New England forum collectively raised $100 million in equity capital. According to Andrea... View Details
Keywords: by Martha Lagace
  • 26 Oct 2017
  • News

Can Farming Save the Planet?

who have decades of experience in both organic and conventional farming, directly manage the farmland they convert. The organization uses a profit-sharing model, giving all participants––partners, operators, and management alike––a stake in the profitability of each... View Details
Keywords: Constantine von Hoffman; Organic farming; Support Activities for Agriculture and Forestry; Agriculture
  • 01 Mar 2009
  • News

A New Approach to Health-Care Reform

they know what disruptive innovation means, but I’ve found it’s often misunderstood. The simplest way to describe it — in a way that applies to health care or any industry — is innovation that transforms a product or service that... View Details
Keywords: Deborah Blagg; Health, Social Assistance
  • 07 Sep 2021
  • News

Immelt in the Hot Seat: Episode 1

on, I got a job fixing rotary compressors in refrigerators. DM: Mm-hmm [affirmative]. JI: I was leading, kind of, 7,000 people. I was 32 years old. It was the biggest product recall in the history of GE. So it was a crisis every day. And... View Details
  • 26 Oct 2010
  • First Look

First Look: October 26, 2010

being leaders and exercising leadership effectively as their natural self-expression, and to contribute to creating a new science of leadership. We have two or three more years of development left to do, and eventually we will produce the View Details
Keywords: Sean Silverthorne
  • 26 Feb 2019
  • First Look

New Research and Ideas, February 26, 2019

https://www.hbs.edu/faculty/Pages/item.aspx?num=55749 forthcoming Review of Economics and Statistics Healthy Business? Managerial Education and Management in Healthcare By: Bloom, Nicholas, Raffaella Sadun, Renata Lemos, and John Van Reenen Abstract— We investigate the... View Details
Keywords: Dina Gerdeman
  • 11 Aug 2016
  • Cold Call Podcast

Why College Rankings Keep Deans Awake at Night

too much about the product that they're about to acquire or be part of and, much more important, the parents because they're the ones who ultimately get to choose. I remember telling my own children, "You can apply to any college you... View Details
Keywords: Re: William C. Kirby; Education
  • 29 Apr 2022
  • News

Clean Slate

then used their findings to make some concrete changes. One key finding: Usage of the public toilet was heavily skewed with respect to gender. PSA: We've been collecting gender segregated data in all the public toilets and we realized... View Details
Keywords: Water, Sewage and Supply Systems; Utilities
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