Publications

21 Nov 2005
Research & Ideas

The Geography of Corporate Giving

part of their research, they have interviewed more than fifty people in two cities and collected data on some 1,000 communities since the late 1980s. They observe that organizations in different cities seem to have different foci when it... View Details

Keywords: by Sean Silverthorne

27 Jan 2023
News

Turning Up the Volume

Goldman turned to Lex Suvanto (MBA 1999) for help. As CEO of a strategic communications unit within Edelman, the world’s largest public relations and marketing firm, Suvanto had teams and skills at hand that could support the kind of communications work the View Details

Keywords: Maureen Harmon

20 Nov 2015
News

Room to Grow

for a way to bring his Harvard business skills to bear on a cause he believed in. That led to a post as the CFO of New Hampshire Audubon, where he “quickly fixed some problems due to lack of financial controls” and put the organization on... View Details

Keywords: Margie Kelley

04 Dec 2014
News

Hacking Health Care

way: a project leader pinpoints problem areas and organizes a hackathon that is attended by an audience of 200 to 300 participants. Doctors and nurses on the front line engage with software developers who are eager to break through the... View Details

Keywords: Jill Radsken

01 Jun 2015
News

Case Study: Sneak Peak

Case Study features alumni and faculty offering advice on strategy to alumni who are leading businesses at a crossroads. Charles Philp (MBA 2006) started Colorado-based Sneakz Organic with his business partner in 2012 after a lightbulb... View Details

Keywords: Whole Foods; Beverage and Tobacco Product Manufacturing; Manufacturing; Food and Beverage Stores; Retail Trade

14 Dec 2011
Research & Ideas

The New Measures for Improving Nonprofit Performance

For-profit businesses have a common goal: create value for owners or shareholders by creating value for customers. It's a focus that must seem enviably straightforward from the perspective of nonprofit organizations and social enterprises... View Details

Keywords: by Julia Hanna

15 Dec 2008
Research & Ideas

The Surprisingly Successful Marriages of Multinationals and Social Brands

managerial capabilities of the acquirer. The two organizations can be quite complementary—indeed, when these arrangements are going to work out well, they have to be complementary—and that is why the search for a partner should be... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products; Food & Beverage

21 Apr 2008
Research & Ideas

The New Math of Customer Relationships

Loveman, has led a remarkable period of growth by installing service profit chain concepts throughout the organization. These organizations have been able to achieve what we might call SPC.2 by creating... View Details

Keywords: by Sean Silverthorne

March 2017
Supplement

OXXO's Turf War Against Extra (B)

By: Tatiana Sandino, Gerardo Pérez Cavazos and Annelena Lobb

Supplements the (A) case. View Details

Keywords: Organizational Culture; Organizational Design; Competitive Strategy; Growth and Development Strategy; Retail Industry; Mexico

March 2017 (Revised April 2017)
Case

OXXO's Turf War Against Extra (A)

By: Tatiana Sandino, Gerardo Pérez Cavazos and Annelena Lobb

In 2006, Mexican convenience store chain OXXO faced a threat from a formidable competitor, the rival convenience chain Extra. OXXO had embarked on an initiative to fortify its corporate culture and operating system, but the threat of Extra raised the question of... View Details

Keywords: Organizational Culture; Organizational Design; Competitive Strategy; Growth and Development Strategy; Retail Industry; Mexico

May 2012
Case

Evergreen Natural Markets 2012

By: Rosabeth M. Kanter and Paul S. Myers

Evergreen Natural Markets is a successful food retailer located in the Rocky Mountain region of the U.S. Having grown through acquisition, it has a reputation for improving the companies it purchases while retaining previous management. This strategy has succeeded due... View Details

Keywords: United States; Operating Systems; Acquisitions; Strategy; Human Resource Management; Consolidations; Retail Trade; Food; Growth Management; Organizational Culture; Consolidation; Acquisition; Business Processes; Retail Industry; Food and Beverage Industry; Las Vegas; Western United States

September 2011 (Revised October 2014)
Supplement

Ganesh Natarajan: Leading Innovation and Organizational Change at Zensar (B)

By: Michael Tushman and David Kiron

After proposing a fourth business unit to help grow the market for Zensar's innovative technology, to be led by Dilip Ittyera, CEO Natarajan adopted a new organizational structure focused on industry verticals. View Details

Keywords: Growth and Development; Innovation Leadership; Organizational Change and Adaptation; Organizational Structure; Information Technology Industry

March 2012
Case

Schuberg Philis

By: Thomas J. DeLong and Daniela Beyersdorfer

The Dutch professional service firm Schuberg Philis has within a few years grown into a well-known player in the Dutch IT outsourcing market and regularly wins high customer- satisfaction marks. The growing workload and 100% promise to customers have increased the... View Details

Keywords: Growth Management; Organizational Culture; Management Style; Alignment; Information Technology Industry; Netherlands

September 1998 (Revised November 1998)
Case

STRIVE

STRIVE provides employment training and placement to chronically unemployed inner-city minority youth and young adults. This case describes STRIVE's creation as a community-based, single-site nonprofit in Harlem in 1984; the development of its service model (short,... View Details

Keywords: Nonprofit Organizations; Growth Management; Employment; Training; Employment Industry