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- All HBS Web
(1,758)
- People (2)
- News (302)
- Research (1,236)
- Events (1)
- Multimedia (5)
- Faculty Publications (710)
- 29 Mar 2016
- First Look
March 29, 2016
computer simulation highlighting the work performed by the government of an archetypal American town—from building roads to ensuring food safety—increased trust in government and support for government services. In Study 2 (N=125), Boston... View Details
Keywords: Sean Silverthorne
- 29 Aug 2016
- Blog Post
First Year at HBS: A Foundation for Business
operationally difficulty of offering an expanded menu for the entire day. How will this affect the ability for McDonald's to serve customers quickly and efficiently? Does this require a change in the tasks and responsibilities of the cooking staff? Does this change... View Details
- 04 Oct 2004
- What Do You Think?
Does Speed Trump Intellectual Property?
these responses, is the value of intellectual property in all but a few instances or industries vastly overrated? Is the appropriate response to this dilemma to rethink processes to achieve speed as both a defense and an offense against... View Details
Keywords: by James Heskett
- 09 Aug 2004
- Research & Ideas
A Diagnostic for Disruptive Innovation
services. Features that are not valued and therefore are not used. Decreasing price premiums for innovations that historically created value. An overserved customer will say, "Sure, I will take the next version of your product, I... View Details
- 06 May 2002
- Research & Ideas
A Toolkit for Customer Innovation
Thomke and Eric von Hippel Tapping into customer innovation can certainly generate tremendous value, but capturing that value is hardly a simple or straightforward process. Not only must companies develop the right tool kit, they must... View Details
Keywords: by Stefan Thomke & Eric Von Hippel
- 19 May 2022
- News
Leading to Salvation
changing today. AE: So Bob said he looked at it first and he said he didn’t think that he could do anything with it, but the more Bob talked to me and worked with me, Bob told me, he’s saying, I’m going to try to see what I can do to help you. JH: Bob Ryan set in... View Details
- 02 Sep 2018
- News
Havana Rising
When hotel manager Alessandro Benedetti worked for Kempinski chain locations in Spain and Switzerland, morning meetings were a time to go over the numbers and discuss strategy for the days ahead. But ever since Benedetti moved to Havana... View Details
Keywords: Dan Morrell; photographed by Eve North
- 01 Jun 2022
- News
Case Study: Glass Half Full
and customer acquisition. If you are building a brand, my advice is to keep Amazon while you build out your Shopify ecosystem, and then make the move. It may not be relevant in your business but buying inventory can keep the supply chain... View Details
- 02 Apr 2013
- First Look
First Look: April 2
Colombia's coffee sector was being battered and its branding power diminished as café chains such as Starbucks increasingly captured profits in the value chain. In reaction, Colombia's coffee federation... View Details
Keywords: Sean Silverthorne
- 21 May 2018
- News
Community Partners Delivers “Expert Goodness” to the Bay Area
nonprofits a year,” either through direct engagement or in pro-bono brainstorming sessions. “It’s a wonderful way to give back,” says Club President Jan Gullet (MBA 1977). “We’ve done the research. Our members tell us what they value most... View Details
Keywords: Margie Kelley
- 23 Oct 2018
- First Look
New Research and Ideas, October 23, 2018
By: Deller, Carolyn, and Tatiana Sandino Abstract—Using retail chain data, we study the effects of a tournament incentive plan based primarily on objective performance, but incorporating managerial discretion in the selection of winners.... View Details
Keywords: Dina Gerdeman
- 02 Mar 2017
- What Do You Think?
Is China About to Overtake the US for World Trade Leadership?
currency, triggering a chain reaction that some believe contributed to the Great Recession of 2008. Here’s their thinking: Although the depressed value of the yuan increased the cost of raw materials... View Details
Keywords: by James Heskett
- 25 May 2016
- Research & Ideas
How Consumers and Businesses are Reshaping Public Health
disaster that killed over 1,000 factory workers in Bangladesh in 2013 highlighted to Western consumers the challenging conditions faced by the workers who made their clothes. Consumer pressure on Western retailers worked its way back up the supply View Details
- 13 Feb 2019
- News
We’re All Going to Get Hacked
If you don’t fix it, you’re going to lose the trust. If you couldn’t go into a restaurant and trust the fact that the food had been prepared right. And that’s because there’s laws and regulations that come in there. We see restaurants... View Details
- 15 Feb 2000
- Lessons from the Classroom
Delivering Information Services: A 30-Year Perspective
IPO in 1990 to a $10-billion company today, with a market value of close to $140 billion! I'm also doing research for a case on Drugstore.com, which is essentially a drug store "built" on the Internet. It's getting ready to... View Details
Keywords: by Staff
- 17 Jun 2002
- Research & Ideas
A Litmus Test for Entrepreneurs
years of experience at the likes of Procter & Gamble and Johnson & Johnson, decided to set himself up as Spain's first pizza magnate and founded TelePizza. He believed that customers in Spain—and, indeed, throughout Europe—would respond enthusiastically to a... View Details
Keywords: by Walter Kuemmerle
- 24 Mar 2009
- First Look
First Look: March 24, 2009
estimates around 10 can match observed risk premia for the wealthiest stockholders across sets of test assets that include the 25 Fama and French size and value portfolios, the market portfolio, bond portfolios, and the entire... View Details
Keywords: Martha Lagace
- 16 Aug 2016
- First Look
August 16, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=51481 The Value of Trading Relationships in Turbulent Times By: Di Maggio, Marco, Amir Kermani, and Zhaogang Song Abstract—This paper investigates how dealers’ trading relationships shape... View Details
Keywords: Sean Silverthorne
- 24 Feb 2009
- First Look
First Look: February 24, 2009
card networks, the decline of checks, the rise of stored value cards, and the growth of new payment methods such as PayPal, Bill Me Later, and decoupled debit. This case presents the structure of these payment methods, focusing on... View Details
Keywords: Martha Lagace
- Web
Courses by Faculty - Course Catalog
Development Organizational Behavior Spring 2025 Q3Q4 3.0 Benjamin Esty Strategies for Value Creation (SVC) Finance, Strategy Spring 2025 Q3Q4 3.0 ^ back to top F Course Title Area Term Quarter Credits Kris Ferreira Supply View Details