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Show Results For
- All HBS Web
(2,233)
- People (7)
- News (460)
- Research (1,487)
- Events (4)
- Multimedia (5)
- Faculty Publications (835)
- 01 Mar 2016
- News
Faculty Q&A: Price Check
inventory. The problem with that is you might have strategic consumers who delay their purchase of a pair of sandals, for example, to take advantage of the discounted price. Whereas if you didn’t use a markdown, then—who knows?—maybe... View Details
- 22 Aug 2020
- News
Bluemercury’s Marla Beck on How Covid-19 Is Changing the Beauty Business
Marla Beck (MBA 1998) Marla Beck (MBA 1998) Bluemercury cofounder and CEO Marla Beck (MBA 1998) recently spoke to the Wall Street Journal’s Secrets of Wealthy Women podcast about how her company has adapted during the pandemic. One of those changes has been reacting to... View Details
- 01 Jun 2009
- News
Consumption Is America’s Competitive Advantage
In the saber-rattling and highly influential 2007 report Rising Above the Gathering Storm, the National Academies warned that America’s technology and scientific leadership was being surpassed by a number of Asian countries, threatening... View Details
- 01 Apr 2002
- News
Professorship Brings Brierley's HBS Connection Full Circle
Airlines' AAdvantage program, Brierley pioneered a customer loyalty program that would change the way consumers would select their travel providers. "While the goal of the program was to identify American's best customers, establish a... View Details
Arjun Chopra
Arjun holds multiple technology patents that have been cited as prior art by firms like Apple, AT&T and iRobot. He has also held several technology development and management positions in View Details
- 21 Jan 2020
- Research & Ideas
Lessons for Retailers from the Rebirth of Indie Bookstores
mature industries, such as Swiss watchmakers and pencil makers, that have been able to reinvent themselves in the wake of radical technological change. He calls this phenomenon “technology reemergence.” Over the past eight years, he has... View Details
- 2009
- Working Paper
Why Do Intermediaries Divert Search? - Companion Paper
By: Andrei Hagiu and Bruno Jullien
This companion paper contains several extensions of the model presented in our main paper - Hagiu and Jullien (2009). View Details
Keywords: Market Intermediation; Search; Two Sided Markets; Platform Design; Demand and Consumers; Motivation and Incentives; Internet and the Web; Digital Platforms; Distribution Channels; Business Strategy; Retail Industry
Hagiu, Andrei, and Bruno Jullien. "Why Do Intermediaries Divert Search? - Companion Paper." Harvard Business School Working Paper, No. 09-092, February 2009.
- Profile
Luc Sirois
Company in Montreal and Toronto on graduating in 1997, and then in 2002 cofounding Resonant Medical, a medical company that developed 3D ultrasound technology that finds and tracks cancer masses. “Our tool allowed for taking a picture... View Details
- 13 Apr 2023
- Blog Post
Grolsch Brewing Company: Drink Sustainably
Grolsch Brewery in Enschede, the Netherlands. Highlights: Product and Operational Sustainability Initiatives Sustainable Packaging. One of the most surprising facts we learned at Grolsch is that the average beer bottle in the Netherlands is recycled 25 times. Dutch... View Details
- 01 Dec 2013
- News
Faculty Q&A: Playing the Hits
is one of the key reasons why I wrote my book. Back in 2006, Chris Anderson [author of the The Long Tail] got people thinking that new technology would change what consumers would be choosing and, therefore,... View Details
- 01 Jun 2012
- News
Think Locally, Act Globally
for local bike manufacturers. He first dialed in to telecom in 1983 when, on a trip to Taiwan, he saw the popularity of electronic, push-button phones. At the time, India had tough restrictions on importing consumer products, so Mittal... View Details
- 2013
- Working Paper
Where do the Most Active Customers Originate and How Can Firms Keep Them Engaged?
By: Clarence Lee, E. Ofek and Thomas Steenburgh
In this paper, we study how firms offering Web services can acquire and develop an active customer base. We focus on two basic questions. First, how does the method of customer acquisition affect the way customers use the service to meet their own needs and to interact... View Details
- Fast Answer
Digital Innovation and Transformation: Resources useful for Course Assignments
black; border-left:none" valign="top"> Reports on major economic, scientific, and technological developments in industrial, pharmaceutical, and high technology worldwide.... View Details
- 01 Mar 2023
- News
Clearing the Air
2022, it was heralded as a landmark investment in the environment. “This bill is the biggest step forward on climate ever,” President Joe Biden said when he signed the legislation, which included $369 billion for efforts such as advancing clean energy, curbing... View Details
- February 2003
- Teaching Note
Bush Boake Allen (TN)
By: Stefan H. Thomke
Teaching Note for (9-601-061). View Details
- 19 Sep 2016
- News
Sustainable Farming in the Arid World
operate sustainably. “I started Sundrop Farms about four years out of the MBA program. Most people don’t know but agriculture consumes about 50 percent of your operating costs are related to fossil fuels. Agriculture uses about 70 percent... View Details
- 24 Jul 2019
- Blog Post
Data-Driven and in Demand
her own hands to break the technological glass ceiling. She decided to invest in external courses—specifically, the Data Science program at General Assembly—to bolster her data and analytics expertise. During her 10-week course, Ho... View Details
- Article
The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel
By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States
Campbell, Dennis, and Frances X. Frei. "The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel." Management Science 56, no. 1 (January 2010): 4–24. (Lead Article.)
- 01 Sep 2018
- News
3-Minute Briefing: Rob Price (MBA 1997)
this feeling than it used to be, because one of the byproducts of technology is an epidemic of passive numbness. I think our experience begs a question for other brands and concepts: How do you create a counterpoint to the dull hum of the... View Details
- 25 Oct 2016
- First Look
October 25, 2016
can be used to evaluate the implications of marketing actions, consumer heterogeneity, competition, successive technology generations, and globalization. The exposition is filled with vivid examples from a... View Details
Keywords: Sean Silverthorne