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- 05 Nov 2024
- Research & Ideas
AI Can Help Leaders Communicate, But Can't Make Employees Listen
the machine wins. The three researchers worked with an unnamed, 800-employee technology company to construct a new game that imitated a specific human: the company’s CEO. They designed a field experiment to assess the potential for AI to assume View Details
- 10 Jul 2000
- Research & Ideas
IT Links for Boundaryless Companies
to succeed, he said: fragmented buyers and sellers ("If people have other ways to meet, it won't work."); an inefficient existing supply chain; and, most important, knowledge of the industry... View Details
Keywords: by Kenneth Liss
- 03 Dec 2008
- What Do You Think?
Can Housing and Credit be “Nudged” Back to Health?
books, by Richard Thaler and Cass Sunstein, maintains that too much economic theory, formed by "Econs," is based on the behavior of homo economicus (economic man, someone with the knowledge and... View Details
Keywords: by Jim Heskett
- 30 Apr 2001
- Research & Ideas
Big Companies, Big Opportunities—Big Questions
portfolio managers and we're going to have to leverage our local knowledge with our partners." Cash Not On Hand But financial partners are becoming increasingly difficult to find, particularly after the devaluations View Details
Keywords: by Julie Jette
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
of Uncommon Service is that to achieve service excellence, you may need to make some tradeoffs. Is that a hard sell for some managers who are motivated to excel in all areas? A: Frei: Even superstar managers would probably admit to being... View Details
- 27 May 2008
- Sharpening Your Skills
Sharpening Your Skills: Thinking About Global
Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered Are global brands effective? How should I think about View Details
- 10 Jun 2013
- Research & Ideas
How Numbers Talk to People
problem) to examine a major change in an organization's strategy or business model. It tends to be a longer story with a greater degree of analysis over time. Sometimes Eureka stories also involve other... View Details
- 03 May 2004
- Research & Ideas
Business History around the World
decade. Ten years ago our knowledge of the history of business was heavily concentrated on the cases of the United States, Japan, Britain,... View Details
Keywords: by Cynthia Churchwell
- 01 Mar 2004
- Lessons from the Classroom
Mission to Mars: It Really Is Rocket Science
capturing and disseminating knowledge than had previously been the norm. For example, although NASA implemented a "lessons-learned" IT system in 1995, a 2001 survey found that only a quarter of its... View Details
Keywords: by Sean Silverthorne
- 23 Sep 2008
- First Look
First Look: September 23, 2008
Experience and Team Familiarity: Addressing the Knowledge Acquisition-Application Problem Authors:Robert S. Huckman and Bradley R. Staats Abstract Prior work in organizational learning has failed to find a consistent effect View Details
Keywords: Martha Lagace
- 29 Oct 2014
- Research & Ideas
Inventing Products is Less Valuable Than Inventing Ideas
professor of strategy at the Ross School of Business at the University of Michigan. In the case of Zuckerberg vs.... View Details
- 31 Oct 2004
- Research & Ideas
Bypass Marketing: Are Docs Influenced?
brand over another based on their patients' requests? A recent study, Physicians Report on Patient Encounters Involving Direct to Consumer Advertising, focused on one aspect of pharma DCTA: What do... View Details
Keywords: by Manda Salls
- 09 Mar 2020
- Research & Ideas
Warring Algorithms Could Be Driving Up Consumer Prices
Don't Care What You Charge, What Should You Charge? Rethinking Business Strategy in the Age of AI Don't Turn Your Marketing Function Over to AI Just Yet As a consumer, do you like frequent prices changes?... View Details
- 10 Jun 2002
- Research & Ideas
Reinventing the Industrial Giant
great deal of time in the car." Combining these two things may well make OnStar extremely popular. However, there are several other aspects of OnStar that raise concerns... View Details
- 05 Dec 2007
- Sharpening Your Skills
Sharpening Your Skills: Managing Marketing
can be low growth and declining margins. The key challenge in aligning marketing activities with corporate strategy is to develop a set of metrics to be used by top executives and the board that measure the... View Details
- 20 Feb 2006
- Research & Ideas
Are Company Founders Underpaid?
work to the compensation project, I am trying to deepen our knowledge of both the financial and the nonfinancial motivations and benefits for entrepreneurs. Although the compensation study controlled for... View Details
- 01 Nov 2024
- In Practice
Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times
knowledge exchange happen frequently can significantly increase the chances of success. Being physically close to other entrepreneurs fosters social interaction, leading to View Details
- 12 Nov 2024
- HBS Case
Inside One Startup's Journey to Break Down Hiring (and Funding) Barriers
Cell to Nike’s C-Suite: The Journey of Larry Miller Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Image by HBWSK with asset from AdobeStock/ArtFamily View Details
- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
Starting a new job often brings excitement and high hopes of mingling with colleagues, sharing innovative ideas, and making a positive impact on an organization. Soon, however, a new employee’s excitement may start to wane, if the person... View Details
- 15 Feb 2017
- Op-Ed
What Africa Can Teach the United States About Funding Infrastructure Projects
conditions in the world today: the declining capabilities of government, the massive size and increasing sophistication of the global financial markets, and the impacts of new... View Details