Knowledge Work - Publications - Faculty & Research

30 Aug 2010
Research & Ideas

Turning Employees Into Problem Solvers

research team recently set out to better understand what managers can do to encourage employees to speak up about problems, and to investigate how managers can encourage employees to offer solutions. The team's working paper, "Speaking Up... View Details

Keywords: by Julia Hanna; Health

29 Jun 2015
HBS Case

Consumer-centered Health Care Depends on Accessible Medical Records

insurance company as well as one about IBM Watson Health, to explore advances by other players in the integrated patient data market. Note to readers: John Quelch invites Working Knowledge readers to comment... View Details

Keywords: by Dina Gerdeman; Health; Technology

16 May 2005
Research & Ideas

Confronting the Reality of Web Services

communication exchanges, are not going to happen unless managers better integrate common standards. McAfee studied IBM's B2B midrange ordering system and interviewed key players to find out what worked and what didn't. Using his case... View Details

Keywords: by Sara Grant

11 Apr 2000
Research & Ideas

Financial Services 24/7

handle transactions are decreasing, "the need to have confidence in the people on the other side of the structure is as strong as ever." HBS senior lecturer Sandra J. Sucher worked at Fidelity Investments for a dozen years before joining... View Details

Keywords: by Susan Young

Career Coach

Betsy Edwards

working with individuals on all aspects of the job search process and at every stage. She combines her years of coaching experience and industry expertise with her practical approach and extensive knowledge... View Details

Keywords: Education; Fintech; Financial Services (All); Impact Investing; Financial Services (All); Government; Health Care; Social Enterprise

19 Aug 2002
Research & Ideas

Here Comes Internet2—Time to Shed Dot Vertigo

IT that is not quite justified, based on all the work that continues to be done around the world, he said. Managers need to understand the opportunities and threats of Internet2 for their companies, because savvy new firms will come in... View Details

Keywords: by Martha Lagace

18 Jun 2001
Research & Ideas

Caught in the Cogs: When Manufacturing and IT Meet

asserted, "more highly skilled individuals will have to work even harder to make sense of all the material now available to them. And even though e-commerce, IT, and the Internet bring with them great opportunities, the advantages... View Details

Keywords: by Jim Aisner

Career Coach

Hillary Mann

Hillary Mann (MBA, Babson ’15; University of Michigan ’04) is a Corporate Relations Director who manages relationships with organizations in Consumer Products, Retail & Luxury Goods, Hospitality, Agribusiness, and Sustainability. Hillary brings over 10 years of... View Details

Keywords: Consumer Products; Education; Entertainment / Media; Hospitality; Publishing / Communications / Advertising; Real Estate; Retail; Social Enterprise; Sports; Startup - Joiner; Entrepreneurship

14 Feb 2005
Research & Ideas

Desktop Search and Revenue Streams

has seen the information exchange work very well. Horowitz said the company's music division has been collecting personalized song ratings from users for years. Over time, users can create a personalized "radio station" based on... View Details

Keywords: by Julie Jette

25 Sep 2000
Research & Ideas

More Than the Sum of Its Parts: The Impact of Modularity on the Computer Industry

specialized groups working independently of one another. The 'modules' could then be connected and (in theory at least) would function seamlessly, as long as they conformed to a predetermined set of design rules." In addition, module... View Details

Keywords: by Staff; Computer; Consumer Products; Technology

30 Apr 2012
Research & Ideas

India’s Ambitious National Identification Program

you can't prove who you are.” The scope and scale of the project, and its progress so far in already enrolling 200 million people, make this the largest-scale project of its kind in the world, says Harvard Business School Professor Tarun Khanna, an expert on View Details

Keywords: by Dina Gerdeman

26 Mar 2014
Research & Ideas

How Electronic Patient Records Can Slow Doctor Productivity

Digital record-keeping is slowly but inevitably replacing paper records everywhere from the pilot's cockpit to the registry of motor vehicles. But if implemented without proper consideration of how work gets done, the results can make... View Details

Keywords: by Dina Gerdeman; Health

30 Jun 2003
Research & Ideas

Computer Security is For Managers, Too

Most organizations already have at least some of these processes in place, but they rarely develop and manage them in a coherent, consistent way. Here are eight things that your company should be working on. Identify your company's... View Details

Keywords: by Robert D. Austin & Christopher A.R. Darby

Profile

Jessey Jin

Why was earning your MBA at HBS important to you? It provided me with a precious opportunity to think really hard about who I am and what I want to be. Also, it equipped me with vision, skills, knowledge and networks to create a positive... View Details

Keywords: Investment Banking; Technology; Manufacturing

November 2017
Supplement

Loss Prevention at Mac's Convenience Stores (B)

By: Francesca Gino, Katherine DeCelles and Olivia Hull

Supplement to HBS No. 918-001. The case describes the inventive approaches to retail crime prevention that Sean Sportun, security and loss prevention manager at Mac’s Convenience Stores, implemented between 2007 and 2017. View Details

Keywords: Public Relations; Community Relations; Change Management; Leading Change; Training; Knowledge Dissemination; Working Conditions; Crime and Corruption; Law Enforcement; Legal Liability; Business and Community Relations; Retail Industry; Canada

Citation

Purchase

April 2019 (Revised January 2025)
Case

Clear Link Technologies, LLC: Driving Sales with Peer Effects

By: Christopher Stanton, Richard Saouma and Olivia Hull

The importance of a good peer or coworker is widely discussed, but understanding the glue that makes coworkers valuable is less understood. This case sheds light on the importance of peers and the practices and environments that make a group greater than the sum of its... View Details

Citation

Educators

Purchase

19 Nov 2001
Research & Ideas

Wrapping Your Alliances In a World Wide Web

alliance partners and to enable communities of manufacturers to work in harmony. Point-to-point Links The most obvious intercompany use of the Internet is probably construction of a point-to-point link between two alliance partners. These... View Details

Keywords: by Andrew McAfee

18 Jul 2024
Research & Ideas

New Hires Lose Psychological Safety After Year One. How to Fix It.

ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Illustration created by HBSWK using assets generated by Midjourney, an artificial intelligence tool View Details

Keywords: by Michael Blanding; Health

Web

Archival Collections - Edwin H. Land & Polaroid | Harvard Business School

Clubs Faculty & Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy... View Details

Web

Georges F. Doriot: Educating Leaders, Building Companies