Filter Results:
(2,233)
Show Results For
- All HBS Web
(2,233)
- People (4)
- News (626)
- Research (1,308)
- Events (7)
- Multimedia (1)
- Faculty Publications (661)
Show Results For
- All HBS Web
(2,233)
- People (4)
- News (626)
- Research (1,308)
- Events (7)
- Multimedia (1)
- Faculty Publications (661)
- Web
Generative AI for Business Leaders - Course Catalog
HBS Course Catalog Generative AI for Business Leaders Course Number 1301 Professor Suraj Srinivasan Spring; Q4; 1.5 credits Project Course Overview Generative AI (GenAI) stands at the forefront of a technological revolution, poised to redefine how businesses View Details
- September 2010 (Revised January 2012)
- Case
Emergia: Driving Profitability on Help Desk Contracts
Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details
Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Emergia: Driving Profitability on Help Desk Contracts." Harvard Business School Case 111-048, September 2010. (Revised January 2012.)
- February 1999
- Case
Lifeline Systems, Inc. (B)
By: H. Kent Bowen and Marilyn Matis
In 1997, Lifeline Systems continues to grow its service business to $32 million, 56% of the company's total revenues. More local hospital Lifeline programs turn over their monitoring service to Lifeline Central, expanding the company's subscriber base by 30%. The... View Details
Keywords: Health Care and Treatment; Information Technology; Expansion; Cost Management; Growth and Development Strategy; Partners and Partnerships; Change; Customer Relationship Management; Service Operations; Age; Investment; Health Industry; Technology Industry; Cambridge; Boston
Bowen, H. Kent, and Marilyn Matis. "Lifeline Systems, Inc. (B)." Harvard Business School Case 699-038, February 1999.
- 25 Sep 2019
- News
Leading the Evolution of E-Commerce
allowing more time to focus on what the consumer wants, she says. What the consumer wants is what Fleiss—a mother of three—also wants: efficiency and ease of use. “The idea here is to combine the convenience of e-commerce with the... View Details
- 19 Feb 2020
- News
Running a Decathlon
Patton, who was definitely not an A student in his high school class in Normandy, Mo., a level of accomplishment he attributed to his focus on the golf team rather than schoolwork, would have loved such an opportunity. Within a year,... View Details
Keywords: Lisa Scanlon Mogolov
- 01 Oct 2000
- News
Books
Design Rules: The Power of Modularity (Volume 1) by Carliss Y. Baldwin and Kim B. Clark (The MIT Press) Today's fast-paced global economy often seems to operate as an independent force, but its products, firms, and markets are all derived... View Details
- Web
HBS - Financials | From the Chief Financial Officer
in expenses. As a result, our net operating surplus more than doubled, enabling us to invest in the School’s emerging strategic priorities while maintaining a healthy unrestricted reserves balance to spur new initiatives. In view of the... View Details
- 15 Feb 2016
- Research & Ideas
Want Your Employees to Plan Better for Retirement? Don't Do This
financial decisions and how those decisions play out in the market. Noting the dramatic shift from DB to DC plans over the past few decades, Beshears and his coauthors hear frequent concerns over workers ill-equipped to make well-informed savings choices. They decided... View Details
- 01 Mar 2007
- News
Courting the Poor
the second-year elective Managing Service Operations. Launched in 1957 with a single department store, Magazine Luiza operated as a family-run business until 1991, when the niece of one of the founders, Luiza Helena Trajano Rodrigues,... View Details
- 15 Jan 2013
- First Look
First Look: January 15
PublicationsThe Future of Organization Design Authors:Baldwin, Carliss Y. Publication:Journal of Organization Design Abstract The modern corporation has long been the central focus of the field of organization design. Such firms can be... View Details
Keywords: Sean Silverthorne
- 10 Oct 2007
- First Look
First Look: First Look: October 10
two bands they had signed, Maroon 5 and Flyleaf. Known for its grassroots marketing campaigns, Octone operated through a unique joint-venture model with SonyBMG Music Entertainment's RCA Music Group, which enabled the nimble record label... View Details
Keywords: Martha Lagace
- February 2025
- Supplement
Intenseye: Powering Workplace Health and Safety with AI (B)
By: Michael W. Toffel, Shane Greenstein and Sadika El Hariri
Intenseye used its $25 million series A funds to refine and expand its digital safety platform while refining its target markets and ideal customer profile. As the company implemented new approaches to create value for its clients, such as developing an AI-powered... View Details
Keywords: Safety Performance; Occupational Safety; Innovation; Safety; Operations; Health; AI and Machine Learning; Analytics and Data Science; Digital Transformation; Supply Chain Management; Performance Improvement; Entrepreneurship; Product Development; Customer Relationship Management; Value Creation; Venture Capital; Growth and Development Strategy; Information Technology Industry; United States; Europe; Middle East; Turkey
Toffel, Michael W., Shane Greenstein, and Sadika El Hariri. "Intenseye: Powering Workplace Health and Safety with AI (B)." Harvard Business School Supplement 625-025, February 2025.
- 28 Mar 2011
- Research & Ideas
Why Manufacturing Matters
that the country should focus on the brain. We also have to acknowledge our predecessors in the Technology and Operations Management Unit. For many years, people like Bob Hayes, Kim Clark, and Steven... View Details
- 18 Feb 2021
- Blog Post
SIPs in 2021
know what tomorrow brings. Why wait to have the conversation that you’re supposed to have? To live the fullness of life? We operate as if the bad things are supposed to stop us from living life. But life doesn’t stop. The bad things help... View Details
- 30 Sep 2016
- News
Competing Against Luck
get the job done, and I just focus on the job, then whenever these jobs arise in Christine's life, she'll say, oh, I have a husband I could hire to do this job. And I do it well. I can be a great husband even though I can't understand... View Details
- 22 Mar 2017
- Research & Ideas
What's the Ideal Frequency for a Sales Quota?
them would just give up in the latter half, because there was no way they could make quota.” An ideal setting for a field experiment The retailer was an ideal setting for a field experiment for a few reasons. One, it operated 94 stores... View Details
Keywords: by Carmen Nobel
- 25 Mar 2001
- Research & Ideas
Who Wants to Be an Entrepreneur? [Part II]
company's sales in 2000 approached $30 million, and it planned to double revenues this year. Krasnow sounded confident about the business at the end of 2000. Zoots had deliberately slowed its growth to focus on resolving View Details
Keywords: by John S. Rosenberg
- 01 Jun 2013
- News
Can Business Smarts Save the Charter School Revolution?
chief Arne Duncan his secretary of education in 2008, there was great optimism in the charter school movement. Duncan, after all, had long welcomed charters—public schools operating outside the education bureaucracy—in Obama's hometown.... View Details
- January 2021
- Supplement
Barbara Krakow Gallery (B): Art and the Pandemic
By: José B. Alvarez and David Lane
Updates (A) case by describing the early impact of the COVID-19 pandemic on the art market, the renaming of the gallery as the Krakow Witkin Gallery, and the response of its partners and staff to the pandemic. View Details
Keywords: Art Market; COVID-19; Arts; Business Model; Change Management; Trends; Communication; Customer Focus and Relationships; Human Resources; Marketing; Distribution Channels; Outcome or Result; Health Pandemics; Fine Arts Industry
Alvarez, José B., and David Lane. "Barbara Krakow Gallery (B): Art and the Pandemic." Harvard Business School Supplement 521-031, January 2021.
- 19 Jun 2018
- Research Event
Has Environmental Sustainability Lost its Relevance?
iPhoto For businesses and other organizations seeking to overcome roadblocks to sustainability over the last few decades, much can be learned from the debates I heard at the recent Harvard Business School conference, Understanding and Overcoming Roadblocks to... View Details