Publications

23 May 2000
Research & Ideas

Minding the Muse: The Impact of Downsizing on Corporate Creativity

Not long ago, the senior management of a leading high-tech company was surprised to learn that research showed their R&D groups' creative performance to be in a prolonged slump following a corporate... View Details

Keywords: by Peter K. Jacobs

Research Summary

Overview

Incentive scheme design, performance measurement, empowerment of digitalization, management control View Details

28 Jun 2017
Research & Ideas

Minimum Wage Hikes Drive (Lousy) Restaurants Out of Business

Minimum wage hikes can drive poor-quality restaurants out of business. (Source: AndresCalle) A hike in the minimum wage can push restaurants out of business—but mainly the less desirable establishments... View Details

Keywords: by Dina Gerdeman; Food & Beverage

April 1964 (Revised January 2003)
Case

Empire Glass Company (A)

By: David F. Hawkins

Concerns management control at the divisional level, and the use of budgets. View Details

Keywords: Management; Business Divisions; Budgets and Budgeting

03 May 2023
Research & Ideas

Why Confronting Racism in AI 'Creates a Better Future for All of Us'

turns out that the people who created the internet, primarily White men, didn’t classify or tag themselves as anything. This means that when you ask the AI system – which uses information up to the year 2020—to show an image View Details

Keywords: by Barbara DeLollis

December 2010
Article

Organising Response to Extreme Emergencies: The Victorian Bushfires of 2009

By: Dutch Leonard and Arnold M. Howitt

How can people and organisations best respond to emergency events that are significantly beyond the boundaries of what they had generally anticipated, expected, prepared for-or even imagined? What forms of organisations are likely to be best able to cope with such... View Details

Keywords: Organizations; Management Practices and Processes; Natural Disasters; Crisis Management; Boundaries; United States

Find at Harvard

March 2010
Article

I'll Have the Ice Cream Soon and the Vegetables Later: A Study of Online Grocery Purchases and Order Lead Time

By: Katherine L. Milkman, Todd Rogers and Max Bazerman

How do decisions made for tomorrow or two days in the future differ from decisions made for several days in the future? We use data from an online grocer to address this question. In general, we find that as the delay between order completion and delivery increases,... View Details

Keywords: Time Management; Service Delivery; Internet and the Web; Decisions; Customers; Retail Industry

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01 Apr 1997
News

Critical Information: MIS Monitors the Ever-Changing World of IT

no longer being used as just a tactical resource, it's now fundamentally influencing business strategy and competition," says Richard L. Nolan, MBA Class of 1942 Professor of Business Administration, who... View Details

Keywords: Elaine Gottlieb

February 2014 (Revised May 2014)
Background Note

Flying High, Landing Low: Strengths and Challenges for U.S. Air Transportation

By: Rosabeth Moss Kanter, Aditi Jain and Ai-Ling Jamila Malone

The U.S. air transportation system flies high on some indicators, mostly involving capacity to take to the air, but lands low on others, mostly involving ground facilities and processes. This note provides an overview of the history and current state of air... View Details

07 Sep 2016
What Do You Think?

How Can the Threat of Networks Be Reduced?

their control for leadership effectiveness. He suggested that tribal leadership, described in a book by the same name, is “a perfect fit for the fast moving networks of the Seventh Sense.” It describes... View Details

Keywords: by James Heskett

06 Sep 2022
Research & Ideas

Curbing an Unlikely Culprit of Rising Drug Prices: Pharmaceutical Donations

ripple through the balance sheets of businesses and households alike. Indeed, after years of debate, Congress recently took aim at drug prices through provisions in the Inflation Reduction Act. But there are... View Details

Keywords: by Ben Rand; Insurance; Health; Pharmaceutical

01 Apr 2002
News

Professorship Brings Brierley's HBS Connection Full Circle

Harold M. Brierley (MBA '68), chairman and CEO of Brierley & Partners, describes himself as "an accidental entrepreneur," having entered HBS as a chemical engineer planning to pursue a management career... View Details

Keywords: Charles M. Williams; Epsilon Data Management; Computer Systems Design and Related Services; Computer Systems Design and Related Services

02 Aug 2010
Research & Ideas

Modern Indian Art: The Birth of a Market

to as high as, in some cases, millions of dollars. Khaire and Wadhwani describe their work in "Changing Landscapes: The Construction of Meaning and Value in a New Market Category—Modern Indian... View Details

Keywords: by Sean Silverthorne

March 2015
Case

Tim Keller at Katzenbach Partners LLC (A) (Abridged)

By: Boris Groysberg and James Weber

Tracks the first six months of a recent MBA grad, Tim Keller, at Katzenbach Partners, a boutique consulting firm focused on organizational change and strategy. Covers how Keller initially struggles with his assignment and ends with a question of whether or not he... View Details

Keywords: Interpersonal Relations; Organization Behavior; Superior ＆ Subordinate; Managing Projects; Informal Organization; Consulting; Professional Services; Leadership; Work-Life Balance; Decision Choices and Conditions; Organizations; Rank and Position; Product Development; Service Industry; Consulting Industry

Keywords: Information Technology; Organizational Change and Adaptation; Organizational Design; Management Analysis, Tools, and Techniques; Organizational Culture; Mobile and Wireless Technology; Performance Productivity; Problems and Challenges; Management Practices and Processes; Business Divisions; Information Management; Information Technology Industry; Telecommunications Industry; United States

04 Dec 2023
Blog Post

My Summer of Joy with the National Parks Service

Hi all, my name is Rhea! I was lucky enough to work for the National Park Service this summer as a business management intern with the Submerged Resources Center (SRC). The SRC is the NPS national dive program, responsible for... View Details

Keywords: Nonprofit / Government

01 Dec 1996
News

Organizations and Markets: A Challenging View of the World

and leading others. This is a fundamental concept discussed in Coordination, Control, and the Management of Organizations (CCMO), one of the MBA Program's most popular... View Details

Keywords: Susan Young

29 Oct 2019
Blog Post

Merging the Worlds of Finance, Investing, and Environmental Impact

Established in 2010, the HBS Business & Environment Initiative (BEI) works to deepen understanding of the environmental challenges facing business leaders and inspire new ideas and practical, effective solutions. BEI has established a... View Details

February 1991 (Revised February 1992)
Case

Appex Corp.

By: Nitin Nohria

1990 Business Week named Appex Corp. the fastest growing high-technology company in the United States. Appex provided management information systems and intercarrier network services to cellular telephone companies. During its rapid growth, the company went through... View Details