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  • Research Summary

Understanding Customers

(To learn about Luc Wathieu's MBA course, please scroll down to the last abstract below.) View Details
  • 2020
  • Presentations & Discussions

Lessons from AASU50

  • Feb 06 2018
  • Testimonial

Advance Your Way of Thinking

  • 12 Nov 2015
  • Video

Real Students Webinar: Leadership Lessons

  • 23 Feb 2015
  • Video

Tech Club

  • Oct 28 2016
  • Interview

Taking Your Business to the Next Level

    Reshmaan N. Hussam

    Reshmaan Hussam is an associate professor of business administration in the Business, Government and International Economy Unit, a Faculty Research Fellow at the National Bureau of Economic Research (NBER), and a faculty affiliate at the Abdul Latif Jameel Poverty... View Details

    • October 2021 (Revised December 2021)
    • Case

    Customer-Centric Design with Artificial Intelligence: Commonwealth Bank

    By: Karim R. Lakhani, Yael Grushka-Cockayne, Jin Hyun Paik and Steven Randazzo
    As Commonwealth Bank (CommBank) CEO Matt Comyn delivered the full financial year results in August 2021 over videoconference, it took less than two minutes for him to make his first mention of the organization's Customer Engagement Engine (CEE), the AI-driven customer... View Details
    Keywords: Artificial Intelligence; Customer-centricity; Banks and Banking; Customer Focus and Relationships; Technological Innovation; Transformation; Organizational Change and Adaptation; Performance; AI and Machine Learning; Financial Services Industry; Australia
    Related
    • October 2009
    • Case

    Medisys Corp.: The IntensCare Product Development Team

    By: Anne Donnellon and Joshua D. Margolis
    Key topics include designing teams, managing teams, managing conflict, group dynamics, project management, product development, interdepartmental relations, and organizational change. MediSys, a U.S.-based medical equipment maker, has been developing IntensCare, a new... View Details
    Keywords: Project Management; Interdepartmental Relations; Organizational Change; Leadership; Conflict Management; Interpersonal Communication; Groups and Teams; Product Design; Product Development; Organizational Change and Adaptation; Health Care and Treatment; Power and Influence; Medical Devices and Supplies Industry; United States
    Related
    • January 2014
    • Case

    Social Strategy at Cisco Systems

    By: Mikolaj Jan Piskorski, Daniel Malter and Aaron Smith
    In April 2013, Jeanne Beliveau-Dunn, vice president and general manager for Learning@Cisco Systems, was planning the future of the Cisco Learning Network, an online platform hosted at Cisco.com. Since its launch in 2008, the Cisco Learning Network provided content to... View Details
    Keywords: Networks; Digital Platforms; Internet and the Web; Competency and Skills; Learning; Web Services Industry
    Related
    • 7 PM – 9 PM EDT, 29 Sep 2016

    Alumnae Circles Open House: Washington D.C.

    Women's groups are launching- are you interested? Register for this upcoming open house to learn more. View Details
    • 04 May 2017
    • News

    Leading a Team to the Top of Mount Everest

    • 14 Jan 2020
    • Video

    Meet Enrique | CORe Participant Testimonial

    • 16 Jan 2024
    • Cold Call Podcast

    How SolarWinds Responded to the 2020 SUNBURST Cyberattack

    Keywords: Information Technology
    • 23 Aug 2017
    • Video

    Leadership & Human Capital Club

    • Jun 12 2014
    • Testimonial

    A Place Employees Are Proud to Call Home

    • Video

    Our Difference - Economics

    • Apr 03 2014
    • Testimonial

    Finding Your Unique Leadership Voice

      Rembrand M. Koning

      Rem Koning is the Mary V. and Mark A. Stevens Associate Professor at Harvard Business School. He researches and teaches entrepreneurship, exploring the biases and frictions that shape how founders and markets learn. His current research explores... View Details

      Keywords: high technology; software; biotechnology
      • Feb 02 2017
      • Testimonial

      Making Better Decisions