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- All HBS Web
(3,367)
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- 14 Jun 2004
- Research & Ideas
The Big Money for Big Projects
road improvement project built through the heart of the city. Ann Cullen: The Big Dig in Boston is coming to completion. In terms of project financing, what are your thoughts on this project? Was there a better way to finance the project... View Details
- 21 Oct 2014
- First Look
First Look: October 21
compensation and incentives, performance reviews, and measuring sales effectiveness. Part 4 examines broader organizational requirements for effective selling and strategy implementation: developing sales managers who can manage and View Details
Keywords: Sean Silverthorne
- 05 Jun 2013
- What Do You Think?
Do We Need to Extend ‘No Surprises Management?’
In it, I compared data collected from the offices of a large marketing services firm to which I had been given unusual access. Here are some data from employee engagement studies, human resource reports, and financial statements that the... View Details
Keywords: by James Heskett
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
Aldo Sesia, a research associate at HBS, discuss how loyalty schemes evolved, what they look like today, why so many retailers aren't using them effectively, and how they can be improved to win customer business in an uncertain... View Details
- 17 Sep 2001
- Research & Ideas
Is There Help for the Big Ticket Buyer?
important buying episodes. JCR has had a significant effect on the teaching and research directions of marketing departments and on the marketing strategies of major consumer product firms. My vision of consumer research is that it should be equally influential in... View Details
Keywords: by Max H. Bazerman
- 01 Apr 2014
- First Look
First Look: April 1
and directed care as needed. The model aimed to improve care quality by enabling early interventions and reducing adverse events and to cut costs by allowing clinicians to care for a larger number of patients. Building on this and other... View Details
Keywords: Sean Silverthorne
- 17 Apr 2013
- Research Event
Conference Challenges Gender Conventions
that wanted to improve promotion rates of women but then resisted, looking beyond gender as an explanation for women's underrepresentation at the top. Part of the difficulty, according to Ely and Padavic, is that while work/family issues... View Details
Keywords: by Maggie Starvish
- 11 Sep 2007
- First Look
First Look: September 11, 2007
(A) Harvard Business School Case 407-106 Marie Trellu-Kane is trying to decide how Unis-Cite should respond to French President Jacques Chirac's announcement in 2005 of a new national voluntary civil service program. Since 1994,... View Details
Keywords: Martha Lagace
- 14 Jan 2014
- First Look
First Look: January 14
hit-or-miss at most firms. Tackling the problem systematically, of course, will improve the odds of success. Traditional ways of framing this search examine competencies, customer needs, and shifts in the landscape. This article proposes... View Details
Keywords: Sean Silverthorne
- 27 Jan 2009
- First Look
First Look: January 27, 2009
b01/en/common/item_detail.jhtml?id=909033 Clutch Group: Should Abhi Shah Grab This Opportunity? Harvard Business School Case 809-065 Abhi Shah ('06), co-founding CEO of Clutch Group in the U.S. and Bangalore, must decide whether to risk a law suit by recruiting an... View Details
Keywords: Martha Lagace
- 05 Mar 2013
- First Look
First Look: March 5
Essentials: Building a Global Service Business with Local Operations Applegate, Lynda M., William R. Kerr, and David LaneHarvard Business School Case 811-078 Chris Exline founded Home Essentials, a furniture... View Details
Keywords: Sean Silverthorne
- 04 Oct 2011
- First Look
First Look: October 4
knowing "who we are" might depend in part on repeatedly remembering to forget "who we were not." The Enabling Role of Social Position in Diverging from the Institutional Status Quo: Evidence from the U.K. National Health View Details
Keywords: Sean Silverthorne
- 04 Mar 2009
- Op-Ed
Credit is Not the Bogey
credit card) gulled them into ever-ascending loans. They are perpetrators in that they rang up expenses (mortgages, gizmos, travel, and frivolities) with abandon-fueling the overall indebtedness. Already this paradigm is influencing behavior. Today View Details
- 26 Apr 2011
- First Look
First Look: April 26
unchanged. We find that CLV availability resulted in a significant shift in attention towards the more profitable client segments (the weight of the top segment in the portfolio of customers increases from 26% to 34%), but we do not find evidence of View Details
Keywords: Sean Silverthorne
- 15 Apr 2008
- First Look
First Look: April 15, 2008
resource allocation within the group. In this way, the results are consistent with models where firm interlocks facilitate coordination across firms and are also consistent with models where relationships affect capital allocation. Front-line Staff Perspectives on... View Details
Keywords: Martha Lagace
- 12 Jun 2006
- Research & Ideas
The Promise of Channel Stewardship
the chain best positioned to create a process that benefits all. In this excerpt, Rangan discusses the promise of channel stewardship. (Look for an HBS Working Knowledge interview with Rangan next month.)Senior managers of most of the companies involved in moving goods... View Details
- 03 Jul 2018
- What Do You Think?
Should CEO Satya Nadella Cancel Microsoft’s Contract with ICE?
“I would caution Nadella to remember he has a duty to Microsoft shareholders. If at an annual meeting it was decided that a majority of shareholders supported the concept of not providing product and services to a government agency, I... View Details
- 13 Oct 2015
- Research & Ideas
Does Business Get Done the Same Way in Emerging and Developed Countries?
government relations is part of the inner circle. You can look at Turkcell and see it as a typical emerging-market story. Government intervention is everywhere. Regulators even set prices, service by service. The competition is tightly... View Details
Keywords: by Sean Silverthorne
- 01 Apr 2019
- What Do You Think?
Does Our Bias Against Federal Deficits Need Rethinking?
accompanied by lower inflation and interest rates—that justify deficit spending to produce both economic growth and social programs designed to improve our quality of life and reduce social inequality” (JohnfrmClevelnd). Or, it prompts... View Details
Keywords: by James Heskett
- 30 Aug 2011
- First Look
First Look: August 30
nutrition, health, and wellness (NHW) company in the world. Over the next 13 years, the NHW strategy guided strategic decisions and choices at Nestlé including merger and acquisition choices, strategies for improving products, and... View Details
Keywords: Sean Silverthorne