Quality Management - Publications - Faculty & Research

Profile

LaToya Marc

Growing up in small towns in Georgia, Louisiana, and Texas, LaToya Marc found her passion for social justice tempered by the practical need to make a decent living. "I was raised by a single mother who stressed the importance of education as a way to a higher... View Details

Keywords: Financial Services; Nonprofit/Government/Education

01 Jun 1998
News

Katharine Graham Offers Advice on Leadership

clerking for Supreme Court Justice Felix Frankfurter. When, after World War II, Meyer left the Post to become the first president of the World Bank, he asked his daughter's husband to take over as the paper's publisher. "Neither I nor anyone else even considered that I... View Details

14 Jul 2003
Research & Ideas

Keeping Your Balance With Customers

Industrial Era, product innovation and operations management predominated. Product innovation ensured the continuous flow of new products that would sustain growth or market share or both. Operations View Details

Keywords: by Robert S. Kaplan & David P. Norton

16 Oct 2018
News

To Lead and Serve

Joseph Patrick (“Joe”) Mulloy (MBA 1987) is a retired Vice Admiral with the US Navy. In this interview, he reflects on the connections between his HBS education and his leadership and management experiences during a long military career.... View Details

01 Jun 2016
News

Feedback

This pioneering effort is now a multibillion-dollar industry. —Donn Walklet (MBA 1976) via alumni.hbs.edu Community from Cuisine Re: Doug Duda (MBA 1985) Food is love, and love drives consumer behavior. As the developed world becomes increasingly fascinated with the... View Details

Profile

Sparsh Bhargava

wastewater and emissions treatment at the silicone processing facility. "Before, they did a lot quality testing," Sparsh says. "We found that they could use a simple equation to balance inputs and outputs that would arrive... View Details

13 Jan 2009
First Look

First Look: January 13, 2009

most productive sites prefer to pay CPC, while advertisers with lower quality sites prefer to pay CPA—a result that may be viewed as counterintuitive since low quality sites cannot proudly tout their... View Details

Keywords: Martha Lagace

03 Feb 2016
What Do You Think?

How Do You Hire an 'Impostor'?

the employment of “imposters,” a term, by the way, that was regarded as objectionable by many, most respondents implicitly rejected the notion. They pointed to the desirable qualities of imposters, people who believe that their... View Details

Keywords: by James Heskett

Web

Departments | Employment

and program management support to five DBA program tracks and three Ph.D. programs. Flexibility in learning, independence in study, research with deep impact, outstanding faculty who are leaders in their fields, and the finest resources... View Details

Profile

Jeremy Andrus

chain, and selling. I worked for a while as a hotel developer for a Marriott franchisee. Before HBS, I was a management consultant at Monitor, which sharpened my perspective on business and industry strategy. I learned a huge amount at... View Details

Keywords: Entrepreneurship; Consumer Products; Entertainment / Media

01 Mar 2013
News

Opening the Door

technologies on the health-care industry. A highly rated teacher, she is also an acclaimed public speaker, board member, and policy adviser whose expertise on health-care management has influenced private- and public-sector... View Details

Keywords: Deborah Blagg; Management; Management; Management; Management; Management

06 Nov 2018
First Look

New Research and Ideas, November 6, 2018

forthcoming Management Science Patent Trolls: Evidence from Targeted Firms By: Cohen, Lauren, Umit Gurun, and Scott Duke Kominers Abstract—We provide the first large-sample evidence on the behavior and impact of nonpracticing entities... View Details

Keywords: Dina Gerdeman

01 Aug 2000
Research & Ideas

A Latin American Vision: New HBS Research Center Opens

Participant-Centered Learning, it was a program for 60 Latin American academics on case-method teaching, field-based research and case writing, especially with an eye to tailoring materials for unique management issues of Latin America.)... View Details

Keywords: by Martha Lagace

17 Dec 2001
Research & Ideas

Enterprising Women

While many characteristics that mark a successful entrepreneur are gender blind, being a woman does make a difference, and recognizing and utilizing those differences is an equally important quality to cultivate when building a new... View Details

Keywords: by Julia Hanna

11 Oct 2017
Blog Post

Designing Internship Projects for Greater Impact

managing the recruiting process, and larger institutions may lack the structures needed to accommodate the more entrepreneurial candidate. In either case, large company or small, interns and employers must work together to design an... View Details

Keywords: Entrepreneurship

18 Dec 2012
First Look

First Look: December 18

CEO, rising leader of a firm in transition, and manager of massive complexity-thanks to our incredibly networked and increasingly unpredictable world of business. What if you were in his shoes? If you're a top executive today, you... View Details

Keywords: Carmen Nobel

01 Jun 2009
News

Insights from the Post-Macho Workplace

masculinity and how such conflation disadvantages women in the workplace. On the two platforms in this study, management had implemented some innovative approaches to leadership development to reduce unsafe behaviors stereotypically... View Details

Keywords: Deborah Blagg; Colleges, Universities, and Professional Schools; Educational Services; Oil and Gas Extraction; Mining

19 Aug 2015
Research & Ideas

Codeacademy’s Delicate Work of Adding Monetization Without Crushing Mission

valuable asset. However, the company is now at a crossroads. It has grown so big and so popular that it must consider monetizing certain aspects of its business to ensure sustained quality and to continue to bolster its content offerings.... View Details

Keywords: Re: Jeffrey J. Bussgang; Technology

March 1992 (Revised April 1995)
Teaching Note

BMW: The 7-Series Project (A), Teaching Note

By: Gary P. Pisano

Teaching Note for (9-692-083). View Details

Keywords: Projects; Competency and Skills; Production; Quality; Product Development; Growth and Development Strategy; Decisions; Management Practices and Processes; Luxury; Auto Industry

Citation

Purchase

24 Apr 2012
First Look

First Look: April 24

and resource-efficient development with the use of information and communication technologies to better manage complex urban systems. Book: http://www.routledge.com/books/details/9780415893169/ Integrated Reporting Requires Integrated... View Details