Publications

23 Jul 2012
Research & Ideas

The Power of Conversational Leadership

technology." The book provides a quick overview of the social technology that helps global corporate communication mimic personal conversation: internal blogs (in which leaders share their thoughts and employees have a chance to comment), wikis (which enable View Details

Keywords: by Carmen Nobel

24 Jan 2011
HBS Case

Terror at the Taj

world's collective conscience. “Not even the senior managers could explain the behavior of these employees.” A new multimedia case by HBS professor Rohit Deshpandé offers a flip side to the nightmarish scenes that unfolded in real time on television screens around the... View Details

Keywords: by Julia Hanna; Accommodations

Web

Strategy for Health Care Delivery - Institute For Strategy And Competitiveness

overseeing care delivery, and financial executives who direct cost management Senior executives or strategists from large organizations that provide health care to employees or customers, collaborate with health care institutions, or... View Details

17 Jun 2015
Lessons from the Classroom

Excellence Comes From Saying No

capital firm Polaris Partners, and former executive at Pfizer, Schulman has worked in some 90 countries around the world. "The key to creating collaborative teams within diverse environments, is to find strategies that increase the... View Details

Keywords: by Michael Blanding

12 Mar 2021
News

My Favorite Case

important, as I was not yet in a major leadership position. I now have to manage a team of creatives and business professionals, and often their motivations and goals are misaligned. How to balance out their weightings in the company, and encourage them to View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

August 2014
Case

Netflix: Designing the Netflix Prize (A)

By: Karim R. Lakhani, Wesley M. Cohen, Kynon Ingram, Tushar Kothalkar, Maxim Kuzemchenko, Santosh Malik, Cynthia Meyn, Greta Friar and Stephanie Healy Pokrywa

In 2006, Reed Hastings, CEO of Netflix, was looking for a way to solve Netflix's customer churn problem. Netflix used Cinematch, its proprietary movie recommendation software, to promote individually determined best-fit movies to customers. Hastings determined that a... View Details

Keywords: Crowdsourcing; Prizes; Digitization; Algorithms; Recommendation Software; Disruption; Transformation; Collaborative Innovation and Invention; Technological Innovation; Knowledge Sharing; Applications and Software; Motion Pictures and Video Industry; Entertainment and Recreation Industry; Technology Industry; United States

01 Sep 2023
News

The Exchange: Where Ethics Meet Economics

Max Bazerman and Mike Luca (Image by John Ritter) What makes people behave the way they do—and to what degree are design choices influencing that? Associate Professor Mike Luca studies the design of online platforms, while Professor Max Bazerman’s work focuses on... View Details

Keywords: Jen McFarland Flint; Data Processing, Hosting, and Related Services; Information

01 Dec 2019
News

Developing Leaders Who Bridge Business and Engineering

catalyze collaboration between HBS and SEAS as Harvard’s Allston campus evolves into an epicenter of research and innovation. A Focus on Education Education has been at the heart of Nunnelly’s and Dupré’s philanthropic efforts and... View Details

Web

Balancing Work & Life - Alumni

need to make the obligations you have. Can you work from home, at least part of the week? Is there wiggle-room in work hours and scheduling? Can you trade travel for time off? Schedule collaboratively Make it a practice to meet once a... View Details

Web

K–12 Education | Social Enterprise | Harvard Business School

In 2003, HBS launched an MBA elective course focused on entrepreneurship in education reform and cofounded the Public Education Leadership Project (PELP) in collaboration with the Harvard Graduate School of Education. This multiyear... View Details

Web

Frequently Asked Questions | HBS Online

addition, we encourage you to collaborate with your peers to find answers to any questions you may have. We appreciate your understanding that HBS Online faculty and guest experts featured in our courses are not available to communicate... View Details

June 2008
Case

Threadless: The Business of Community

By: Karim R. Lakhani and Zahra Kanji

Threadless.com, the online, Chicago-based t-shirt company, was not your typical fashion apparel company. The company, run by Jake Nickell, Jacob DeHart, and Jeffrey Kalmikoff, turned the fashion business on its head by enabling anyone to submit designs for t-shirts and... View Details

Keywords: Business Model; Business Startups; Innovation and Invention; Product Design; Partners and Partnerships; Social and Collaborative Networks; Apparel and Accessories Industry

January 2021 (Revised October 2021)
Case

eToro: Building the World's Largest Social Trading Network

By: Elie Ofek and Danielle Golan

Social trading platform eToro was preparing for the launch of its expanded offering in the U.S. The company faced critical decisions regarding product-market fit, go-to-market strategy, positioning and monetization. Moreover, it faced the challenge of how best to make... View Details

Keywords: Social Trading Platform; Investment; Social and Collaborative Networks; Marketing Strategy; Expansion; Digital Platforms

Web

Forum - U.S. Competitiveness

Edwards . Started 04 Feb 2014 America's Prosperity Depends on Outwitting Our Broken Political System Forum started by Sol Erdman and Lawrence Susskind Nearly every member of Congress has blocked steps that would help their constituents prosper. The answer? Sol Erdman... View Details

2023
Working Paper

Coordinated R&D Programs and the Creation of New Industries

By: Daniel P. Gross and Maria P. Roche

Complex systems technologies—including “deep tech”—are prone to numerous frictions that stymie commercial development. Yet technologies with these features underpin some of the most valuable industries of the past century. We examine how large, mission-oriented... View Details

Keywords: Research and Development; Policy; Business and Government Relations; Technological Innovation; Collaborative Innovation and Invention

SSRN

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26 Nov 2001
Research & Ideas

How Toyota Turns Workers Into Problem Solvers

that affect groups of people engaged in collaborative product design affect groups of people engaged in the collaborative production and delivery of goods and services. As with complex technical systems,... View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

Web

Driving Impact in Emerging Markets with HBS Alum Nneka Chime (MBA 2015) - Recruiting

HBS alumni and collaborating with stakeholders as she attracts capital and grows a highly effective team. In her role as Partner and as a manager, Nneka now combines her love for solving challenging problems with the interpersonal skills... View Details

April 2011 (Revised May 2011)
Case

EMC2: Delivering Customer Centricity

By: Thomas Steenburgh and Jill Avery

This case introduces the concept of customer centricity and traces its development at EMC, the world's leading data storage hardware and information management software company. EMC's customers had historically relied on EMC salespeople to guide them through the... View Details

Keywords: Business Model; Interpersonal Communication; Customer Relationship Management; Knowledge Acquisition; Marketing Strategy; Organizational Change and Adaptation; Salesforce Management; Social and Collaborative Networks; Internet; Information Technology Industry