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Show Results For
- All HBS Web
(3,245)
- People (19)
- News (661)
- Research (1,610)
- Events (27)
- Multimedia (31)
- Faculty Publications (1,000)
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- 21 Jul 2008
- Research & Ideas
Solving the Marketing Resources Allocation Puzzle
in how they behave. Q: What are you working on next? Sunil Gupta: Resource allocation becomes much more complicated when consumers interact with each other. I am spending much of my time thinking about how social networks change the way... View Details
Keywords: by Sean Silverthorne
- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
customer but every entity that interacts with you in a significant manner."3 This claim is repeated in the book The Customer Is CEO, which defines a customer as "the recipient of any kind of product or service provided by an... View Details
Keywords: by Robert Simons
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
they do, think what they think, and why they like or don't like your products. Getting that level of insight requires more intensive interactions with customers than CRM tools permit." It requires that you develop a "poetic... View Details
Keywords: by Jean Ayers
- 12 Feb 2008
- First Look
First Look: February 12, 2007
Authors:Geoffrey Jones and Jonathan Zeitlin, eds. Publication:Oxford University Press, 2008 Abstract This Handbook provides a state-of-the-art survey of research in business history. Business historians study the historical evolution of business systems, entrepreneurs... View Details
Keywords: Martha Lagace
- 13 Aug 2020
- Research & Ideas
6 Ways to Support COVID-Weary Employees
happiness. Another factor that workplaces can focus on right now is creating opportunities for informal conversations. Small talk can play an important role in workplace happiness—and these casual interactions are the first to “go... View Details
Keywords: by Dina Gerdeman
- 05 May 2015
- First Look
First Look: May 5
threshold, ii) the offshoring threshold, and iii) the exit threshold. In this chapter, through examples of regulatory failures and successes, we develop a framework for understanding how these thresholds interact with the type of... View Details
Keywords: Carmen Nobel
- 15 Feb 2011
- First Look
First Look: Feb. 15
in Internet Search Engines Authors:Benjamin Edelman and Duncan S. Gilchrist Abstract In an online experiment, we measure users' interactions with search engines, both in standard configurations and in modified versions with improved... View Details
Keywords: Sean Silverthorne
- 21 Apr 2009
- First Look
First Look: April 21, 2009
occurs slowly. Broadly, our studies provide evidence as to when and why people overlook cheating by others and examine the conditions under which the slippery slope effect occurs. Customer-Based Valuation Author:Sunil Gupta Publication:Journal of View Details
Keywords: Martha Lagace
- 07 Jun 2019
- Book
Are You a Digital Manager?
only when you must resolve a problem, you’ll be interacting only at time of pressure and even conflict—not the best way to begin or sustain a fruitful relationship. Even in a network of ongoing relationships built around long-term mutual... View Details
Keywords: by Martha Lagace
- 28 Apr 2010
- Research & Ideas
Earth Day Reflections
company officers, and even play interactive games showing the challenges and trade-offs the company faces in making difficult decisions. Thanks to these kinds of One Report practices, these companies actually document their commitment to... View Details
Keywords: by Staff
- 13 Nov 2018
- First Look
New Research and Ideas, November 13, 2018
binary black-white racial classification and facilitated the incorporation of—previously racially ambiguous—European immigrants into the white majority. We exploit variation induced by the interaction between 1900 settlements of... View Details
Keywords: Dina Gerdeman
- 11 Feb 2013
- Research & Ideas
Neuroeconomics: Eyes, Brain, Business
big-picture question for me is in how we interact with other people," she says. "It's hard to come up with any business transaction you can do alone." The Tipping Point Of Animacy Specifically, Looser is interested in what happens to our... View Details
Keywords: by Carmen Nobel
- 08 May 2013
- Research & Ideas
A Company’s Evolving View of Gender Equity
but all of these interact with one another and with legal and normative constraints and enablers in society. And so for the first two—bias and underrepresentation—the problem and solution, although not simple and not fully resolved, were... View Details
- 17 Apr 2013
- Research Event
Conference Challenges Gender Conventions
Negotiation Table In their presentation, Hannah Riley Bowles (HBS DBA'01) of the Harvard Kennedy School and Laura Kray of UC Berkeley spoke about a "negotiation scorecard"—a high-level view of the current state of negotiation research. According to Kray and... View Details
Keywords: by Maggie Starvish
- 06 Aug 2007
- Research & Ideas
High Hills, Deep Poverty: Explaining Civil War in Nepal
fact, the Communist Party of Nepal-Maoist was known to be in touch with Indian Maoist groups. In addition, because my primary field of research is political economy, I'm studying interactions between politicians and bureaucrats in India.... View Details
Keywords: by Martha Lagace
- 28 Jan 2002
- Research & Ideas
Read All About It! Newspapers Lose Web War
advertising they sought was much more focused around the interactive and direct targeting attributes of the new media. Threat had motivated action, but it was resulting in an aggressive replication of the newspaper business. Newspapers... View Details
- 30 Apr 2001
- Research & Ideas
Entering the Age of Alliances
and the Boston Red Sox continues to this day. Nordstrom, a leading clothing retailer predominantly owned and run by the Nordstrom family and headquartered in Seattle, was an early and major supporter of its local United Way, the seventh largest in the United States.... View Details
Keywords: by James Austin
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
guardians as holding opposing views of institutional change, we reveal how the complementarity and ongoing interactions between each set of actors served as a valuable resource for industry resilience and adaptation. Our primary data... View Details
Keywords: Dina Gerdeman
- 30 Jan 2018
- First Look
January 30, 2018
Physical: Federal Limitations on Regulating Online Marketplaces By: Edelman, Benjamin, and Abbey Stemler Abstract—Online marketplaces have transformed how we shop, travel, and interact with the world. Yet, their unique innovations also... View Details
Keywords: Sean Silverthorne
- 17 Jun 2014
- First Look
First Look: June 17
Cisco Learning Network, an online platform hosted at Cisco.com. Since its launch in 2008, the Cisco Learning Network provided content to prepare networking professionals for certification exams, as well as social functionalities to let users View Details
Keywords: Sean Silverthorne