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  • April 2021 (Revised June 2021)
  • Case

IBM: Design Thinking

By: Srikant M. Datar, Amram Migdal and Paul Hamilton
This case describes the 2012-2020 effort at IBM to implement design thinking throughout the company and hire thousands of designers to serve on every product team alongside technical engineers and developers and product managers. IBM’s design transformation is told... View Details
Keywords: Business Ventures; Business Divisions; Business Units; Business Organization; Change; Change Management; Transformation; Competency and Skills; Talent and Talent Management; Design; Human Resources; Recruitment; Selection and Staffing; Innovation and Invention; Collaborative Innovation and Invention; Innovation and Management; Innovation Strategy; Jobs and Positions; Job Design and Levels; Leading Change; Management; Business or Company Management; Goals and Objectives; Management Practices and Processes; Operations; Product; Product Design; Product Development; Organizations; Business Processes; Organizational Change and Adaptation; Organizational Design; Organizational Structure; Strategy; Adaptation; Adoption; Technological Innovation; Information Infrastructure; Information Technology; Information Technology Industry; Information Technology Industry; United States
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  • 31 Mar 2022
  • Op-Ed

Navigating the ‘Bermuda Triangle’ in Professional Services

easy. Small firms operate informally. Continuing an informal approach to management strains performance as a firm grows. Costs begin to increase and errors in operations and service delivery begin to cumulate. Formal systems and View Details
Keywords: by Ashish Nanda
  • Web

Generative AI - Alumni

AI tools like ChatGPT can help. To start, you’ll need a well-organized draft resume (HBS format works well) and a job description. When given information about your background and the role, GPT can generate text options that highlight... View Details
  • Web

HBR Classics - Alumni

visit our help page .) For free online access to the most recent issues of the Harvard Business Review, register with your HBS email address by following the procedures outlined here . For information on subscription discounts for HBS... View Details
  • May 2024
  • Supplement

HubSpot and Motion AI (B): Generative AI Opportunities

By: Jill Avery
The technologies driving artificial intelligence (AI) had progressed significantly since HubSpot’s acquisition of Motion AI in 2017. Generative AI was the newest major development. Software-as-a-service (SaaS) companies such as HubSpot were analyzing how generative AI... View Details
Keywords: Artificial Intelligence; CRM; Chatbots; Sales Management; Generative Ai; SaaS; Marketing; Sales; AI and Machine Learning; Customer Relationship Management; Applications and Software; Technological Innovation; Competitive Advantage; Technology Industry; United States
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  • Web

Advisory Board - Entrepreneurship

informing and connecting the buyers, users and sellers of technology. One of CNET Networks' first employees and senior executives, with past responsibilities including COO, CFO and Vice Chairman, Bonnie assumed his current role in 2000.... View Details
  • 26 Aug 2024
  • Blog Post

HBS Lingo 101

nonprofits, and government organizations—complete with the constraints and incomplete information found in real business issues—and places the student in the role of the decision maker. Students will read 500 cases during their two years... View Details
  • 27 Apr 2016
  • Research & Ideas

How the FBI Reinvented Itself After 9/11

organizational units, one for law enforcement and one for domestic intelligence, seeking what scholars call “structural ambidexterity.” Two, the FBI could have pursued “contextual ambidexterity” wherein senior management establishes simultaneous structures and View Details
Keywords: by Carmen Nobel
  • Web

Business Fundamentals Course - CORe | HBS Online

Financial Accounting with a final exam. 10-17 weeks 8-15 hours per week 3 Courses plus exam Self-Paced with regular deadlines This course earns you a Credential of Readiness from HBS Online. What you earn . Overview Syllabus Enrollment Stories FAQs Apply Now Key... View Details
  • 27 Mar 2007
  • First Look

First Look: March 27, 2007

with Abernathy, Rebecca Henderson and Carliss Baldwin, Clark placed product and process designs at the center of his explanation of how innovation determines the structure and evolution of industries. Download the paper:... View Details
Keywords: Martha Lagace
  • 22 Feb 2024
  • News

Combat-Tested Cancer Coaching

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. When Kathy Giusti (MBA 1985) was diagnosed with multiple myeloma in 1996, she was overwhelmed. It was the pre-Internet era, with limited available information, but... View Details
  • 08 Oct 2020
  • Research & Ideas

Keep Your Weary Workers Engaged and Motivated

defensive drives. The implicit, almost unconscious ways we get information and reassure each other are lost when people go remote. Colleagues are not going to overhear useful conversations while getting coffee. Because of this, functions... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • Web

Academics - Health Care

interests in organizations that provide health care (e.g., hospitals, medical groups, retail clinics) or in firms that partner with, supply, consult to, or invest in such organizations (e.g., payers, biopharmaceutical and device companies, health View Details
  • 13 May 2024
  • Research & Ideas

Picture This: Why Online Image Searches Drive Purchases

sellers can start actually expanding their product assortment to include some of them.” Branching off for better choice Farronato likens the refining process to starting off at a tree’s trunk. Guided search using visuals and more specific... View Details
Keywords: by Rachel Layne; Information Technology; Information Technology; Information Technology; Information Technology
  • 2024
  • Article

Neyman Meets Causal Machine Learning: Experimental Evaluation of Individualized Treatment Rules

By: Michael Lingzhi Li and Kosuke Imai
A century ago, Neyman showed how to evaluate the efficacy of treatment using a randomized experiment under a minimal set of assumptions. This classical repeated sampling framework serves as a basis of routine experimental analyses conducted by today’s scientists across... View Details
Keywords: AI and Machine Learning; Research
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  • 10 Jan 2023
  • Op-Ed

Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage

journaling where they write their responses to the prompts below and then we discuss them together. Whether or not you have a coach with whom to process your answers to these prompts, you should find journaling your responses to be a... View Details
Keywords: by Julia Austin
  • Web

Health Care - Faculty & Research

focuses on how management principles and best practices from other industries can be applied; how the process of innovation can be improved; how principles of strategy and consumer choice can be utilized; how View Details
  • Web

Online Finance & Accounting Courses | HBS Online

discount, you'll receive 30% off your second and third courses for a total savings of $1,110 . Here are two learning pathways we recommend based on your career goals and stage. Analytical Toolkit: For professionals looking to strengthen their financial acumen and use... View Details
  • 24 Feb 2009
  • First Look

First Look: February 24, 2009

would have far reaching consequences. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=209060   PublicationsInstructor's Manual to Accompany Corporate Information Strategy and Management: Text and Cases.... View Details
Keywords: Martha Lagace
  • 13 Aug 2012
  • Research & Ideas

When Good Incentives Lead to Bad Decisions

identification documentation, let alone a credit score. Loan officers often end up relying on qualitative information and intuition, all the while knowing that these loans may be vital to the nation's economy. "Small businesses in... View Details
Keywords: by Carmen Nobel; Banking