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- All HBS Web
(3,845)
- People (17)
- News (830)
- Research (1,702)
- Events (7)
- Multimedia (94)
- Faculty Publications (866)
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- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
response unit than with attending to customers' real needs. "The more complex the IT, the less calls are able to be handled by the VRU, resulting in customers bailing out and choosing to deal directly with an agent," Frei, Evenson and Harker write. All... View Details
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
entrepreneurs. Within each area, we separate studies by the type of entrepreneurial behavior considered: entry into entrepreneurship, performance outcomes, and exit from entrepreneurship. This literature shows common results and many points of disagreement, View Details
Keywords: Sean Silverthorne
- 08 Nov 2016
- First Look
November 8, 2016
Looking back, the board reflected on what they had done well, what they might have done differently, and whether another company might be able to implement a similar CEO transition process. Purchase this case:... View Details
Keywords: Sean Silverthorne
- 02 Feb 2010
- First Look
First Look: Feb. 2
also reflect on whether to modify the current structure of TDF, particularly regarding its liquidity provisions. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/210008-PDF-ENG The University of Notre Dame Endowment Andre F.... View Details
Keywords: Martha Lagace
- 15 Sep 2009
- First Look
First Look: September 15
As bottlenecks shift, students can explore several alternatives, each with different costs and trade-offs. Students may also reflect on the true cost of providing the extraordinary service, and whether management properly takes the impact... View Details
Keywords: Martha Lagace
- 21 May 2020
- Research & Ideas
Fighting the COVID Blues: Advice from Business Research
point that is likely to forever change us, as did the assassination of President John F. Kennedy and the terrorist attacks on September 11, 2001. Brooks suggests using this period as an opportunity to take stock of your own life. Does your work View Details
Keywords: by Dina Gerdeman and Danielle Kost
- 13 Nov 2012
- First Look
First Look: November 13
multinational firms. Our analysis shows that the emerging offshore clusters of multinationals are not a simple reflection of domestic industrial clusters. Location fundamentals including market access and comparative advantage and... View Details
Keywords: Sean Silverthorne
- 12 Aug 2002
- Op-Ed
Using Big Business to Fight Poverty
standards. Today, however, a new determination has emerged to deal with what one UN panel has called the "pre-eminent moral and humanitarian challenge of our age." This new resolve may be motivated partly by compassion. But it also View Details
Keywords: by George C. Lodge
- 07 Jan 2015
- Research & Ideas
The Quest for Better Layoffs
liability standards, Feuerstein ended up spending more money than he had. And the company went bankrupt. View VideoA middle-aged worker whose job was replaced by automation reflects on how the loss changed her life. As with many HBS... View Details
- 21 Nov 2012
- Research & Ideas
What Health Care Managers Need to Know--and How to Teach Them
opportunities to address systems of care issues so critical to the treatment of patients with chronic conditions." If curricula are a significant problem, they often reflect limitations in the ability of faculty to address the novel... View Details
- 13 Sep 2004
- Research & Ideas
Cash and the Woman-Owned Business
risk-averse. b) They can't make tough decisions. Whether or not they are true, these assumptions create significant barriers to success for women entrepreneurs who want to build large enterprises. If true, they might reflect fundamental... View Details
- 14 Nov 2006
- First Look
First Look: November 14, 2006
The (B) case presents the final outcome of the events. Reveals how Keller is able to turn around perceptions about him and forge relationships with key decision makers. Includes reflections and lessons learned from all parties and... View Details
Keywords: Sean Silverthorne
- 12 Aug 2008
- Op-Ed
Google-Yahoo Ad Deal is Bad for Online Advertising
these characteristics to influence prices. For example, consider an advertiser that is the sole bidder for a given term, e.g., a product that it alone sells. That advertiser's payment to Google does not reflect bidding to beat a... View Details
- 18 Oct 2006
- Research & Ideas
New at the Helm: A Talk with HBS Dean Light
vision is realized, we only stand to benefit from the interactions and activities the move will bring. Q: What's your view on business school rankings? A: The difficulty with the rankings is they don't reflect any of the interesting and... View Details
- 15 Feb 2011
- First Look
First Look: Feb. 15
reflect a lower burden of crime, but rather a higher investment in crime avoidance. Moreover, protection activities by one group can displace crime onto another group. We take advantage of a dramatic increase in crime rates in Argentina... View Details
Keywords: Sean Silverthorne
- 23 Jan 2008
- Op-Ed
A House Divided: Investment or Shelter?
that this economic juggernaut carries risk. Investors know that the price of all assets rise and fall. In much of the country, home prices are falling. Soon the dictionary, under home, may shelve "investment" as archaic, View Details
- 20 Nov 2012
- First Look
First Look: November 20
that they are fair. We explore whether children's developing concern with behaving fairly towards others may in part reflect a developing concern with appearing fair to others. In Experiments 1-2, most 6- to 8-year-old children behaved... View Details
Keywords: Sean Silverthorne
- 06 Nov 2012
- First Look
First Look: November 6
reflected on his tenure, which had seen the firm grow from a Canadian-focused agricultural cooperative to an international agribusiness with operations across the globe, including significant operations in Australia. Now he wondered: What... View Details
Keywords: Sean Silverthorne
- 26 Jun 2018
- First Look
New Research and Ideas, June 26, 2018
Political Influence of Voters' Interests on SEC Enforcement By: Heese, Jonas Abstract—I examine whether political influence as a response to voters’ interest in employment levels is reflected in the enforcement actions of the Securities... View Details
Keywords: Dina Gerdeman
- 28 May 2013
- First Look
First Look: May 28
Abstract—The well-established negative correlation between staggered boards (SBs) and firm value could be due to SBs leading to lower value or a reflection of low-value firms' greater propensity to maintain SBs. We analyze the causal... View Details
Keywords: Sean Silverthorne