Publications

Find at Harvard

01 Feb 1999
News

Q&A: Camille Tang Yeh of the Asia-Pacific Research Office

include whether high-performance Asian companies can provide a business model for success in the region, the role of accounting infrastructure in transitional economies, restructuring diversified businesses in emerging markets, and... View Details

Keywords: Educational Support Services; Educational Services

June 1994 (Revised October 2001)
Supplement

Mrs. Fields, Inc. 1993

By: Lynda M. Applegate and Keri O. Pearlson

A compilation of press remarks that detail the changes in control and management initiated by the company. View Details

Keywords: Organizational Change and Adaptation; Management Systems; Food and Beverage Industry

15 Jun 2018
News

Skydeck Live: The Science of a Meaningful Life

those thousands of pieces, they start moving through the plane's wing and through the plane itself like shrapnel from a bomb. And they start cutting through hydraulics lines and fuel lines. Ultimately, it knocked out, in just under 30... View Details

Research Summary

Overview

Incentive scheme design, performance measurement, empowerment of digitalization, management control View Details

Dennis Campbell

Dennis W. Campbell is currently the Dwight P. Robinson Jr. Professor of Business Administration at Harvard Business School. His research and teaching activities focus broadly on how management control systems can be designed to balance short-term strategy execution... View Details

Keywords: financial services; service industry; hotels ＆ motels; consumer products; restaurant; manufacturing; professional services

14 Dec 2015
Research & Ideas

Deflategate and the Sustained Success of the New England Patriots

discussions that we’ve had” The case study, written by HBS’s Marco Iansiti, the David Sarnoff Professor of Business Administration and head of the Technology and Operations View Details

Keywords: by Roberta Holland; Sports

Web

Research Links - The Art of American Advertising

Home Site map Map / Directions Search: General Information HBS Home About Annual Report Campus Commencement Dean Nohria Employment Fifty Years of Women Give News New Construction Academic Programs Doctoral Programs Executive Education MBA... View Details

June 1997 (Revised February 2000)
Case

Walker and Company: Profit Plan Decisions

By: Robert L. Simons and Ramsey Walker

Ramsey Walker, a second-year MBA student, must decide how to control a family business as an absentee owner. After providing background details on the publishing industry, the case requires the reader to: 1) make a product segmentation decision; 2) prepare a profit... View Details

Keywords: Organizational Structure; Family and Family Relationships; Market Design; Management Systems; Planning; Profit; Performance Evaluation; Segmentation; Corporate Strategy; Investment Return; Publishing Industry

28 Jun 2017
Research & Ideas

Minimum Wage Hikes Drive (Lousy) Restaurants Out of Business

Minimum wage hikes can drive poor-quality restaurants out of business. (Source: AndresCalle) A hike in the minimum wage can push restaurants out of business—but mainly the less desirable establishments... View Details

Keywords: by Dina Gerdeman; Food & Beverage

February 2014 (Revised May 2014)
Background Note

Flying High, Landing Low: Strengths and Challenges for U.S. Air Transportation

By: Rosabeth Moss Kanter, Aditi Jain and Ai-Ling Jamila Malone

The U.S. air transportation system flies high on some indicators, mostly involving capacity to take to the air, but lands low on others, mostly involving ground facilities and processes. This note provides an overview of the history and current state of air... View Details

07 Sep 2016
What Do You Think?

How Can the Threat of Networks Be Reduced?

their control for leadership effectiveness. He suggested that tribal leadership, described in a book by the same name, is “a perfect fit for the fast moving networks of the Seventh Sense.” It describes... View Details

Keywords: by James Heskett

February 2010 (Revised May 2010)
Case

Jet Propulsion Laboratory

By: Robert S. Kaplan and Anette Mikes

The case, in a non-profit project-oriented setting, introduces fundamental risk management principles and processes that are easily applicable to private sector settings. Gentry Lee, senior systems engineer and de-facto chief risk officer, is applying a new... View Details

Keywords: Budgets and Budgeting; Governance; Leadership; Management Practices and Processes; Management Systems; Risk Management; Projects; Aerospace Industry; United States

01 Feb 2000
News

HBS Alumni Association Board of Directors: President's Report

The start of a new century is certainly a momentous time. When I think about the last century and what it has meant to HBS, I am struck by how much the School has grown in stature and scale. Our alumni play a pivotal role in reinforcing... View Details

Keywords: Edmund A. Hajim (MBA '64)

May 2008
Article

Coerced Confessions: Self-Policing in the Shadow of the Regulator

By: Jodi L. Short and Michael W. Toffel

As part of a recent trend toward more cooperative relations between regulators and industry, novel government programs are encouraging firms to monitor their own regulatory compliance and voluntarily report their own violations. In this study, we examine how regulatory... View Details

Keywords: Governance Compliance; Law Enforcement; Corporate Disclosure; Governing Rules, Regulations, and Reforms; Environmental Sustainability; Programs; Power and Influence; Organizations; Decisions; Business and Government Relations; United States

Find at Harvard

Read Now

March 1989 (Revised March 1999)
Case

Metabo GmbH & Co. KG

By: Robert S. Kaplan

A privately owned German power tool company was dissatisfied with its existing cost system. The system could not produce timely accurate reports on cost center operations, and newly purchased automated machines were attracting large overhead costs. A new, highly... View Details

Keywords: Activity Based Costing and Management; Cost; Budgets and Budgeting; Capital Budgeting; Cost Management; Reports; Private Ownership; Business or Company Management; Consumer Products Industry; Germany

July 2005 (Revised September 2016)
Case

24 Hour Fitness (A): The Rise, 1983–2004

By: John R. Wells, Elizabeth A. Raabe and Gabriel Ellsworth

In October 2004, Mark S. Mastrov, CEO of 24 Hour Fitness, reflected on how far his company had come in just over 20 years. From humble beginnings in 1983 in San Leandro, California, 24 Hour Fitness had grown to become the largest privately-owned health-club chain in... View Details

Keywords: 24 Hour Fitness; Mark Mastrov; Health Clubs; Fitness; Gyms; Chain; Weight Loss; Exercise; Personal Training; Retention; Sales Force Compensation; Incentive Systems; Buildings and Facilities; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Private Equity; Revenue; Geographic Scope; Multinational Firms and Management; Nutrition; Business History; Employees; Recruitment; Selection and Staffing; Human Capital; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Marketing; Operations; Service Operations; Private Ownership; Problems and Challenges; Sales; Salesforce Management; Sports; Strategy; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Segmentation; Information Technology; Internet; Technology Platform; Web; Web Sites; Capital Structure; Performance; Organizational Structure; Organizational Culture; Health Industry; United States; California; San Francisco