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Show Results For
- All HBS Web
(5,333)
- People (22)
- News (1,744)
- Research (2,139)
- Events (14)
- Multimedia (58)
- Faculty Publications (946)
- May 2013
- Supplement
Transport Corporation of India (C): Dealing with Shortcomings in Service Quality
By: V.G. Narayanan and Saloni Chaturvedi
Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's... View Details
Narayanan, V.G., and Saloni Chaturvedi. "Transport Corporation of India (C): Dealing with Shortcomings in Service Quality." Harvard Business School Supplement 113-132, May 2013.
- May 2013
- Case
Transport Corporation of India (A): The Cross-selling Conundrum
By: V.G. Narayanan and Saloni Chaturvedi
Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's... View Details
Keywords: Customer Relationship Management; Business Divisions; Performance; Sales; Transportation Industry; India
Narayanan, V.G., and Saloni Chaturvedi. "Transport Corporation of India (A): The Cross-selling Conundrum." Harvard Business School Case 113-003, May 2013.
- 09 Jul 2020
- Research & Ideas
It’s Time to Reset Decision-Making in Your Organization
placing blame after the fact. The US military uses after-action reviews (AARs) to gather and record lessons to apply in the future. The Army’s Opposing Force (OPFOR) is a brigade whose function is to prepare troops for combat, in part by... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 30 May 2024
- Research & Ideas
Racial Bias Might Be Infecting Patient Portals. Can AI Help?
online in a more widespread way, and use of secure portals has largely stabilized at that new, higher level. The platforms place new stresses on doctors and their teams, who suddenly face an onslaught of messages, some pressing and others... View Details
- 15 May 2018
- First Look
New Research and Ideas, May 15, 2018
money and discuss the emotional costs of valuing time like money. Lastly, we suggest directions for future research examining the causes and consequences of the value that people place on their time. Publisher's link:... View Details
Keywords: Dina Gerdeman
- 13 Aug 2020
- Blog Post
The U.S. Job Search for International Students
students is our Career Coaching program (we have more than 55 coaches!) who work with students 1 on 1 to help them sharpen their career vision, navigate the job search, and perfect their pitch. Overall, there is substantial CPD support in View Details
- Research Summary
Team, Individual, and Organizational Learning From Experience in Two High-Hazard Industries
High-hazard industries such as nuclear power and chemical process plants must learn and improve without sole reliance on trial-and-error. Considerable attention and resources are placed on learning from operating experience, including exchange of best practices, peer... View Details
- March 2013
- Article
From Social Control to Financial Economics: The Linked Ecologies of Economics and Business in Twentieth Century America
By: Marion Fourcade and Rakesh Khurana
This article draws on historical material to examine the co-evolution of economic science and business education over the course of the twentieth century, showing that fields evolve not only through internal struggles but also through struggles taking place in adjacent... View Details
Keywords: Professions; Disciplines; Neo-Liberalism; Education; Economics; Finance; Society; United States
Fourcade, Marion, and Rakesh Khurana. "From Social Control to Financial Economics: The Linked Ecologies of Economics and Business in Twentieth Century America." Theory and Society 42, no. 2 (March 2013): 121–159.
- Web
FAQs for Alumni Virtual Programs - Alumni
Programs & Events FAQs for Alumni Virtual Programs Registration In what time zone are the events held? All events take place during Eastern Time. I registered for an upcoming event and now wish to switch my registration to a different... View Details
- 10 Jan 2023
- Op-Ed
Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage
committing to supporting each other in their journeys going forward (networking, job reference, a place to crash when they are in town, etc.). These prompts work best when they are spontaneous rather than prepared in advance, so I... View Details
Keywords: by Julia Austin
- 21 Aug 2013
- Research & Ideas
What Went Wrong at J.C. Penney?
what we often call high-low pricing. When Johnson took over J.C. Penney, 50 to 70 percent of all sales were at discounted prices. Here's how it works. You start off pricing something at $100, but you end up selling it at, say, $50. All the actual sales take View Details
- 04 Apr 2023
- Book
Two Centuries of Business Leaders Who Took a Stand on Social Issues
While shareholders still reign supreme at many companies, a widespread shift toward more responsible business practices is driving more leaders to take a stand on social and environmental issues today, says Harvard Business School Professor Geoffrey Jones. Jones... View Details
- 12 Aug 2019
- Research & Ideas
How Scale Changes a Manager's Responsibilities
does one lead at your company? How do you give feedback? How do you establish an inclusive culture, develop employees, and create a great place to work? Your job is to answer these questions and provide managers the support and tools... View Details
Keywords: by Julia Austin
- Profile
Eduardo Avalos
Coming to HBS is like... Experiencing everything, everywhere, all at once. It can be overwhelming, challenging, fast-paced, but deeply inspirational and rewarding. Most importantly, as a student with dreams far greater than the opportunities I was born into, HBS is a... View Details
- Web
Dean Srikant Datar Statements & Speeches | About
students all experience our School as a place of belonging and inclusion; and how we ensure we create an educational environment that deepens understanding and advances learning. Hate can have no place at... View Details
- 08 Feb 2023
- News
Alumni-Cofounded Company Sells to CVS for $10.6 Billion
19 states that provide the best care anywhere to over 132,000 older adults. His commitment to diversity, equity and inclusion makes Oak Street Health a great place to work for teammates and enables an unmatched experience for patients.”... View Details
- Web
Building From the Bottom Up - Managing the Future of Work
shippers, grocery clerks, servers, healthcare assistants, housekeepers, and janitors. Despite working long hours in difficult jobs, many of these workers are trapped in positions with low wages and little or no prospects for advancement. Most employers believe they... View Details
- 01 Dec 2023
- News
A More Accommodating Approach
schedule. In previous years, two of GMP’s four modules were self-paced and asynchronous, and two took place on the HBS campus. During the pandemic, however, the on-campus modules were replaced with sessions that used the innovative HBS... View Details
Keywords: Jennifer Gillespie
- 03 Oct 2005
- Research & Ideas
The Truck Driver Who Reinvented Shipping
life into the shipping industry. Though McLean had resigned from the presidency of McLean Trucking and placed his ownership in trust, seven railroads accused him of violating the Interstate Commerce Act. The accusers attempted to block... View Details
- 09 Jun 2022
- Blog Post
The MBA Class of 2022 Looks Back
balance. I knew that my time was limited and that there’s no other place like HBS. I was very conscious of what I wanted to participate in. Knowing that my schedule was going to be hectic, I was able to find the right activities and... View Details