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  • 24 Feb 2009
  • First Look

First Look: February 24, 2009

card networks, the decline of checks, the rise of stored value cards, and the growth of new payment methods such as PayPal, Bill Me Later, and decoupled debit. This case presents the structure of these payment methods, focusing on... View Details
Keywords: Martha Lagace
  • Web

Courses by Faculty - Course Catalog

Development Organizational Behavior Spring 2025 Q3Q4 3.0 Benjamin Esty Strategies for Value Creation (SVC) Finance, Strategy Spring 2025 Q3Q4 3.0 ^ back to top F Course Title Area Term Quarter Credits Kris Ferreira Supply View Details
  • 29 Aug 2016
  • Blog Post

First Year at HBS: A Foundation for Business

operationally difficulty of offering an expanded menu for the entire day. How will this affect the ability for McDonald's to serve customers quickly and efficiently? Does this require a change in the tasks and responsibilities of the cooking staff? Does this change... View Details
  • 19 May 2015
  • First Look

First Look: May 19

virtual currency including electronic payments. Since its inception in 2009 by an anonymous group of developers, Bitcoin has served tens of millions of transactions with total dollar value in the billions. Users have been drawn to Bitcoin... View Details
Keywords: Sean Silverthorne
  • August 2023 (Revised January 2024)
  • Supplement

Arla Foods: Data-Driven Decarbonization (B)

By: Michael Parzen, Michael W. Toffel, Susan Pinckney and Amram Migdal
The case describes Arla’s history, in particular its climate change mitigation efforts, and how it implemented a price incentive system to motivate individual farms to implement scope 1 greenhouse gas emissions mitigation measures and receive a higher milk price. The... View Details
Keywords: Dairy Industry; Earnings Management; Environmental Accounting; Animal-Based Agribusiness; Mergers and Acquisitions; Decisions; Voting; Climate Change; Environmental Regulation; Environmental Sustainability; Green Technology; Pollution; Moral Sensibility; Values and Beliefs; Financial Strategy; Price; Profit; Revenue; Food; Geopolitical Units; Cross-Cultural and Cross-Border Issues; Global Strategy; Cooperative Ownership; Performance Efficiency; Performance Evaluation; Problems and Challenges; Natural Environment; Science-Based Business; Business Strategy; Commercial Banking; Cooperation; Corporate Strategy; Motivation and Incentives; Food and Beverage Industry; Food and Beverage Industry; Europe; United Kingdom; European Union; Denmark; Sweden; Luxembourg; Belgium
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  • 06 Dec 2021
  • News

Rescue & Recovery

that I won’t be able to lead if we’re not transparent.” “As leaders in purpose-driven organizations, we have to remember that it’s not always driven by a hard business decision or legal decision; we have to look at our values and find the... View Details
Keywords: Jen McFarland Flint; photographed by Stephen Voss; Social Assistance; Health, Social Assistance
  • 10 Jan 2005
  • Research & Ideas

The Knowledge Coach

helpful to the total novice. In our entrepreneurship study, we observed extensive chains of knowledge transfer in which a coach's protégé quickly became a coach to someone less knowledgeable than himself, who then coached a budding... View Details
Keywords: by Dorothy Leonard & Walter Swap
  • 28 Aug 2012
  • First Look

First Look: August 28

and the environment while still creating value for their shareholders. How to Become a Sustainable Company Authors: Robert G. Eccles, Kathleen Miller Perkins, and George Serafeim Publication: MIT Sloan Management Review 53, no. 4 (2012)... View Details
Keywords: Sean Silverthorne
  • February 5, 2009
  • Comment

In Praise of Marketing

By: John A. Quelch
Many dismiss marketing as manipulative, deceptive, and intrusive. Marketing, they argue, focuses too much of our attention on material consumption. More recently, Benjamin Barber, in his 2007 book Consumed, claims that marketing is "sucking up the air from every other... View Details
Keywords: Marketing; Consumer Loyalty; Local Vs. Global Branding; Multi-national Brands; Misleading and Fraudulent Advertising; Customer Value and Value Chain; Customer Satisfaction; Globalized Economies and Regions; Cross-Cultural and Cross-Border Issues; Multinational Firms and Management; Globalized Markets and Industries; Brands and Branding; Marketing Communications; Marketing Strategy; Product Positioning
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  • 28 Jul 2015
  • First Look

First Look: July 28, 2015

reviews. Third, chain restaurants-which benefit less from Yelp-are also less likely to commit review fraud. Fourth, when restaurants face increased competition, they become more likely to receive unfavorable fake reviews. Using a separate... View Details
Keywords: Carmen Nobel
  • 23 Jul 2013
  • First Look

First Look: July 23

  Publications 2013 pub Does Social Connection Turn Good Deeds into Good Feelings?: On the Value of Putting the 'Social' in Prosocial Spending By: Aknin, Lara B., Elizabeth W. Dunn, Gillian M. Sandstrom, and Michael I. Norton... View Details
Keywords: Anna Secino
  • 01 Jun 2022
  • News

Case Study: Glass Half Full

and customer acquisition. If you are building a brand, my advice is to keep Amazon while you build out your Shopify ecosystem, and then make the move. It may not be relevant in your business but buying inventory can keep the supply chain... View Details
Keywords: Jen McFarland Flint; Nonstore Retailers; Retail Trade
  • 01 Mar 2011
  • First Look

First Look: March 1

chief supply-chain management officer, chief human resources officer, and CEO. It offers a road map for ambitious managers who want to know which skills they should focus on developing in order to rise up the chain of command. Read the... View Details
Keywords: Sean Silverthorne
  • 12 Apr 2011
  • First Look

First Look: April 12

extremely limited. Theoretically, delegation of authority is expected when locally adapted choices are most important to the overall value of the firm, when local information advantages are significant, or when the cost of processing... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2012
  • News

Semper Fidelis

who served as an active-duty officer from 1959 to 1962, has credited much of his business success to values instilled by the Marine Corps and to his HBS experiences. In appreciation of these two transformative institutions in his life,... View Details
Keywords: Food Manufacturing; Food Manufacturing; Food Manufacturing; Food Manufacturing
  • 28 Aug 2007
  • First Look

First Look: August 28, 2007

rapid appearance of clones drove a high level of standardization and modularity in the industry, and value was distributed along the value chain depending on levels of... View Details
Keywords: Martha Lagace
  • Web

Past Projects | Social Enterprise | Harvard Business School

debris and production of eco-material brick and asphalt. The project was conducted through on-site research with Bogota City Department of Environment and local eco-material manufactures, as well as interviews with value View Details
  • 23 Jul 2024
  • Research & Ideas

Forgiving Medical Debt Won't Make Everyone Happier

people with health insurance often are saddled with medical debt. Policymakers have taken notice, and in an election year amid an uncertain economy, health care, debt, and economic mobility are all hot issues. A comedy show discovery Nearly two-thirds of households... View Details
Keywords: by Rachel Layne; Health
  • 02 Nov 2016
  • What Do You Think?

Are Employees Becoming Job 'Renters' Instead of 'Owners'?

“It may not be possible for every employee (to) value the company as if it were his own. The next best thing is to make the customer the focus of everyone’s work. When customer service is enculturated through policies and programs,... View Details
Keywords: by James Heskett
  • 03 Oct 2005
  • What Do You Think?

What’s the Future of Globally Organized Labor?

competency and its ability to move up the value chain that will allow it to share the positive gains. If labor tries the old tactic of strikes, management will just outsource the staff from somewhere else... View Details
Keywords: by James Heskett