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Show Results For
- All HBS Web
(2,421)
- People (5)
- News (549)
- Research (1,608)
- Events (10)
- Multimedia (2)
- Faculty Publications (882)
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
institutions, Frei, Evenson, and Harker created a model demonstrating precise links between three main elements (or "drivers") of superior service delivery: effective people, effective internal processes, and effective information... View Details
- 06 Oct 2003
- Research & Ideas
The Growth of the Social Enterprise
Social enterprise groups are traditionally organized along one of two lines: The affiliation model favors decentralized control, while the branch model concentrates control at a central headquarters. Most... View Details
Keywords: by Carla Tishler
- 01 Jun 2018
- News
Q&A with Janet Cahill
photo by Zhou Junxiang Why does HBS ask alumni to give every year? Our economic model depends on annual giving by alumni and friends. Rather than being added to the HBS endowment, current use gifts are put to use immediately to support... View Details
- 24 Oct 2017
- First Look
First Look at New Research and Ideas, October 24, 2017
the operations literature that systematically analyze the impact of e-intermediaries are lacking. Our work fills this gap and answers practical questions regarding the responsible operations of... View Details
Keywords: Sean Silverthorne
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
institution meets and exceeds a customer's expectations in every interaction." In research focused on 11 major financial institutions, Frei, Evenson and Harker created a model demonstrating precise links among three main elements (or... View Details
- 09 Nov 2009
- Research & Ideas
Come Fly with Me: A History of Airline Leadership
higher operations costs. Employees also more routinely accepted payroll deductions to help the families of fellow workers suffering from terminal illnesses. Southwest's operational approach to the airline... View Details
- 25 Feb 2020
- News
Case Study: The Credit Bureau
—Simon Pellas (MBA 2019) I’ve spent quite a bit of time on the B2B2C model in this industry. There are many stakeholders: Brokers will only adopt tech that will change the listing price or their fee structure. A free SaaS tool with... View Details
- 27 Mar 2018
- First Look
First Look at New Research, March 27, 2018
this case: https://cb.hbsp.harvard.edu/cbmp/product/718460-PDF-ENG Harvard Business School Case 718-461 Corporate Strategy: Scope No abstract available. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/718461-PDF-ENG Harvard Business School Case 817-131 The... View Details
Keywords: Sean Silverthorne
- 08 Oct 2013
- First Look
First Look: October 8
fundamental business model has not changed in more than 100 years: very smart outsiders go into organizations for a finite period of time and recommend solutions for the most difficult problems confronting their clients. But at... View Details
Keywords: Sean Silverthorne
- June 1999 (Revised October 1999)
- Case
Eli Lilly, 1998 (B): Emerging Global Organization
By: Michael Y. Yoshino and Thomas W. Malnight
Examines major issues faced by Eli Lilly as it evaluates the appropriateness of a focused matrix organization with extensive use of cross-functional teams. View Details
Keywords: Business Model; Geography; Globalized Firms and Management; Growth and Development; Knowledge; Management Teams; Product; Organizations; Pharmaceutical Industry
Yoshino, Michael Y., and Thomas W. Malnight. "Eli Lilly, 1998 (B): Emerging Global Organization." Harvard Business School Case 399-174, June 1999. (Revised October 1999.)
- 29 Jun 2010
- First Look
First Look: June 29
contracts model of vertical integration choices into a standard perfectly-competitive international trade framework. Integration decisions are driven by a trade-off between the pecuniary benefits of coordinating production decisions and... View Details
Keywords: Martha Lagace
- 17 Jan 2012
- First Look
First Look: January 17
Abstract Trying to operate two business models at once often causes strategic failure. Yet LAN Airlines, a Chilean carrier, runs three models successfully. Casadesus-Masanell,... View Details
Keywords: Sean Silverthorne
- 15 Nov 2016
- News
Uncovering The Secrets of Mittelstand Success
HBS professors Ramon Casadesus‐Masanell, left, and Sunil Gupta, listened to a presentation about the layout of the Siemens Electronikwerk Amberg manufacturing facility during the faculty immersion in Munich. (photo by Willy C. Shih) The remarkable success of the... View Details
- Web
Kraft Precision Medicine Accelerator - Health Care
they need. Learn more: Landscape: Innovative Trials The Pharma Nonprofit Sweet Spot 4. Investment and Venture: Innovating investment models can help to minimize risk, redefine value, and align incentives. Learn more: Convening the... View Details
- 01 Sep 2008
- News
Reality to News Biz: Drop Dead
media analyst with Bernstein Research. “A high-cost business model like journalism can’t compete with ‘free.’ ” Blogospheric musing might well thrive in the interim, but only as long as it can crib from a shrinking pool of professional... View Details
- Profile
Stephanie Atiase
organizations that "foster an environment for the company to grow." For her summer internship, Stephanie joined a management consultancy focused on operating model design. After graduation, she... View Details
- 01 Dec 2014
- News
Taking Tailoring High Tech
width and lining options. But instead of measuring tapes, there’s Molly, a 3D scanner that creates a mathematical model of the shopper’s body. The more than 200,000 measurements collected in just seven seconds are translated into patterns... View Details
- 28 Oct 2014
- First Look
First Look: October 28
Designed around the course at Harvard Business School, Collis' new text takes the firm that operates across borders as a unit of analysis and the senior manager in a multinational as the typical decision maker. Illustrated with examples... View Details
Keywords: Carmen Nobel
- 06 Sep 2024
- Blog Post
Harvard Business School Announces 2024 Goldsmith Fellows
One Acre Fund, leading operations serving nearly 1 million farmers. Her most recent responsibilities included building a stronger ‘know your customer’ process and credit score model to better assess and... View Details
- 01 Sep 2006
- News
Innovative Loan Fund Yields Big Returns
Through its use of Harvard’s innovative Green Campus Loan Fund, HBS has cut energy expenditures and provided a model for conservation-minded schools around the University to follow. The loan fund provides capital for projects that reduce... View Details