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  • 20 Jan 2015
  • First Look

First Look: January 20

Review The Art of Giving and Receiving Advice By: Garvin, David A., and Joshua D. Margolis Abstract—The article looks at giving and receiving advice as an element of organizational leadership and managerial ability. It suggests that the... View Details
Keywords: Sean Silverthorne
  • 02 May 2022
  • What Do You Think?

Can the Case Method Survive Another Hundred Years?

more about the material being taught than the instructor. That’s why instructors are encouraged to prepare their own case materials. It’s a way of educating themselves as well. And a body of cases often leads to research based on... View Details
Keywords: by James Heskett; Education
  • January 2018
  • Case

Scaling Swagbucks (A)

By: Jeffrey F. Rayport and Matthew G. Preble
In early 2014, Chuck Davis (HBS '86) has joined Swagbucks as its first professional CEO to scale a successful and profitable brand promotion and consumer research business. Davis came into the job while serving as a venture partner at TCV, a growth stage VC firm,... View Details
Keywords: Loyalty Management; Scaling; Scale; Entrepreneurship; Human Resources; Employees; Employee Relationship Management; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Leading Change; Growth Management; Religion; Information Technology; Internet and the Web; Transition; Leadership; Web Services Industry; Technology Industry
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  • June 2024 (Revised September 2024)
  • Case

Major League Baseball: Changing the Rules of America's Pastime

By: Stephen A. Greyser, Mac Levin and Brent Schwarz
This case describes the efforts of Major League Baseball (MLB) to make meaningful changes in the rules affecting the ways the game is played. These changes are intended to speed the pace of the game and make it more appealing to younger fans. The principal changes... View Details
Keywords: Change Management; Age; Games, Gaming, and Gambling; Leading Change; Organizational Change and Adaptation; Demand and Consumers; Sports Industry
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  • 08 May 2007
  • First Look

First Look: May 8, 2007

firms will have a new CEO within the next four years; your company could very well be next. Senior executives know that a CEO transition means they're in for a round of firings, organizational reshuffles, and other unwelcome career... View Details
Keywords: Martha Lagace
  • Web

HBS - The year in Review

accomplishments are the Library's organizational redesign, the introduction of web-based information products, and the expansion of the contemporary archival collections. Library acquires New Collection The new John Hawkins View Details
  • 16 Apr 2020
  • Research & Ideas

Has COVID-19 Broken the Global Value Chain?

Administration at Harvard Business School and a Faculty Research Associate at the National Bureau of Economic Research. Faia is a professor at Goethe University Frankfurt and a Research Fellow at the Center... View Details
Keywords: by Sean Silverthorne
  • 17 Feb 2010
  • First Look

First Look: Feb. 17

research on anchoring and adjustment, for instance, we show that when presented with a desirable product, consumers anchor on scenarios of successful redemption and adjust insufficiently for things that could go wrong in the redemption... View Details
Keywords: Martha Lagace
  • 2009
  • Book

Reorganize for Resilience: Putting Customers at the Center of Your Organization

By: Ranjay Gulati
In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're "customer focused," but they don't deliver solutions to customers' thorniest problems. Why?... View Details
Keywords: Competency and Skills; Customer Focus and Relationships; Profit; Organizational Culture; Organizational Structure; Cooperation
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  • 24 Apr 2012
  • First Look

First Look: April 24

in external auditing, and 6) auditing management information systems.   Working PapersEmployee Selection as a Control System Author:Dennis Campbell Abstract Theories from the economics, management control, and organizational behavior... View Details
Keywords: Carmen Nobel
  • 06 Jul 2009
  • Research & Ideas

Conducting Layoffs: ’Necessary Evils’ at Work

broadening our focus to understand how people can get other essential but taxing managerial tasks accomplished. Joshua is currently working on research designed to help managers and executives handle complex ethical tasks in View Details
Keywords: by Martha Lagace
  • 24 Mar 2009
  • First Look

First Look: March 24, 2009

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=709043 One Firm One Future at Davis Langdon Harvard Business School Case 409-044 Rob Smith, senior partner of construction consultancy Davis Langdon, has just led the firm through a major View Details
Keywords: Martha Lagace
  • September–October 2020
  • Article

When It's Time to Pivot, What's Your Story?: How to Sell Stakeholders on a New Strategy

By: Rory McDonald and Robert Bremner
To succeed, a new company must rally investors, staff, customers, and the media around a good story. But often that narrative turns out to be wrong, and entrepreneurs realize they need to change direction. How that shift is communicated can have a huge impact on a... View Details
Keywords: Entrepreneurship; Business Model; Strategy; Change Management; Organizational Change and Adaptation; Communication Strategy; Business and Stakeholder Relations
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  • 01 Apr 2014
  • First Look

First Look: April 1

Rory Abstract—Prior research examines how firms compete effectively in established markets. This study investigates new markets and traces how entrepreneurial rivals in such a market search for a successful strategy. Through an in-depth,... View Details
Keywords: Sean Silverthorne
  • 05 Feb 2007
  • Research & Ideas

Business and the Global Poor

large. Of particular interest to business leaders are a number of case studies of successful BOP business models. The co-editors are all associated with HBS: V. Kasturi (Kash) Rangan and John Quelch are faculty, Gustavo Herrero is executive director of the Latin... View Details
Keywords: by Sean Silverthorne
  • Web

Sexual Harassment - Race, Gender & Equity

to HR to help improve the workplace for everyone.” AGE 38, SOUTH ASIAN, TECHNOLOGY, UNITED STATES 2 ORGANIZATIONAL FACTORS Prior research has found that a set of organizational... View Details
  • 09 Feb 2010
  • First Look

First Look: Feb. 9

characteristic of emerging markets is the lack of institutions (credit-card systems, intellectual-property adjudication, data research firms) that facilitate efficient business operations. While such "institutional voids"... View Details
Keywords: Martha Lagace
  • Web

Valerie Porciello | About

Valerie Porciello Bio Valerie Porciello is Executive Director of the Division of Research and Faculty Development at Harvard Business School and a member of the School's executive leadership team. Valerie joined Harvard Business School to... View Details
  • Article

Fighting Bias on the Front Lines

By: Alexandra C. Feldberg and Tami Kim
Most companies aim for exceptional customer service, but too few are attentive to the subtle discrimination by frontline employees that can alienate customers, lead to lawsuits, or even cause lasting brand damage by going viral.
This article presents research... View Details
Keywords: Customer Service; Customer Focus and Relationships; Service Delivery; Diversity; Prejudice and Bias; Organizational Change and Adaptation
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  • 01 Mar 2023
  • News

Toward a Life Well Lived

our actions and getting to where we want to go?” she asks. The inspiration for this line of questioning arose in 2018 when Perlow was teaching Leadership and Organizational Behavior (LEAD), which addresses the human side of enterprise. In... View Details
Keywords: Jennifer Gillespie; Educational Support Services; Educational Services