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  • 05 May 2011
  • News

Breaking Ground in Manufacturing

Keywords: Retail Trade; Retail Trade; Retail Trade; Retail Trade; Retail Trade
  • 02 Aug 2016
  • First Look

August 2, 2016

instead for consumer attention. We model and characterize how households allocate their scarce attention in arguably the largest market for attention: the Internet. Our characterization of household attention allocation operates along... View Details
Keywords: Sean Silverthorne
  • March 2015
  • Teaching Note

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman
Email mking@hbs.edu for a courtesy copy.

This Teaching Note explains the theory of the case and teaching plan for the case: CVS Health: Promoting Drug Adherence (515010). The case finds Helena Foulkes, Executive... View Details
Keywords: Medication Adherence; Affordable Care Act (ACA); Marketing Strategy; Communication Strategy; Customer Value and Value Chain; Decisions; Health Care and Treatment; Goals and Objectives; Resource Allocation; Marketing Communications; Consumer Behavior; Measurement and Metrics; Service Delivery; Behavior; Motivation and Incentives; Social Issues; Information Technology; Value Creation; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; United States
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  • 19 Jan 2011
  • First Look

First Look: Jan. 18

companies, and a longtime scholar of corporate governance—identifies three chronic deficiencies of boards: They tend to be too large to operate effectively. Members often lack sufficient expertise in the relevant industry. And few devote... View Details
Keywords: Sean Silverthorne
  • 01 Mar 2010
  • News

Money Matters

funds, and insurance companies — in two key ways. Rather than open a high-cost retail branch network and wait for customers to walk in, iTrust has forged partnerships with 130 large and midsized companies across India to become a... View Details
Keywords: Roger Thompson; Finance
  • 23 Aug 2004
  • Research & Ideas

Strategy for Small Fish

compromise the health of the entire ecosystem. Loose coupling: Embrace mobility and flexibility. The heart of operating strategy for a niche player is to leverage the broad-based efficiencies offered by connecting up with several players... View Details
Keywords: by Marco Iansiti & Roy Levien
  • May 16, 2016
  • Article

Food Safety Economics: The Cost of a Sick Customer

By: Dina Gerdeman and John A. Quelch
Chipotle Mexican Grill’s ongoing struggle to win customers back months after a contaminated food crisis highlights the challenges companies face with keeping food safe.

Chipotle has seen its shares tumble and recently reported its first-ever quarterly loss... View Details
Keywords: Food Safety; Organic Food; Supply Chain Management; Globalization Of Food Business; Mérieux NutriSciences: Marketing Food Safety Testing; Food Safety Modernization Act 2011; Plant-Based Agribusiness; Transition; Economic Systems; Food; Health; Supply and Industry; Logistics; Practice; Problems and Challenges; Quality; Safety; Business Strategy; Corporate Strategy; Customization and Personalization; Agriculture and Agribusiness Industry; Consumer Products Industry; Food and Beverage Industry; Insurance Industry; Public Administration Industry; Public Relations Industry; Retail Industry; Service Industry; Mexico; North America; United States; Canada
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  • 04 Nov 2014
  • First Look

First Look: November 4

now own over 80% of banking assets in Mexico, and we show how, using a political economy model and a series of econometric tests, this has helped to stabilize the system and reduced non-performance loans, but it has also increased the risk aversion of banks View Details
Keywords: Sean Silverthorne
  • 10 Jan 2005
  • Research & Ideas

Motivation and the Cross-Sector Alliance

philanthropy, later incorporating such ideas into their organizational vision and values. Mexico's Bimbo Group provides a clear example; this world leader in the food industry, a multinational corporation with operations in 16 countries,... View Details
Keywords: by James Austin, Ezequiel Reficco & SEKN research team
  • 01 Apr 2002
  • News

Urban Evolution - HBS Research on the Inner City

location with access to other business and transportation infrastructures; and the unmet needs of eight million households (with $100 billion in retail demand). Businesses can and do thrive in these regions that have often been... View Details
Keywords: Paul Grogan; Peter Tufano; David Crockett; Diana Barrett; Real Estate
  • 12 Jul 2021
  • News

Alumni Confront the COVID-19 Crisis

in regions that have been hard hit by the pandemic. Fifty hospitals have added tele-ICU clinical and operational capacity to address the patient surge. “We have had COVID-19–catalyzed discussions with dozens of hospitals, hospital... View Details
  • 08 Jul 2008
  • First Look

First Look: July 8, 2008

is a time-honored approach, particularly in media and entertainment. When space is limited on store shelves and in traditional distribution channels, producers tend to focus on a few likely best sellers, hoping that one or two big hits will carry the rest of their... View Details
Keywords: Martha Lagace
  • 20 Sep 2016
  • First Look

September 20, 2016

to Jewish organizational life. Inspired by 30 years of pioneering work by retail giant Leslie Wexner’s philanthropic focus on Jewish leadership, More Than Managing brings together diverse and remarkable thinkers to address challenges... View Details
Keywords: Sean Silverthorne
  • 04 Sep 2018
  • First Look

New Research and Ideas, September 4, 2018

challenge for firms based in suburban industrial parks. To stay relevant, they need to tap into urban hotbeds, but setting up operations there can be extremely expensive. In his work on global talent flows, Harvard Business School’s Kerr... View Details
Keywords: Dina Gerdeman
  • 23 Sep 2008
  • First Look

First Look: September 23, 2008

b01/en/common/item_detail.jhtml?id=609027 Kmart and ESL Investments (A) Harvard Business School Case 209-044 A major bankrupt retailer is poised to emerge from Chapter 11. Two activist hedge funds ("vulture investors") will own... View Details
Keywords: Martha Lagace
  • 12 Mar 2013
  • First Look

First Look: March 12

sellers face a fundamental strategy decision: Should they be resellers (like supermarkets), acquiring and then reselling products or services? Should they operate as multisided platforms (like eBay), connecting buyers and sellers without... View Details
Keywords: Sean Silverthorne
  • Web

Commencement 2019 Address | About

us to reach for and achieve goals we could have never imagined. Among our thousands of alumni, we have many examples of such people. Yesterday, at our Class Day, we were fortunate to honor five of them. Marla Beck inspires us by turning Bluemercury into a View Details
  • 28 Oct 2013
  • News

The Federator

Keywords: Reva; Mahindra; Retail Trade; Retail Trade; Retail Trade; Retail Trade; Retail Trade; Retail Trade; Retail Trade; Retail Trade
  • 08 Mar 2016
  • First Look

March 8, 2016

analysis of 82,235 customers exploits the varying competitive dynamics in 644 geographically isolated markets in which a nationwide retail bank conducted business over a five-year period. We find that customers defect at a higher rate... View Details
Keywords: Sean Silverthorne
  • 21 Jul 2009
  • First Look

First Look: July 21

must stabilize its operations at home, where a devalued peso, economic uncertainty, and political instability still linger from the devastating financial crisis. Purchase this case:... View Details
Keywords: Martha Lagace