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January 2008 (Revised January 2010)
Case

iBasis, Inc.

By: Andrew Wasynczuk, Katherine Dowd and Nicole Kravec

iBasis examines the development of a long-term relationship between equipment manufacturer Cisco and start-up iBasis, a voice-over-internet wholesaler. Questions arise for iBasis founders as to how best to build a beneficial relationship with the much larger partner.... View Details

Keywords: Information Technology; Intellectual Property; Value Creation; Equality and Inequality; Partners and Partnerships; Business Growth and Maturation; Price Bubble; Trust; Business Startups; Manufacturing Industry; Communications Industry; Web Services Industry

03 Jul 2012
First Look

First Look: July 3

"magic"-the tight strategic alignment, the high level of employee engagement-that drove and animated their organization when it was a start-up? As more and more executives have discovered in recent years, the answer to this... View Details

Keywords: Sean Silverthorne

March 2023 (Revised May 2023)
Case

OneTen at Delta Air Lines: Catalyzing Family-Sustaining Careers for Black Talent (A)

By: Linda A. Hill and Lydia Begag

It was December 10, 2020, and Ed Bastian, the Chief Executive Officer (CEO) of Delta Air Lines (Delta), had just finished a meeting with Joanne Smith, Executive Vice President and Chief People Officer, and Keyra Lynn Johnson, the Chief Diversity and Inclusion Officer.... View Details

Keywords: Recruitment; Training; Race; Equality and Inequality; Corporate Social Responsibility and Impact; Job Design and Levels; Air Transportation Industry; United States

06 Mar 2013
What Do You Think?

Who Should Manage Our Work Time?

overloading forces better time management " KHA attributed part of the problem to the perception that "We love a 'hard worker,'" rewarding effort and time spent at work as much or more than... View Details

Keywords: by James Heskett

20 May 2019
Research & Ideas

Activist CEOs Are Rising Up—and Their Customers Are Listening

Duke’s Fuqua School of Business. Toffel is the Senator John Heinz Professor of Environmental Management at HBS. “ some CEOs believe they can’t be silent when a proposed government policy might lead some... View Details

Keywords: by Michael Blanding

03 Feb 2018
Op-Ed

How to Heed BlackRock's Call for Corporate Social Responsibility

and we as a society have paid a cost for such blind pursuit regardless of the social and environmental consequences, as the 2008 financial crisis and increasing inequalities have made clear. This kind View Details

Keywords: by Julie Battilana

30 Nov 2011
Research & Ideas

Only Capitalists Can Save Capitalism

If capitalism was a stock, the market would appear rather bearish on its future. Bank failures, economic crises, and middle-class riots across the globe appear symptomatic of large systemic weaknesses in the market system, highlighted by... View Details

Keywords: by Maggie Starvish

April 2020 (Revised July 2020)
Case

Unrest in Chile

By: Vincent Pons, William Mullins, John Masko, Annelena Lobb and Rafael Di Tella

In 2020, Chileans would head to the ballot box to decide their country’s future. Many international observers credited Chile’s decades of neoliberal governance with turning the country into Latin America’s “Tiger,” a prosperous, diversified economy on its way to... View Details

Keywords: Developing Countries and Economies; Macroeconomics; Economy; Political Elections; Public Opinion; Social Issues; Equality and Inequality; System Shocks; Chile; Latin America

21 Jul 2023
Blog Post

Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow

helping to shape the future growth of our company, as we focus on wealth-building to dramatically uplift Black and Brown communities and address racial inequities in America.” “Through the RISE Career Fellow... View Details

Keywords: Nonprofit / Government

01 Jan 2020
What Do You Think?

Why Not Open America's Doors to All the World’s Talent?

surrounds them, hence they tend to congregate in a few places. They are much sought after—but also associated by some with the inequality that exists in our society, fomenting discontent and even rage. With these conclusions, Kerr... View Details

Keywords: by James Heskett; Technology

December 2008 (Revised October 2009)
Case

Wal-Mart Stores in 2003 (Abridged Version)

By: Frank V. Cespedes

Examines Wal-Mart's development over three decades and provides financial and descriptive detail of its domestic operations. In 2003, Wal-Mart's Supercenter business has surpassed its domestic business as the largest generator of revenues. Its international operation... View Details

Keywords: Equality and Inequality; Business Growth and Maturation; Competitive Advantage; Labor Unions; Operations; Global Strategy; Problems and Challenges; Gender; Retail Industry; United States

April 2025
Article

Skill Dependencies Uncover Nested Human Capital

By: Moh Hosseinioun, Frank Neffke, Letian Zhang and Hyejin Youn

Modern economies require increasingly diverse and specialized skills, many of which depend on the acquisition of other skills first. Here we analyse US survey data to reveal a nested structure within skill portfolios, where the direction of dependency is inferred... View Details

Keywords: Competency and Skills; Human Capital; Personal Development and Career; Equality and Inequality; Analytics and Data Science

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07 Nov 2006
First Look

First Look: November 7, 2006

industrial lobbies in Germany (and the world), engaged in social politics, and harnessed the local artistic community to beautify their products and transform their advertising to combat the (then) widespread perception View Details

Keywords: Sean Silverthorne

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

delivery had almost entirely been overlooked. Before being able to generate revenue through the call center, institutions have to fully understand and be able to implement superior customer service." "Each service interaction forms the basis View Details

Keywords: by Martha Lagace; Service; Financial Services

May 2025 (Revised June 2025)
Background Note

Social Enterprise in Latin America

By: Brian L. Trelstad and Karina Souza

This research note provides an overview of the social enterprise ecosystem in Latin America, exploring current dynamics across key markets, including country-specific insights on Brazil, Mexico, Argentina, Colombia, Chile, and Central America. In a region characterized... View Details

23 Dec 2014
First Look

First Look: December 23

"claim" value individually and cooperative ones to "create" value jointly, as well as efforts to change perceptions of the game itself. Since advice to one side does not necessarily... View Details

Keywords: Carmen Nobel

October 2020
Article

What Goes Down When Advice Goes Up: Younger Advisers Underestimate Their Impact

By: Ting Zhang and Michael S. North

Common wisdom suggests that older is wiser. Consequently, people rarely give advice to older individuals—even when they are relatively more expert—leading to missed learning opportunities. Across six studies (N=3,445), we explore the psychology of advisers when they... View Details

Keywords: Advice; Expertise; Knowledge Sharing; Experience and Expertise; Age; Perception