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- All HBS Web
(1,485)
- People (1)
- News (285)
- Research (1,021)
- Events (2)
- Multimedia (2)
- Faculty Publications (682)
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
services, Four Seasons Hotels & Resorts, J. W. Marriott, Nordstrom, Publix supermarkets, Quicken Loans, Southwest Airlines, Starbucks, USAA insurance, Wegmans, Whole Foods Markets, among others. These organizations have a greater than... View Details
- 02 Sep 2018
- News
Havana Rising
brother-in-law. Gordon works with partners like Benedetti and the Kempinski to plan events and conferences at the hotel; today, they are discussing a joint US road show to sell Cuba as a travel destination to luxury and corporate travel agents and some related View Details
Keywords: Dan Morrell; photographed by Eve North
- 21 Jun 2011
- First Look
First Look: June 21
Moreover, there is something resembling "intelligent design" in finance, whereby regulators and legislators act in a quasidivine capacity, putting dinosaurs on life support. The danger is that such interventions in the natural processes of the View Details
Keywords: Sean Silverthorne
- 10 Mar 2021
- News
New Releases: Alumni and Faculty Books, Podcasts
market rarely rewarded his efforts, and GE struggled. In Hot Seat, Immelt offers an introspection of his tenure. The most crucial component of leadership, he writes, is the willingness to make decisions. But knowing what to do is a... View Details
- 01 Dec 2013
- News
Curing Health Care
model." “The markets for everything from cars to books to food benefit from customers who are informed about the price and quality of products before making their purchases. While such consumerism has been... View Details
- 20 Jan 2017
- Research & Ideas
Here’s How Businessman Trump Is Likely to Approach the Presidency
likes to do operations like housekeeping and food and beverage. And there’s a third entity that has the brand. Companies like the Four Seasons or Ritz Carlton, we say they “flag” a hotel. They don’t manage it; they “flag” it. Trump has a... View Details
Keywords: by Christina Pazzanese
- 01 Sep 2017
- News
History’s Lessons
turbulent times. Ernest Shackleton Hire for Attitude, Train for Skill Today’s entrepreneurs would find the tasks involved in organizing and leading an Antarctic expedition in the early 20th century somewhat familiar. Koehn notes that the Irish-born explorer Ernest... View Details
- 12 Oct 1999
- Research & Ideas
Spirit at Work: The Search for Deeper Meaning in the Workplace
Lawrence (MBA '87), a marketing consultant and professor at Boston University, says, "Spirituality should not be confused with 'religion.' To me, spirituality is simply having a sense of inner calm and a willingness to reflect... View Details
Keywords: by Marguerite Rigoglioso
- 01 Oct 1996
- News
Lasting Impressions
wonderful businessmen who were very good role models. I loved the idea of marketing and serving customers, and I planned to go to business school right after college. My father talked me into going to law school first, but after I... View Details
Keywords: Deborah E. Blagg
- 01 Dec 2001
- News
September 11: A Community Reflects
reactions to the tragedy and to share emotional support. Food and clothing drives were organized on campus, and the School set up a matching fund for contributions made by students, faculty, and staff to the American Red Cross Liberty... View Details
Keywords: Susan Young;Deborah Blagg
- 12 Feb 2019
- First Look
New Research and Ideas, February 12, 2019
Devices: Challenges and Opportunities for U.S. Regulators and Innovators By: Gordon, William J., and Ariel Dora Stern Abstract— Software has become an increasingly important component of medical device technology. Through legislation like the 21st Century Cures Act as... View Details
Keywords: Dina Gerdeman
- 01 Dec 2003
- News
Can Manufacturing Keep Its Edge?
it far because there’s a lot of air you’re moving around,” he explains. “This is very much a local business.” Consumer preference for plastic and the marketing trend toward rejuvenating a brand with new packaging designs have been pushing... View Details
- 21 May 2019
- Blog Post
Asian Pacific American Heritage Month at HBS
market like a local. In this way, my parents exposed me to so many aspects of their lives while letting me shape my own perspective and identity. My mom is always telling me that because of what we have, “every day is extra.” She... View Details
- 29 Apr 2020
- Book
The Key to Powerful Social Change: Small Villages
Who will solve the great problems facing humanity, a list of critical issues that only begins with the current pandemic? In the interview below, Rosabeth Moss Kanter discusses her recent book, Think Outside the Building, and her view that solutions are most likely to... View Details
Keywords: by Dina Gerdeman
- 09 Dec 2008
- First Look
First Look: December 9, 2008
supplement: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=208125 China's Financial Markets: 2007 Harvard Business School Note 208-147 Provides an overview of capital markets in mainland China in 2007,... View Details
Keywords: Martha Lagace
- 06 Dec 2021
- News
Rescue & Recovery
like Cisco, Microsoft, and Airbnb to scale their impact. Since its programs are driven by local needs across 40 geographies, they run the gamut, from agriculture and financial inclusion to food security, View Details
- 13 Oct 2015
- First Look
October 13, 2015
manufacturing components and processes change, and IT security becomes the job of every function. Companies need different skills and expertise, which creates new imperatives for HR. In the marketing function, the ability to track a... View Details
- Web
Print View - Course Catalog
Management Michael Parzen Fall 2024 Q1 1.5 Advanced Negotiation: Great Dealmakers, Diplomats, and Deals Negotiation, Organizations & Markets James Sebenius Spring 2025 Q3Q4 3.0 The Anatomy of Fraud (TAF) Accounting & Management Aiyesha... View Details
- 30 Mar 2010
- First Look
First Look: March 30
an individual at the 99th income percentile, the effective tax rates on SMB and HML, respectively, are 7 and 15 times greater than the tax rate on the market premium. Download the paper: http://www.hbs.edu/research/pdf/10-084.pdf Who... View Details
Keywords: Sean Silverthorne
- 14 Mar 2019
- News
The Merchant of Osaka
visits a noodle shop with an unnecessarily long wait, for example, she’ll reengineer the process in her mind: move the food there, put one employee here instead of two to reduce the line by half. “I’m pretty sure the owner would not... View Details
Keywords: Health, Social Assistance