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  • December 1980 (Revised February 1998)
  • Case

McDonald's Corp. (Condensed)

By: W. Earl Sasser and David C. Rikert
Describes the operating system of McDonald's, the world's most successful fast food chain. The case does not have a decision focus; it is designed for use with Burger King Corp. Students are asked to compare the operating systems of these two fast food hamburger... View Details
Keywords: Service Operations; Competition; Food and Beverage Industry
Related
  • Article

Marketing Principles and the Future of Preventive Health Care

By: John A. Quelch
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  • 1979
  • Chapter

Preventive Health Care and Consumer Behavior: Towards a Broader Perspective

By: J. Quelch and S. Ash
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  • April 1978 (Revised May 1993)
  • Teaching Note

Child Care Task Force, Teaching Note

By: Regina E. Herzlinger
Keywords: Welfare; Health Industry
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  • January 1978
  • Case

Zero-Base Budgeting in the Public Health Service

By: Regina E. Herzlinger
Keywords: Health Care and Treatment; Budgets and Budgeting
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  • Article

Physician-Induced Demand for Medical Care

By: Jerry R. Green
This paper addresses the theoretical models designed to ascertain the existence of a variable level of physicians' activity in shifting the demand of their patients. Two basic approaches are followed: equilibrium models of the demand for health care, and disequilibrium... View Details
Keywords: Physicians; Economic Equilibrium; Monopolistic Competition; Economic Competition; Medical Care
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  • 1977
  • Chapter

Cost Benefit Analysis of Surgery: Some Additional Caveats and Interpretation

By: Jerry R. Green
Keywords: Cost vs Benefits; Health Care and Treatment; Health Industry
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  • September 1976 (Revised October 1991)
  • Case

Salem Hospital

By: Regina E. Herzlinger
Keywords: Health Care and Treatment; Health Industry
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  • March 1976
  • Teaching Note

King Community Hospital, Teaching Note

By: Regina E. Herzlinger
Keywords: Health Care and Treatment; Health Industry
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  • October 1975 (Revised May 1993)
  • Teaching Note

New Hampshire-Vermont Hospitalization Service, Teaching Note

By: Regina E. Herzlinger
Keywords: Health Care and Treatment; Health Industry
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  • August 1975 (Revised August 1991)
  • Case

University Hospital

By: Regina E. Herzlinger
Keywords: Health Care and Treatment; Health Industry
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  • July 1972 (Revised November 1980)
  • Case

Richardson Center for the Blind

By: Benson P. Shapiro
Keywords: Nonprofit Organizations; Health Care and Treatment; Social Enterprise; Health Industry
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  • Research Summary

AIDS in Africa: Life, Death and Property Rights

By: Debora L. Spar
In the final years of the twentieth century, the world was hit by a plague of epidemic proportions--the plague of AIDS, a life-threatening disease that remained stubbornly immune to any cure or vaccine. In the developed nations of the West, AIDS was slowly brought... View Details
  • Research Summary

Behavioral Hazard and Public Policy

By: Joshua R. Schwartzstein

It is well recognized that people overuse low-value medical care due to moral hazard—because copays are lower than costs. Now Professor Schwartzstein has introduced the concept of “behavioral hazard” to explain the opposite: people underuse high-value care because... View Details

  • Teaching Interest

Business Opportunties in Climate Adaptation

By: John D. Macomber

This is a Short Intensive Program or SIP at Harvard Business School.  It’s an optional student offering prior to the formal start of the Spring semester the following week.  SIPs tend to cover new material on current topics, to be less formal than the HBS Case Study... View Details

Keywords: Resilience; Climate Risk; Climate Impact; Fire Protection; Insurance Risk Exposure; Hedge Fund; Public Health; Public Health Measures; Climate Change; Adaptation; Infrastructure; Real Estate Industry; Transportation Industry; Insurance Industry; United States; Africa; Latin America
  • Research Summary

Consumer-Driven Health Care

By: Regina E. Herzlinger
Since 1999, Professor Herzlinger's work in this area has provided the major impetus for the transformation of the health care sector: first in new consumer-driven insurance products sold by established insurers such as Aetna, United and CIGNA, as well as... View Details
  • Research Summary

Consumerism and the Distributed Delivery of Health Care

By: Robert S. Huckman
This stream of Professor Huckman's work examines the growing tendency for health care to be delivered in a more distributed manner. Examples of this phenomenon include health IT, teleradiology, medical travel, remote monitoring of chronic medical conditions, and retail... View Details
  • Research Summary

Cost Management and Management Control Systems in Hospitals

By: V.G. Narayanan

 Hospitals tend not to have very good cost accounting and control systems. More broadly,  there is enormous opportunity for managing costs and aligning incentives in the health care industry. I am studying how cost accounting methods can be used to... View Details

  • Research Summary

Cost Management Systems

By: Robert S. Kaplan
Robert S. Kaplan continues to explore the design and use of activity-based cost management systems for manufacturing and service companies. His most recent work, done collaboratively with Professor Michael E. Porter, applies time-driven activity-based costing (TDABC)... View Details
  • Research Summary

Current Research

By: Leslie K. John

Professor John is a behavioral scientist who uses both laboratory and field experiments to investigate questions that are at the intersection of marketing, organizational behavior, and public policy.

Professor John’s work has been published in leading... View Details

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