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  • All HBS Web  (4,757)
    • People  (10)
    • News  (821)
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  • March 2006
  • Background Note

Influencing Customer Behavior in Service Operations

By: Frances X. Frei and Amy C. Edmondson
Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior... View Details
Keywords: Customers; Governance Controls; Consumer Behavior; Service Operations; Emotions; Motivation and Incentives; Power and Influence; Service Industry
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Frei, Frances X., and Amy C. Edmondson. "Influencing Customer Behavior in Service Operations." Harvard Business School Background Note 606-061, March 2006.
  • February 2017 (Revised May 2022)
  • Case

The De Beers Group: Exploring the Diamond Reselling Opportunity

By: Benjamin C. Esty, Daniel P. Gross and Lauren G. Pickle
In September 2014, Tom Montgomery (SVP of strategic initiatives at the De Beers Group) and his team launched a pilot program in the United States to explore the $1 billion diamond market for pre-owned (recycled) diamonds. According to Montgomery, the motivation for the... View Details
Keywords: Diamonds; Go-to-market Strategy; Secondary Market; Willingness To Pay; Pilot Program; Strategy Development; Strategy Execution; Scope; Marketing; Advertising; Branding; Customer Value; Pawn Shops; Jewelry; Supply And Demand; Corporate Strategy; Business Strategy; Vertical Integration; Advertising Campaigns; Value Creation; Retail Industry; Consumer Products Industry; Advertising Industry; Mining Industry; United States; United Kingdom; Africa; Botswana; South Africa; Namibia
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Esty, Benjamin C., Daniel P. Gross, and Lauren G. Pickle. "The De Beers Group: Exploring the Diamond Reselling Opportunity." Harvard Business School Case 717-430, February 2017. (Revised May 2022.)
  • 22 May 2012
  • Working Paper Summaries

Componential Theory of Creativity

Keywords: by Teresa M. Amabile

    Incentivizing Calculated Risk-Taking: Evidence from an Experiment with Commercial Bank Loan Officers

    This paper uses a series of experiments with commercial bank loan officers to test the effect of performance incentives on risk-assessment and lending decisions. We first show that, while high-powered incentives lead to greater screening effort and more... View Details

    • 2023
    • Article

    A Review of Commercialisation Mechanisms for Carbon Dioxide Removal

    By: Conor Hickey, Sam Fankhauser, Stephen Smith and Myles Allen
    The deployment of carbon dioxide removal (CDR) needs to be scaled up to achieve net zero emission pledges. In this paper we survey the policy mechanisms currently in place globally to incentivise CDR, together with an estimate of what different mechanisms are paying... View Details
    Keywords: Carbon Dioxide Removal; Climate Change; Markets; Cost; Policy; Environmental Regulation
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    Hickey, Conor, Sam Fankhauser, Stephen Smith, and Myles Allen. "A Review of Commercialisation Mechanisms for Carbon Dioxide Removal." Frontiers in Climate 4, no. 258 (2023).
    • June 2014 (Revised January 2017)
    • Supplement

    YAAS's Service Center (B)

    By: Brian Hall and Sara del Nido
    This case is about a compensation change at an automotive service company in the Middle East. The case allows investigation and analysis of many issues related to compensation design and human resource management, and even change management. The focus of the case is... View Details
    Keywords: Compensation; Emotions; Values; Human Resources; Labor; Negotiation; Organizations; Social Psychology; Value Creation; Motivation and Incentives; Auto Industry; Service Industry; Kuwait; Middle East
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    Hall, Brian, and Sara del Nido. "YAAS's Service Center (B)." Harvard Business School Supplement 914-050, June 2014. (Revised January 2017.)
    • 14 Nov 2006
    • First Look

    First Look: November 14, 2006

      Working PapersThe Business of Free Software: Enterprise Incentives, Investment, and Motivation in the Open Source Community Authors:Marco Iansiti and Gregory L. Richards... View Details
    Keywords: Sean Silverthorne
    • December 1999 (Revised November 2001)
    • Background Note

    Note on Private Equity Securities, A

    By: G. Felda Hardymon and Josh Lerner
    Provides an overview of the primary securities used in private equity, their structures, and the economic motivation behind their designs. View Details
    Keywords: Design; Private Equity; Debt Securities; Industry Structures; Motivation and Incentives
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    Hardymon, G. Felda, and Josh Lerner. "Note on Private Equity Securities, A." Harvard Business School Background Note 200-027, December 1999. (Revised November 2001.)
    • 27 Sep 2021
    • Blog Post

    Working to Change the Food System

    Jesse Lou (MBA 2022) reflects on his decision to come to HBS, what motivates him to make a difference in the world by using technology to build a more sustainable food system, and how he has utilized... View Details
    • January–February 2021
    • Article

    Compensation Packages That Actually Drive Performance

    By: Boris Groysberg, Sarah Abbott, Michael R. Marino and Metin Aksoy
    By aligning executives’ financial incentives with company strategy, a firm can inspire its management to deliver superior results. But it can be hard to get pay packages right. In this article four experts break down the key elements of compensation and explain how to... View Details
    Keywords: Executive Compensation; Compensation and Benefits; Motivation and Incentives; Strategy; Performance
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    Groysberg, Boris, Sarah Abbott, Michael R. Marino, and Metin Aksoy. "Compensation Packages That Actually Drive Performance." Harvard Business Review 99, no. 1 (January–February 2021): 102–111.
    • Web

    Launching leaders: HBS's new initiative fuels first-generation and low-income student success - Recruiting

    section who get it, who you don’t have to explain the reasoning to, opens up a level of comfort and support. You don’t have to justify who you are here.” Professor Alcacer shared his motivation for getting... View Details
    • Teaching Interest

    Overview

    Negotiation

    Managing, Organizing, and Motivating for Value View Details

    • 25 Jun 2007
    • Research & Ideas

    HBS Cases: Beauty Entrepreneur Madam Walker

    As the daughter of newly freed slaves on a Louisiana plantation, Sarah Breedlove's prospects at birth in 1867 foretold grinding poverty and toil. Over time, she graduated from the cotton fields to the washtub, marrying at the age of 14... View Details
    Keywords: by Martha Lagace; Beauty & Cosmetics
    • July 1989
    • Article

    Immunizing Children Against the Negative Effects of Reward

    By: B. A. Hennessey, T. M. Amabile and M. Martinage
    Two studies were conducted to examine the effect of intrinsic motivation training on children's subsequent motivational orientation and creativity in an expected reward situation. Past research has demonstrated the overjustification effect: Children who work on an... View Details
    Keywords: Creativity; Motivation and Incentives; Training; Early Childhood Education; Learning; Teaching
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    Hennessey, B. A., T. M. Amabile, and M. Martinage. "Immunizing Children Against the Negative Effects of Reward." Contemporary Educational Psychology 14, no. 3 (July 1989): 212–227.
    • 11 Oct 2021
    • Blog Post

    Crafting a Nontraditional Path to Venture Capital and Private Equity with Morgan Sheil (MBA 2021)

    chats and Zoom calls.” Sheil also was very vocal with friends, classmates, and professors about her goals, which she said kept her motivated to continue pushing in her search... View Details
    • 16 Nov 2020
    • Research & Ideas

    Transitions of Power Are Difficult. What Joe Biden and Other Incoming Leaders Need to Know.

    “comvoc”), and leave their differentiated personal selves and external group memberships behind. All it took to motivate people, it was thought, was to offer financial... View Details
    Keywords: by Sean Silverthorne
    • 12 PM – 1 PM EDT, 16 Mar 2016
    • Webinars: Trending@HBS

    How the Internet Became Commercial: Innovation, Privatization, and the Birth of a New Network

    many firms who have few direct incentives to cooperate. The adaptation conundrum arises because commercial technologies generate value in disparate circumstances. To succeed on a large scale, the technology needs to spread into new... View Details
    • 29 Nov 2006
    • Research & Ideas

    Rich or Royal: What Do Founders Want?

    What motivates entrepreneurs? Money? Control? In truth, some entrepreneurs are expecting to get rich. Others want to grow and control a new venture. But most would probably answer: "both." The... View Details
    Keywords: by Sarah Jane Gilbert; Financial Services
    • July 2016
    • Case

    'Golden Leash' Pay for Directors at The Dow Chemical Company

    By: Ian Gow, Suraj Srinivasan and Neeraj Goyal
    In November 2014, The Dow Chemical Company was faced with the prospect of a proxy battle with prominent hedge fund and activist investor Third Point Management. The activist had criticized Dow’s recent performance and advocated that the company split itself to maximize... View Details
    Keywords: Motivation and Incentives; Governing and Advisory Boards; Executive Compensation; Investment Activism; Chemical Industry
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    Gow, Ian, Suraj Srinivasan, and Neeraj Goyal. "'Golden Leash' Pay for Directors at The Dow Chemical Company." Harvard Business School Case 117-029, July 2016.
    • January 2022 (Revised November 2023)
    • Case

    Expanding the Culture of Learning at Kraft Heinz

    By: Ashley V. Whillans and Carolyn Watson
    The Kraft Heinz Company (KHC) was an American food company formed in 2015 by the merger of Kraft Foods Group, Inc and the H.J. Heinz Company. The company sold food products like Heinz Ketchup, Kraft Mac & Cheese, Kool-Aid, and Philadelphia cream cheese to supermarkets,... View Details
    Keywords: Learning; Culture; Work Culture; Workplace Practices; Mergers; Mergers and Acquisitions; Competitive Advantage; Human Capital; Training; Performance Evaluation; Growth and Development; Personal Development and Career; Employee Relationship Management; Organizational Change and Adaptation; Organizational Culture; Food and Beverage Industry
    Citation
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    Whillans, Ashley V., and Carolyn Watson. "Expanding the Culture of Learning at Kraft Heinz." Harvard Business School Case 922-036, January 2022. (Revised November 2023.)
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