Publications

05 May 2003
Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

Companies often use rigorous R&D processes to guide new product development, but are much less scientific when it comes to creating services. Not Bank of America, which has turned Atlanta-area branches into consumer laboratories.... View Details

Keywords: by Stefan Thomke; Financial Services; Financial Services

June 2008
Teaching Note

Transparent Value LLC (TN)

By: Sharon P. Katz and Krishna G. Palepu

Teaching Note for [108098]. View Details

Keywords: Agreements and Arrangements; Valuation; Stocks; Price; Performance Expectations; Cash Flow; Revenue; Business Startups; Investment Funds; Product Launch; Financial Services Industry

September 2007
Supplement

Corning: Convertible Preferred Stock (CW)

By: Malcolm P. Baker and James Quinn

Keywords: Stocks; Consumer Products Industry

14 Mar 2011
Research & Ideas

Keeping Credit Flowing to Consumers in Need

modern-day doomsayers, referred to the specter of another Great Depression. This was not total hyperbole. While different analysts weighted the "fundamental" causes of the crisis differently, most recognized that the increased complexity of both View Details

Keywords: by Sean Silverthorne; Financial Services; Financial Services; Financial Services

January 2006 (Revised November 2006)
Case

Blogs at Dresdner Kleinwort Wasserstein (A)

In May 2005, JP Rangaswami, the chief information officer at investment bank Dresdner Kleinwort Wasserstein (DrKW), wonders how to extend the bank's use of blogs. Corporations are now increasingly using these tools to diffuse news, opinions, and knowledge and improve... View Details

Keywords: Blogs; Information Technology; Performance Productivity; Governance Compliance; Investment Banking; Financial Services Industry; Financial Services Industry

Career Coach

Mark Hardie

Center at Framingham State University. Prior to the Innovation Center, Mark was a consultant/COO at Kaymbu Inc., a Boston-based edTech startup. He directed Vermont-based 800Response Inc.’s product development for a SaaS speech analytics... View Details

Keywords: Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All)

August 1990
Case

Legacy Fund, Inc.

By: Jeffry A. Timmons and James Weber

Two young HBS graduates propose to create a new venture capital fund in 1989. The case focuses on: 1) evaluation of the venture capital industry; 2) whether there is an opportunity for a new specialized fund; 3) the structuring of risks and rewards in the fund; 4)... View Details

Keywords: Venture Capital; Product Design; Investment Funds; Financial Services Industry

Find at Harvard

March 1984 (Revised August 1996)
Case

B.F. Goodrich-Rabobank Interest Rate Swap

By: Jay O. Light

A U.S. manufacturing organization and a Eurobank swap fixed and floating rate obligations to reduce their financing costs. View Details

Keywords: Financing and Loans; Cost Management; Production; Interest Rates; Credit Derivatives and Swaps; Financial Services Industry; Financial Services Industry; United States

15 Mar 2021
Office Hours

Readers Ask: What's the Next 'Big Thing' in Finance?

and integrates all of these advances in technology that will impact how individuals save, how they invest, and how they interact with all aspects of their finances. "Keep your ear to the ground and your eyes open on fintech." Now, importantly, it’s not just how View Details

Keywords: by Kristen Senz; Financial Services

17 Apr 2017
HBS Case

This Turkish Debt Collector Is Customer-friendly

customer needs. “This company says, instead of being a debt collector, we are going to be a debt resolver.” “Instead of doing one three-minute call with each customer, they were doing 15 to 20 calls lasting 15 minutes each” Turkasset was formed in the wake of the View Details

Keywords: by Michael Blanding; Financial Services

25 Jun 2018
Blog Post

The Internship Search: “Is this just a personal interest, or is there a real professional opportunity here?”

equity with Berkshire Partners, Aaron came to HBS “to gain an understanding of how businesses function from a perspective beyond the financial analysis and business due diligence lens.” But during his time at Morgan Stanley and Berkshire,... View Details

Keywords: Consumer Products / Retail

May 2018 (Revised January 2019)
Teaching Note

Lind Equipment

By: Richard S. Ruback, Royce Yudkoff and Ahron Rosenfeld

Teaching Note for HBS No. 212-012. Lind Equipment, a Canadian manufacturer and distributor of industrial electrical safety equipment, was purchased in December 2007 by Brian Astl (HBS 2006) and Sean Van Doorselaer. Lind’s performance was negatively impacted by the... View Details

Keywords: Recession; Seller Debt; Equity; Financial Condition; Borrowing and Debt; Capital; Revenue; Financing and Loans; Financial Strategy; Financial Management; Acquisition; Financial Crisis; Currency Exchange Rate; Insolvency and Bankruptcy; Industrial Products Industry; Industrial Products Industry

October 2009 (Revised December 2010)
Case

GE Money Bank: The M-Budget Card Initiative

By: Michael L. Tushman, Sebastian Raisch and Christian Welling

The M-Budget Card case study is about mastering the challenges of an exploratory strategic initiative in a context marked by time pressure and frequent change. M-Budget was the first of a series of highly successful projects that established GE Money Bank as a leader... View Details

Keywords: Corporate Entrepreneurship; Credit Cards; Leading Change; Product Launch; Product Development; Groups and Teams; Banking Industry; Switzerland