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  • Web

Contemporary Art | About

Contemporary Art Harvard Business School collects and exhibits contemporary art to create an engaging and stimulating environment for the HBS community and those who visit the campus. Schwartz Art Collection Schwartz Art Collection C.... View Details
  • Web

Polaroid Timeline - Edwin H. Land & Polaroid | Harvard Business School

Clubs Faculty & Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy & Competitiveness Leadership... View Details
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

“People are resilient in their desire to eat out, and perhaps a bit bored with what’s in their refrigerators, so eager to enjoy some of their dining occasions prepared by someone outside their own homes.” Paul Brown noted restaurants must consider all visual cues that... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • 23 Oct 2000
  • Research & Ideas

The Strategy-Focused Organization

development, and employee capabilities, they can improve their position relative to competitors, so that when the external environment improves, they will enjoy profits much higher than the industry average. How senior executives react... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • Web

HBS Alumni Conference: Accelerating Climate Solutions - Alumni

in partnership with the Business & Environment Initiative was part of Harvard Climate Action Week . Recordings of several of the day's sessions will be available to view on the Live from Klarman Hall webpage at the end of May. HBS... View Details
  • 24 Jan 2023
  • Blog Post

Dispelling Myths About HBS Through My Summer Venture in Management Program Experience

leveraged a unique way of keeping students engaged and challenging them to dig deeper when problem solving. Overall, this made every discussion topic very interesting! My favorite part of the classroom environment was the debates between... View Details
  • 26 Sep 2014
  • Working Paper Summaries

Dangerous Expectations: Breaking Rules to Resolve Cognitive Dissonance

Keywords: by Celia Moore, S. Wiley Wakeman & Francesca Gino
  • November 2015 (Revised February 2016)
  • Supplement

Allianz Turkey: Focus on the Customer (B)

By: W. Earl Sasser and Gamze Yucaoglu
At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details
Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey
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  • August 2003 (Revised August 2024)
  • Case

Fighting the Battle of the Bulge—Evaluating Do Good/Do Well Innovations in Morbid Obesity Treatment

By: Regina E. Herzlinger and John McDonough
Many health care innovations appear successful; but fail. This is the first case in the Innovating Health Care course that investigates how to create successful health care innovations. It is part of the first module in the course. This module focuses on how to... View Details
Keywords: Three Pillars; Industry Analysis; Health Care and Treatment; Innovation and Invention; Innovation and Management; Medical Specialties; Health Industry
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    Productive Tensions: How Every Leader Can Tackle Innovation’s Toughest Trade-Offs

    How leaders can recast innovation’s toughest trade-offs—efficiency vs. flexibility, consistency vs. change, product vs purpose—as productive tensions.

    Why is leading innovation in today’s dynamic business environment so distressingly... View Details

    • 05 Jul 2023
    • News

    GCC Alumni Celebrate Grand Opening of New Club Center

    alumni can collaborate on initiatives that contribute to the development and growth of the region," says Lootah. "Dubai has emerged as a prominent hub for HBS alumni activities and reunions. Having a space in this vibrant city enables us to provide a welcoming and... View Details
    Keywords: Margie Kelley
    • Web

    Financial Accounting Online Course | HBS Online

    with an introduction to forecasting and valuation. Financial Accounting was developed by leading Harvard Business School faculty and is delivered in an active learning environment based on the HBS signature case-based learning method. Can... View Details
    • 26 Apr 2022
    • Book

    What Does Your Business Stand For? Why Building Trust Starts with Purpose

    were waiting for a business meeting and were wrongly accused of loitering at a Starbucks store. “We work to create a warm, welcoming environment in our stores for every customer that visits Starbucks, and on that day in Philadelphia, we... View Details
    Keywords: by Ranjay Gulati
    • 30 May 2018
    • Research & Ideas

    Should Retailers Match Their Own Prices Online and in Stores?

    store with the highest price you can. People have to pay for the fact that they’re getting what they want right now while in the store.” Ofek, whose research focuses on new-product strategies in technology-driven business environments as... View Details
    Keywords: by Dina Gerdeman; Retail
    • Research Summary

    Creativity and Innovation

    By: Teresa M. Amabile

    Starting in 2016, I undertook several new projects on creativity and innovation. The first, a revision of my 1988 componential theory of creativity and innovation, was coauthored with Michael Pratt (Boston College) and published in Research in Organizational... View Details

    Keywords: Creativity; Innovation
    • April 2009
    • Case

    Invest Early: Early Childhood Development in a Rural Community

    By: Stacey M. Childress and Geoff Eckman Marietta
    Invest Early was an early childhood development partnership in rural northern Minnesota between 14 different organizations, which worked together through an advisory board, governing board, and leadership team in order to deliver coordinated early childhood services to... View Details
    Keywords: Early Childhood Education; Rural Scope; Management Teams; Managerial Roles; Organizational Change and Adaptation; Business and Community Relations; Partners and Partnerships; Social and Collaborative Networks
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    • 2009
    • Chapter

    Collaboration Across Knowledge Boundaries within Diverse Teams: Reciprocal Expertise Affirmation as an Enabling Condition

    By: Amy C. Edmondson, Kate Roloff and Lucy H. MacPhail
    We review research on expertise diversity, psychological safety, team collaboration, and role identity to propose a model in which reciprocal affirmations of expertise identity among team members—a feature of the team environment that we conceptualize as a dimension of... View Details
    Keywords: Interpersonal Communication; Experience and Expertise; Learning; Knowledge Use and Leverage; Groups and Teams; Familiarity; Identity; Cooperation
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    • Profile

    Jean Luo

    and designers to understand what drives people and create live features and stories. We were doing something that connected people and made them happy.” Despite her satisfaction, Jean was eager for more education. “I love being in an View Details
    Keywords: Financial Services; Tech
    • Web

    Getting Started - Christensen Center for Teaching & Learning

    Teaching by the Case Method Getting Started Preparing to Teach Getting Started Developing Instructor Style Shaping the Learning Environment Knowing Your Students Planning a Class Session Leading in the Classroom Providing Assessment &... View Details
    • 2010
    • Casebook

    Global Capital and National Institutions: Crisis and Choice in the International Financial Architecture

    By: Laura Alfaro
    All managers face a business environment in which international and macroeconomic phenomena matter. International capital flows can significantly affect countries' development efforts and provide clear investment opportunities for businesses. During the 1990s and early... View Details
    Keywords: Financial Crisis; Capital; International Finance; Globalized Economies and Regions; Policy; Government and Politics; Business and Government Relations
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