Environment - Publications - Faculty & Research

10 Dec 2021
Research & Ideas

Truth Be Told: Unpacking the Risks of Whistleblowing

Dey: It would be interesting to understand the other avenues of motivating employees to come forward. To do that, we would need to study to what extent the environment within a company or specific society plays a role. What elements of... View Details

Keywords: by April White

09 Jul 2020
Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

ensure the organization’s preparedness for future crises. Information gathering The flow of high-quality information is more important than ever. A United States military framework for thinking about the external environment that has... View Details

Keywords: by Boris Groysberg and Sarah Abbott

22 Jun 2022
Book

Four Elements for Finding the Right Career Path

behind your book? Timothy Butler: Most of my research has been big data-driven, using psychometric assessments to identify the ways in which people find their way to the work roles and work environments that will be most rewarding. This... View Details

Keywords: by Dina Gerdeman

27 Apr 2016
Research & Ideas

How the FBI Reinvented Itself After 9/11

identity, however, is extremely difficult when an organization’s environment changes. Following a profound external shock, an organization’s design must change, as must elements of its identity. But how do they do so? Do they both change... View Details

Keywords: by Carmen Nobel

Web

Hiring at HBS: How Summer Interns Make an Impact at Bridges Fund Management - Recruiting

make a positive impact on the world, one exciting path forward is investing in mission-centered businesses. Areas like healthcare, education, energy, and the environment attract innovative and entrepreneurial minds, and just like the team... View Details

Web

Leadership - Faculty & Research

and access to real-time data. But less transparent work environments can yield more-transparent employees. Employees perform better when they can try out new ideas and approaches within certain zones of privacy. Organizations allow them... View Details

01 Jan 2013
News

Roger W. Sant, MBA 1960

six)—what might be most remarkable is his ability to merge all aspects of his life into a cohesive tapestry. Having channeled his passion for the environment into an enormously successful business, he then began to use his business skills... View Details

Keywords: Susan Young

04 Feb 2019
Book

Green Businesses Are Incredibly Difficult to Make Profitable. Try It Anyway

Keywords: by Dina Gerdeman; Green Technology; Energy

07 Dec 2022
Blog Post

2022 Climate Symposium: Tackling Climate Together

for a day of thoughtful conversations on the challenges and opportunities in climate. I continue to be inspired by the entrepreneurial solutions to climate change evolving within each sector and across them, from energy to food to the built View Details

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

communicated to employees. Managers who meet the defend drive well: Create a psychologically safe environment Treat people fairly. Encourage team members to speak up and listen to what they say. Overcommunicate. Even without economic... View Details

Keywords: by Boris Groysberg and Robin Abrahams

19 Nov 2014
Working Paper Summaries

The Search for Benchmarks: When Do Crowds Provide Wisdom?

Keywords: by Charles M.C. Lee, Paul Ma & Charles C.Y. Wang

26 Sep 2013
Working Paper Summaries

Playing Favorites: How Firms Prevent the Revelation of Bad News

Keywords: by Lauren Cohen, Dong Lou & Christopher Malloy; Financial Services

Research Summary

Social Learning

One major area of my research is social learning: the ways and extent to which people discover what they want and need from the behavior and opinions of others. Social learning takes many forms. Probably most obvious is word of mouth—the advice and... View Details

26 Sep 2014
Working Paper Summaries

Dangerous Expectations: Breaking Rules to Resolve Cognitive Dissonance

Keywords: by Celia Moore, S. Wiley Wakeman & Francesca Gino

November 2015 (Revised February 2016)
Supplement

Allianz Turkey: Focus on the Customer (B)

By: W. Earl Sasser and Gamze Yucaoglu

At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details

Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey

Citation

Purchase

August 2003 (Revised August 2024)
Case

Fighting the Battle of the Bulge—Evaluating Do Good/Do Well Innovations in Morbid Obesity Treatment

By: Regina E. Herzlinger and John McDonough

Many health care innovations appear successful; but fail. This is the first case in the Innovating Health Care course that investigates how to create successful health care innovations. It is part of the first module in the course. This module focuses on how to... View Details

Keywords: Three Pillars; Industry Analysis; Health Care and Treatment; Innovation and Invention; Innovation and Management; Medical Specialties; Health Industry

Citation

Educators

Purchase

How leaders can recast innovation’s toughest trade-offs—efficiency vs. flexibility, consistency vs. change, product vs purpose—as productive tensions.

Why is leading innovation in today’s dynamic business environment so distressingly... View Details

30 Apr 2020
Book

Fighting Climate Change Requires a New Capitalism

Rebecca Henderson spent her young adult years living two lives. At work, she preached the risks of resisting change to MBA students at the Massachusetts Institute of Technology, drawing on lessons she learned while watching factories close as a management consultant.... View Details

Keywords: by Danielle Kost; Energy

12 Feb 2018
Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

the service process rather than the line they’re waiting in. “Showing customers the work that’s being done to serve them can cause them to mind waiting less and value the service more,” he says. In virtual environments such as call... View Details

Keywords: by Michael Blanding; Retail; Service

27 Jun 2017
First Look

First Look at New Research and Ideas, June 27

2017 New York: Oxford University Press Profits and Sustainability: A History of Green Entrepreneurship By: Jones, G. Abstract—This book explores whether profits and environmental sustainability are compatible through the lens of a global history of green... View Details

Keywords: Sean Silverthorne

Publications