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  • 25 Aug 2014
  • HBS Case

Starbucks Reinvented

employees), deliver personalized customer service, and maintain a close connection to the local community. In addition, McDonald's and Dunkin' Donuts had emerged as serious competitors, offering their own lines of specialty coffee... View Details
Keywords: by Julia Hanna; Food & Beverage
  • 2024
  • Working Paper

Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces

By: Santiago Gallino, Nil Karacaoglu and Antonio Moreno
Most online sales worldwide take place in marketplaces that connect sellers and buyers. The presence of numerous third-party sellers leads to a proliferation of listings for each product, making it difficult for customers to choose between the available options. Online... View Details
Keywords: Algorithms; E-commerce; Sales; Digital Marketing; Internet and the Web; Customer Satisfaction
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  • July–August 2013
  • Article

Relaxing the Taboo on Telling Our Own Stories: Upholding Professional Distance and Personal Involvement

By: Michel Anteby
Scholars studying organizations are typically discouraged from telling, in print, their own stories. The expression "telling our own stories" is used as a proxy for field research projects that, in their written form, explicitly rely on a scholar's personal involvement... View Details
Keywords: Fieldwork; Research Practiced; Distance; Involvement; Taboo; Practice; Ethics; Education Industry
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    Controlling Versus Enabling

    Many firms can choose between an employment mode, in which the firm controls service provision by employing professionals, sales representatives or other types of agents, and an agency (or platform) mode, in which these agents take control... View Details

    • 22 Feb 2024
    • News

    Combat-Tested Cancer Coaching

    Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. When Kathy Giusti (MBA 1985) was diagnosed with multiple myeloma in 1996, she was overwhelmed. It was the pre-Internet era, with limited available information, but... View Details
    • 12 Jan 2016
    • First Look

    January 12, 2016

    as common enemies, hostile mediators cause adversaries in conflict to feel more connected and become more willing to reach agreement (Experiments 3 and 4). Finally, we manipulate the target of mediators’ hostility to document the... View Details
    Keywords: Carmen Nobel
    • Web

    Online Finance & Accounting Courses | HBS Online

    or transition your career. You’ll build lasting connections that support you wherever life takes you next. Learn More about the HBS Online Learning Model HBS Online vs. Other Top Business Schools with Online, Asynchronous Courses HBS... View Details
    • Profile

    Adriann Dolphin

    overwhelmed with opportunity. In class, I’ve heard new perspectives from my classmates or the case protagonists themselves. Clubs and conferences have given me connections to industries I didn’t even know existed before coming here. I’ve... View Details
    • 05 Jul 2023
    • News

    GCC Alumni Celebrate Grand Opening of New Club Center

    excitement and anticipation," he adds. "It will reinforce the strong bond that alumni share with each other and with HBS, creating a lasting and impactful connection that extends far beyond geographical boundaries. We are excited about... View Details
    Keywords: Margie Kelley
    • 10 Nov 2015
    • First Look

    November 10, 2015

    forthcoming Journal of Financial Economics Under New Management: Equity Issues and the Attribution of Past Returns By: Baker, Malcolm, and Yuhai Xuan Abstract—There is a strong link between measures of stock market performance, such as changes in Tobin's Q or past... View Details
    Keywords: Sean Silverthorne
    • September 30, 2019
    • Article

    Climate Change and Our Emerging Cultural Shift

    By: Andrew J. Hoffman
    Today, we have made climate change trivial by making its solutions easy, looking for simple answers that are palatable, generally framing it in the language of commerce. In the long run, it won’t work. There is no technological or political silver bullet to solving our... View Details
    Keywords: Culture; Climate Change; Values and Beliefs; Transition
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    • 08 Aug 2017
    • First Look

    First Look at Research and Ideas, August 8, 2017

    case details the origins and development of KP. Purchase this case:https://cb.hbsp.harvard.edu/cbmp/product/317106-PDF-ENG Harvard Business School Case 817-035 Waze Connected Citizens Program Di-Ann Eisnor, director of growth at Waze,... View Details
    Keywords: Sean Silverthorne
    • 21 Feb 2017
    • First Look

    First Look at New Research: February 21

    connecting to beneficiaries of one’s work increases performance and argue that beneficiaries internal to an organization (i.e., one’s own colleagues) can serve as an important source of motivation, even in jobs that—on the surface—may... View Details
    Keywords: Carmen Nobel
    • 16 Jun 2020
    • Research & Ideas

    Your Customers Have Changed. Here's How to Engage Them Again.

    closed a number of stores with less traffic to better enable deliveries to seniors, those with disabilities, and those in quarantine or self-isolation. Connect emotionally. To accommodate such demands, firms such as Deliveroo, Uber Eats,... View Details
    Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service
    • 31 Mar 2022
    • Op-Ed

    Navigating the ‘Bermuda Triangle’ in Professional Services

    costs? Do our clients (and potential clients) value working with large firms? Do we have the internal processes and culture to learn while working on client matters and apply the knowledge gained to other client engagements? Are we trying to establish a platform that... View Details
    Keywords: by Ashish Nanda
    • 18 Jun 2013
    • First Look

    First Look: June 18

    influence-seeking risk managers (1) establish and maintain interpersonal connections with decision makers and how they (2) adopt, deploy, and reconfigure tools-practices that we define collectively as toolmaking. Using prior literature... View Details
    Keywords: Anna Secino
    • Web

    Resources for New Alumni - Alumni

    eligible for lifelong access and borrowing at all Harvard Libraries, including Baker Library. Alumni who visit the Stamps Reading Room in person can also access a wide variety of Baker resources . Visit Baker for Alumni for more information. Stay View Details
    • Web

    Interviewing - Alumni

    positive conversation - like you, he/she wants a good outcome. Passion. Make sure you are interviewing for roles that you are genuinely passionate about. The interviewer wants to be excited about your conversation. Convey your agenda: three or four selling points for... View Details
    • Portrait Project

    Rory Finnegan

    beyond letters. In college, I studied creative writing. Afterwards, I wrote speeches for CEOs, started a book club, and sent a poetry newsletter to friends. Still, the writing that matters most is the kind I can tuck into a mailbox, a handwritten reminder to someone... View Details
    • 21 Aug 2020
    • Blog Post

    Pursuing a JD/MBA Joint Degree

    space. In addition, the program’s length allows us to develop connections across the rest of the University. Many of us are undergraduate house tutors, faculty research assistants and teaching fellows. Last spring, one of my favorite... View Details