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  • January–February 2024
  • Article

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh
Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement
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  • August 2020
  • Case

This Old House of Worship: St. Anthony Shrine (A)

By: Ryan Raffaelli
This multimedia case asks students to consider how leaders of non-profit organizations manage difficult financial, operational, and cultural turnarounds. Since its founding in 1947, St. Anthony Shrine had been a central partner in serving the Downtown Boston community.... View Details
Keywords: Leadership And Change Management; Turnarounds; Non-profit Management; Leadership; Change Management; Nonprofit Organizations; Management; Religion; Mission and Purpose; Transformation; Organizational Culture; United States
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  • Web

Online Business Strategy Course | HBS Online

achieve outstanding financial performance. Stay active by engaging in a new activity every three to five minutes and applying your knowledge through group exercises. Description of silent animated video above: Learner completes an... View Details
  • Web

Events - Business History

business leaders in emerging markets since 2008. These are hosted on a public website featuring full interview transcripts and associated video clips that are free to download and use for teaching, research, or general interest. At this... View Details
  • Web

MOC Affiliate Network - Institute For Strategy And Competitiveness

HBS ISC Resources Resources Video Courses Data Events & Presentations Frameworks News Publications Courses Microeconomics of Competitiveness In 2002, the Microeconomics of Competitiveness (MOC) course was created by Professor Michael... View Details
  • Web

About the Center - Christensen Center for Teaching & Learning

Drawing from its research and the knowledge and skills of the School's most experienced faculty, the Center develops materials and video products that showcase strategies, best practices, and innovations in the area of case method... View Details
  • Web

Information Technology | About

Copyright Act (DMCA) Standards for Electronic Communication & Interaction Communications with Large Groups Use of Networking and Social Media Tools Use of Computers and Wireless Devices in the Classroom Media/Reporters in the HBS Learning Environment View Details
  • 30 Mar 2023
  • Blog Post

Amager Bakke: A Look into the Future of Waste Incineration

essays posted on the HBS Business and Environment Initiative’s Blog that highlights their reflections. Learn more about this IFC course on Decarbonization and Sustainable Production by watching this five minute video summary. Visit Date:... View Details
  • 22 Nov 2022
  • Research & Ideas

When Agreeing to Disagree Is a Good Beginning

Learning and the Harvard Alumni Association. "What can we all do so that disagreement turns out to be productive rather than damaging?" Gino opened the evening with an example of such constructive sparring. Sharing video of the Pixar... View Details
Keywords: by Clea Simon, Harvard Gazette
  • Web

FAQs for Alumni Virtual Programs - Alumni

event? What should I do to have the best experience? For the best experience, we encourage you to: Join by computer to see the speakers and presentations Wear a headset or headphones Video camera is suggested, but not required* Mute... View Details
  • Fast Answer

Music industry statistics

Federation of the Phonographic Industry. Overview of world retail sales of recorded music (audio and video). Provides sector analysis of music video market including key developments in DVD marketing, and DVD player penetration. Statista... View Details
  • Web

Building the On-Demand Workforce - Managing the Future of Work

viewed below. Questionnaire Featured Videos Joseph Fuller WHAT'S BEHIND THE RISE OF THE HIGH-SKILLS GIG ECONOMY? WHAT'S BEHIND THE RISE OF THE HIGH-SKILLS GIG ECONOMY? Joseph Fuller Joseph Fuller WHAT ROLE DO HIGH-SKILLS FREELANCERS PLAY... View Details
  • 30 Aug 2011
  • First Look

First Look: August 30

  PublicationsEmotion-induced Engagement in Internet Video Ads Authors:Thales S. Teixeira, Michel Wedel, and Rik Pieters Publication:Journal of Marketing Research (forthcoming) Abstract This study shows how advertisers can leverage... View Details
Keywords: Sean Silverthorne
  • May 2018 (Revised February 2020)
  • Case

Jason Blum's Blumhouse Productions

By: Anita Elberse
In March 2017, Jason Blum, the founder and chief executive officer of film and television production company Blumhouse Productions, has another blockbuster on his hands with the movie Get Out, produced for just $4.5 million. Remarkable returns for its micro-budget... View Details
Keywords: Entertainment; Media; Film; Movies; Creative Industries; Product-portfolio Management; Entrepreneurship; Innovation; Talent; General Management; Strategy; Marketing; Blockbusters; Film Entertainment; Innovation and Management; Talent and Talent Management; Competitive Strategy; Management Style; Marketing Strategy; Motion Pictures and Video Industry
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  • 05 Sep 2023
  • Blog Post

Video: Welcome MBA Class of 2025

View Video TRANSCRIPT Dean Srikant Datar: “Business has been an enormous force of good in the world. You look at the number of billions of people lifted out of poverty, the standard of living that it has created, jobs it has developed.... View Details
  • Web

Pathways to Inclusive Entrepreneurship - Race, Gender & Equity

across three topics: the state of inclusive entrepreneurship; the perspectives from capital creators; and the founders themselves. In each episode, Sanchez speaks with a wide range of players, including key educators, funders, and founders. View Details
  • 23 Apr 2012
  • Research & Ideas

How to Brand a Next-Generation Product

video game consoles, for example) or the complete name change approach (Nintendo's Nintendo 64, GameCube, Wii). The professors conducted a series of experiments to determine when and why each approach made the most sense. Brand Name... View Details
Keywords: by Carmen Nobel
  • Web

Women’s Leadership Summit - Alumni

connection to HBS. Came away inspired and energized.” — HBS Alumna (MBA 1996) “...Many other women’s conferences do a lot of cheerleading but not enough true empowerment and thought leadership.” — HBS Alumna (MBA 1995 Watch Video... View Details
  • 07 Apr 2022
  • Blog Post

Product Management at HBS: Roll Up Your Sleeves and Learn by Doing

Battalion. While at HBS and SEAS (the Harvard School of Engineering and Applied Sciences), Weston built his own video game, Regent, and honed his product management and entrepreneurial skillset. He is also Co-President of the HBS Show... View Details
  • 19 Mar 2014
  • Research & Ideas

A Brand Manager’s Guide to Losing Control

Thanks (or no thanks) to social media, brand managers have lost the power to control the perception of their products through carefully orchestrated advertising campaigns. These days, consumers are in command. With an angry tweet, a happy Facebook post, or a parody... View Details
Keywords: by Carmen Nobel; Advertising