Publications

13 Jun 2013
News

Apple Thinks, and Makes, Different

24 Feb 2023
News

Dean Datar Meets with Alumni in Palm Beach

Emeritus Bill Sahlman (MBA 1975). During his remarks, Dean Datar talked about several innovative initiatives that he anticipates will have lasting value for the School and that place the School at the cutting edge of addressing the... View Details

April 2008 (Revised April 2009)
Case

Heidrick & Struggles International, Inc.

By: Robert G. Eccles and David Lane

As CEO of leading executive search firm Heidrick & Struggles for the past 18 months, Kevin Kelly was pleased with his accomplishments so far but concerned about threats he perceived to Heidrick's position at the highest levels of the executive search business. In... View Details

Keywords: Business Model; Recruitment; Disruptive Innovation; Organizational Change and Adaptation; Organizational Culture; Competition; Competitive Strategy; Employment Industry; Service Industry

19 May 2016
Research Event

Crowdsourcing, Patent Trolls, and Other Research Insights Highlighted at Harvard Business School Symposium

No matter how many brilliant thinkers a company may employ in-house, sometimes the most innovative solution to a problem can be found from seeking answers outside–from the crowd. “Crowds appear to reliably produce cheaper, faster, and... View Details

Keywords: by Dina Gerdeman & Carmen Nobel

01 Dec 2017
News

2017 in Retail: Voice-Activated, One-Hour-Delivery Shopping

innovation is accelerating rapidly, and means big changes and challenges for the sector. We are seeing rapid changes both in traditional retailers and in startups. The largest traditional retailers are investing heavily in their online... View Details

Keywords: Ron Johnson (MBA 1984), founder and CEO, Enjoy

21 Nov 2012
Research & Ideas

What Health Care Managers Need to Know--and How to Teach Them

digital platform, and the increased fiscal pressures created by the worldwide economic crisis. Unfortunately, the educational programs for future health care leaders fail to provide many of the needed skills, according to a survey of CEOs of the world's most View Details

Keywords: by Paul Guttry; Health; Education

March 2005
Background Note

Home Video Games: Generation Seven

By: Elie Ofek

Discusses the issues facing firms in the seventh generation of home video game platforms. In particular, Sony and Microsoft plan to launch new game consoles in the 2005 to 2006 time frame. Each firm seems to be following a different strategy. Microsoft wants to launch... View Details

Keywords: Marketing Strategy; Competitive Strategy; Technological Innovation; Information Infrastructure; Applications and Software; Entertainment and Recreation Industry; Information Technology Industry

January–February 2020
Article

Competing in the Age of AI

By: Marco Iansiti and Karim R. Lakhani

Today’s markets are being reshaped by a new kind of firm—one in which artificial intelligence (AI) runs the show. This cohort includes giants like Google, Facebook, and Alibaba, and growing businesses such as Wayfair and Ocado. Every time we use their services, the... View Details

Keywords: Artificial Intelligence; Algorithms; Technological Innovation; Business Model; Competition; Competitive Strategy; AI and Machine Learning

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01 Dec 2003
News

Can Manufacturing Keep Its Edge?

base. As a result, they get cost savings, and we get sales.” Welcome to the new reality in U.S. manufacturing, where, more than ever, intense foreign competition is driving product and strategy innovations. Even those firms without direct... View Details

Keywords: Julia Hanna; Manufacturing

04 Mar 2013
Lessons from the Classroom

Lessons from Running GM’s OnStar

famous." After graduation, Huber didn't expect their career paths to cross again. But several years later, Christensen would realize that the OnStar story was a great example of navigating innovation within a large company. A... View Details

Keywords: by Carmen Nobel; Auto

September 2020 (Revised June 2021)
Case

Gong: Resonating Conversational Insights

By: Alison Wood Brooks and Trevor Spelman

In 2015, Amit Bendov was struck by a realization about a new technology that might be able to transcribe musical notation in real-time, which eventually became known as Gong. Gong’s business proposition was simple: provide software that automatically captures,... View Details

Keywords: Applications and Software; Technological Innovation; Communication; Performance Effectiveness; Sales; Customer Satisfaction; Competitive Strategy

May 1990 (Revised August 1990)
Case

Campbell Soup Co.

By: Steven C. Wheelwright

Describes the engineering effort at Campbell Soup Co. to develop a microwavable package and product for the growing convenience segment. Focuses on the role of engineering services in developing the production process, acquiring and installing equipment, and getting... View Details

Keywords: Product Development; Production; Engineering; Strategy; Business Processes; Innovation and Management; Planning; Competitive Advantage; Food and Beverage Industry; Retail Industry

04 Oct 2016
First Look

October 4, 2016

Abstract—Though fundamental to innovation and essential to many industries and occupations, the creative act has received limited attention as an economic behavior and has historically proven difficult to study. This paper studies the... View Details

February 2021 (Revised September 2021)
Case

Taiwan Semiconductor Manufacturing Company Limited: Global Leadership in Chipmaking

By: William C. Kirby, John P. McHugh and Noah B. Truwit

Keywords: Semiconductors; Geopolitics; Industrial Policy; Information Technology; Innovation Strategy; Competition; Strategy; Semiconductor Industry; Taiwan