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Show Results For
- All HBS Web
(1,569)
- People (3)
- News (484)
- Research (852)
- Events (9)
- Multimedia (21)
- Faculty Publications (557)
- 01 Jun 2015
- News
Leadership on a Global Stage
lost all five fingers on his left hand while trying to protect his men from a defective distraction grenade that exploded prematurely. Jefferson was hospitalized for months and then well for the first time in years, he didn’t know what... View Details
Keywords: Robert S. Benchley
- 26 Sep 2017
- First Look
First Look at New Research and Ideas, September 26, 2017
than projected by the Congressional Budget Office in 2009. Using detailed data on the breadth of both hospital and physician networks, we studied the prevalence of narrow networks and quantified the association between network breadth and... View Details
Keywords: Sean Silverthorne
- 01 Sep 2007
- News
Where Are They Now?
The first in a series of occasional articles in which the Bulletin catches up with former HBS faculty members. SCHLESINGER: Now doing business at Limited Brands. Len Schlesinger (DBA ’79) certainly walks the talk, as he moves easily back and forth between business and... View Details
- 29 Apr 2020
- Book
The Key to Powerful Social Change: Small Villages
Who will solve the great problems facing humanity, a list of critical issues that only begins with the current pandemic? In the interview below, Rosabeth Moss Kanter discusses her recent book, Think Outside the Building, and her view that solutions are most likely to... View Details
Keywords: by Dina Gerdeman
- 02 Jul 2013
- First Look
First Look: July 2
service standards in the company's hospitality portfolio, Far East Hospitality. Chan and her small team in the Service Quality and Standards Department (SQSD) for Far East Organization apply to the Singapore government for the National... View Details
Keywords: Anna Secino
- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
played a key role in driving performance improvement. Q: How will you take this work further? What are your next steps? A: The ideas here have been an interest of ours for some time. For instance, one of us (Michael) has written a case study about a patient safety... View Details
Keywords: by Martha Lagace
- Web
Making Difficult Decisions: The General Manager’s Job (MDD) - Course Catalog
life sciences, and manufacturing. MDD also features many non-business protagonists and situations, including presidential taskforces, mountaineering expeditions, hospital administrators, and engineers involved in the space program. MDD... View Details
- Career Coach
Hillary Mann
Hillary Mann (MBA, Babson ’15; University of Michigan ’04) is a Corporate Relations Director who manages relationships with organizations in Consumer Products, Retail & Luxury Goods, Hospitality, Agribusiness, and Sustainability. Hillary brings over 10 years of... View Details
- 08 Feb 2011
- First Look
First Look: Feb. 8
unexplored dimension. Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units Authors:I. M. Nembhard and A. L. Tucker. Publication:Organization Science (forthcoming) Abstract... View Details
Keywords: Sean Silverthorne
- 01 Dec 2011
- News
At Your Service
Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Harvard Business Review... View Details
Keywords: Deborah Blagg; customer service; Hospitals; Hospitals; Hospitals; Hospitals; Hospitals; Hospitals; Hospitals; Hospitals
- 21 Jul 2015
- First Look
First Look: July 21, 2015
acquisitions of companies that were important providers of transaction software in the retail and hospitality industries. Now, in late November 2013, Nuti and his team were considering a third potential major acquisition: Digital Insight,... View Details
Keywords: Sean Silverthorne
- 20 Jul 2020
- Op-Ed
It's Time for a Bipartisan Health Plan for Employers and Employees
under the Affordable Care Act (ACA) or Medicaid.) Some contend that the Public Option’s low-cost premiums are falsely achieved by shifting Medicare’s costs to private insurers, but Medicare’s massive scale—61.2 million enrollees—delivers genuine efficiencies. Medicare... View Details
- 03 Jul 2012
- First Look
First Look: July 3
Klinik: Eating Disorder Care Michael E. Porter, Emma Stanton, Jessica A. Hohman, and Caleb StowellHarvard Business School Case 712-475 The Schön Klinik is a private, for-profit German hospital group trying to establish itself as a premium... View Details
Keywords: Sean Silverthorne
- 16 Dec 2014
- First Look
First Look: December 16
more or less effective. We develop these ideas in a multi-method study of a hospital emergency department (ED) redesign. Before the redesign, people coordinated in ad-hoc groupings, which provided flexibility because any nurse could work... View Details
Keywords: Sean Silverthorne
- 22 Mar 2011
- First Look
First Look: March 22
much. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/611012-PDF-ENG Children's Hospital Boston (A) Scott A. Snook and Jeffrey C. ConnorHarvard Business School Case 411-041 Five year old Matty died at Children's View Details
Keywords: Sean Silverthorne
- 05 Jul 2011
- First Look
First Look: July 5
taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's strategy and operations which differ in many ways from industry standards. Purchase this... View Details
Keywords: Sean Silverthorne
- 07 Jun 2016
- First Look
June 7, 2016
Automated Text Analysis By: Mankad, Shawn, Hyunjeong "Spring" Han, Joel Goh, and Srinagesh Gavirneni Abstract—Customer reviews submitted at Internet travel portals are an important yet underexplored new resource in obtaining feedback on customer experience... View Details
Keywords: Sean Silverthorne
- 01 Dec 2004
- News
The Future of Stem Cells
other Harvard schools and seven Harvard-affiliated teaching hospitals in contributing to the work of the new Harvard Stem Cell Institute (HSCI). Launched in April, the HSCI has a goal of moving from the laboratory to the clinic the... View Details
Keywords: Garry Emmons
- 01 Mar 2007
- News
Daniel Vasella
which account for between 15 and 18 percent of the overall health-care costs. The big item is hospital costs. Even if you take away all profits from the pharmaceutical industry, you could lower overall health-care costs by maybe 3 percent... View Details
- 20 Mar 2013
- Research & Ideas
How CEOs Sustain Higher-Ambition Goals
participants have led higher-ambition efforts at their companies for years. Office supply company United Stationers started a foundation to connect employees with charitable activities, including raising money for a children's hospital... View Details
Keywords: by Dina Gerdeman