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  • All HBS Web  (7,701)
    • People  (9)
    • News  (1,556)
    • Research  (5,440)
    • Events  (17)
    • Multimedia  (34)
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  • June 2010 (Revised November 2011)
  • Case

Zensar: The Future of Vision Communities (A)

By: David A. Garvin and Rachna Tahilyani
Zensar is a rapidly growing, mid-sized Indian IT services company with a collaborative management philosophy and innovative HR policies. One of its practices, Vision Communities, is an inclusive forum for innovation and strategy formulation. As the company grows,... View Details
Keywords: Human Resources; Collaborative Innovation and Invention; Leadership Style; Growth and Development Strategy; Management Practices and Processes; Organizational Culture; Cooperation; Information Technology Industry; India
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Garvin, David A., and Rachna Tahilyani. "Zensar: The Future of Vision Communities (A)." Harvard Business School Case 311-024, June 2010. (Revised November 2011.)
  • 30 Jun 2019
  • Working Paper Summaries

The Comprehensive Effects of Sales Force Management: A Dynamic Structural Analysis of Selection, Compensation, and Training

Keywords: by Doug J. Chung, Byungyeon Kim, and Byoung G. Park
  • 01 Feb 2007
  • Working Paper Summaries

Noncompetes and Inventor Mobility: Specialists, Stars, and the Michigan Experiment

Keywords: by Matt Marx, Deborah Strumsky & Lee Fleming
  • January 1992 (Revised April 1993)
  • Case

FBO, Inc.

By: Steven C. Wheelwright
FBO, Inc. is a fixed-base operator at a large metropolitan airport. The general manager must decide if the current pooling format is the appropriate way to staff the commercial refueling operations. If pooling is deemed inappropriate then the implementation of a... View Details
Keywords: Selection and Staffing; Labor Unions; Operations; Labor and Management Relations; Aerospace Industry
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Wheelwright, Steven C. "FBO, Inc." Harvard Business School Case 692-074, January 1992. (Revised April 1993.)
  • 28 Mar 2013
  • News

The Delicate Art of Giving Feedback

    Samantha Smith

    Samantha is a behavioral scientist, earning her Ph.D. in Organizational Behavior (Micro) at Harvard Business School. Her research examines employees' strategic decisions under competition. Her work also examines how to harness diverse talent effectively, driving... View Details
    • June 2019 (Revised November 2019)
    • Technical Note

    Sustaining Corporate Culture in a Growing Organization

    By: Dennis Campbell and Tatiana Sandino
    An organization’s culture can be a significant source of sustainable competitive advantage. For the organization, it can attract job candidates who fit and align employees working in different teams around common goals. For employees, a strong culture can generate... View Details
    Keywords: Organizational Culture; Growth and Development; Mission and Purpose; Values and Beliefs; Management Systems
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    Campbell, Dennis, and Tatiana Sandino. "Sustaining Corporate Culture in a Growing Organization." Harvard Business School Technical Note 119-109, June 2019. (Revised November 2019.)
    • April 2010
    • Case

    George Martin at The Boston Consulting Group (A)

    By: Leslie A. Perlow and Kerry Herman
    George Martin, managing partner at The Boston Consulting Group, is worried as some of his best performers have recently pulled him aside to discuss the challenges they face managing the demands of their work lives with their desire for more predictable time with their... View Details
    Keywords: Problems and Challenges; Work-Life Balance; Management Teams; Interpersonal Communication; Jobs and Positions; Employees; Consulting Industry; Boston
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    Perlow, Leslie A., and Kerry Herman. "George Martin at The Boston Consulting Group (A)." Harvard Business School Case 410-112, April 2010.
    • October 2019 (Revised January 2020)
    • Case

    Dulcie Madden (A)—Growth or Exit?

    By: Shikhar Ghosh, Christopher Payton and Shweta Bagai
    This is part of a three-case series that follows Dulcie Madden's journey as a founder over five years. Case (A) is about managing growth and cash flow; Case (B) is about the exit decision and conditions on a sale; Case (C) shows Madden dealing with adversity and the... View Details
    Keywords: Entrepreneurial Management; Family; Family Conflicts; Founders' Agreements; Growth And Development; Hardware; VC; Scaling; Start-up; Female Ceo; Risk Assessment; Entrepreneurship; Growth Management; Equity; Cash Flow; Success; Failure; Acquisition; Business Model; Information Technology; Valuation; Family and Family Relationships; Information Infrastructure; Apparel and Accessories Industry; Technology Industry; United States
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    Ghosh, Shikhar, Christopher Payton, and Shweta Bagai. "Dulcie Madden (A)—Growth or Exit?" Harvard Business School Case 820-052, October 2019. (Revised January 2020.)
    • March 1990 (Revised October 1990)
    • Case

    Liz Claiborne, Inc. and Ruentex Industries Ltd.

    Describes Liz Claiborne, Inc.'s manufacturing and marketing strategy and details the significance of its supplier selection strategy. It begins to describe the company's relationship with Ruentex Industries Ltd., its largest supplier of piece goods. When used with... View Details
    Keywords: Marketing Strategy; Supply Chain Management; Relationships; Cooperation; Apparel and Accessories Industry
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    Flaherty, Marie-Therese M., and Jill S. Dalby. "Liz Claiborne, Inc. and Ruentex Industries Ltd." Harvard Business School Case 690-048, March 1990. (Revised October 1990.)
    • February 2004 (Revised August 2004)
    • Case

    National Semiconductor's India Design Center

    By: Jeffrey T. Polzer and Elizabeth Kind
    The senior managers of the India Design Center used 360-degree feedback to develop their team competencies. Now, three new managers are about to join their management team, and Ashok Kumar, director of the center, must decide how to integrate the new managers in a way... View Details
    Keywords: Groups and Teams; Information Technology Industry; India
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    Polzer, Jeffrey T., and Elizabeth Kind. "National Semiconductor's India Design Center." Harvard Business School Case 404-102, February 2004. (Revised August 2004.)
    • Article

    On the Origin of Shared Beliefs (and Corporate Culture)

    By: Eric J. Van den Steen
    This article shows how corporate culture, in the sense of shared beliefs and values, originates (often unintentionally) through screening, self-sorting, and manager-directed joint learning. It shows that such culture will be stronger among more important employees and... View Details
    Keywords: Organizational Culture; Learning; Values and Beliefs; Employees; Decisions; Power and Influence; Performance; Perspective
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    Van den Steen, Eric J. "On the Origin of Shared Beliefs (and Corporate Culture)." RAND Journal of Economics 41, no. 4 (Winter 2010): 617–648.
    • April 2010
    • Supplement

    George Martin at The Boston Consulting Group (B)

    By: Leslie A. Perlow and Kerry Herman
    George Martin, managing partner at The Boston Consulting Group, is worried as some of his best performers have recently pulled him aside to discuss the challenges they face managing the demands of their work lives with their desire for more predictable time with their... View Details
    Keywords: Employees; Work-Life Balance; Problems and Challenges; Consulting Industry
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    Perlow, Leslie A., and Kerry Herman. "George Martin at The Boston Consulting Group (B)." Harvard Business School Supplement 410-117, April 2010.
    • January 1996 (Revised September 1997)
    • Case

    Scott Paper Company

    By: Stuart C. Gilson and Jeremy Cott
    A professional turnaround manager attempts to implement a massive global downsizing program at the world's largest producer of consumer tissue products. The plan involves laying off almost one third of the company's 34,000 hourly and salaried employees and dramatically... View Details
    Keywords: Assets; Global Strategy; Resignation and Termination; Goals and Objectives; Business and Stakeholder Relations; Sales; Value Creation; Pulp and Paper Industry
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    Gilson, Stuart C., and Jeremy Cott. "Scott Paper Company." Harvard Business School Case 296-048, January 1996. (Revised September 1997.)
    • July 2012 (Revised March 2013)
    • Supplement

    Shanghai Diligence Law Firm (B)

    By: Robert G. Eccles and Catherine Zhang
    Shanghai Diligence Law Firm continued with its approach to grow through a merger, rather than organically, and was eventually merged into a bigger law firm in China. After the merger, a refined A-B-C-D model is still in use as compensation system, although the... View Details
    Keywords: Professional Service Firms; Compensation; Law Firms; Motivating Professionals; Client Management; Developing Professionals; Entrepreneurship; China; Mergers and Acquisitions; Employee Relationship Management; Compensation and Benefits; Groups and Teams; Legal Services Industry; China
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    Eccles, Robert G., and Catherine Zhang. "Shanghai Diligence Law Firm (B)." Harvard Business School Supplement 413-027, July 2012. (Revised March 2013.)
    • January 1998 (Revised April 1998)
    • Case

    Lincoln Electric: Venturing Abroad

    By: Christopher A. Bartlett and Jamie O'Connell
    Lincoln Electric, a 100-year-old manufacturer of welding equipment and consumables based in Cleveland, Ohio, motivates its U.S. employees through a culture of cooperation between management and labor and an unusual compensation system based on piecework and a large... View Details
    Keywords: Acquisition; Restructuring; Transformation; Construction; Compensation and Benefits; Management; Market Entry and Exit; Labor and Management Relations; Competitive Advantage; Expansion; Manufacturing Industry; Ohio
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    Bartlett, Christopher A., and Jamie O'Connell. "Lincoln Electric: Venturing Abroad." Harvard Business School Case 398-095, January 1998. (Revised April 1998.)
    • 27 Sep 2012
    • News

    Guanxi or关系: one word, many interpretations

    • August 2011
    • Supplement

    Raj Datta, Former Chief Knowledge Officer of MindTree, In-Class Comments, April 1, 2011

    By: David A. Garvin
    MindTree is a mid-sized Indian IT services company known for its knowledge management practices, its collaborative communities, and its strong culture and values. The CEO has set a goal of becoming a $1 billion company by 2014; to reach that goal, employees must create... View Details
    Keywords: Knowledge Management; Social and Collaborative Networks; Innovation and Invention; Organizational Culture; Learning; Values and Beliefs; Information Technology Industry; Service Industry; India
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    Garvin, David A. "Raj Datta, Former Chief Knowledge Officer of MindTree, In-Class Comments, April 1, 2011." Harvard Business School Video Supplement 312-703, August 2011.
    • December 2019
    • Article

    The Ethical Perils of Personal, Communal Relations: A Language Perspective

    By: Maryam Kouchaki, Francesca Gino and Yuval Feldman
    The current paper focuses on how the type of relationship that exists between a group and its members influences misconduct by fostering certain perceptions of the group. Using multiple methods, lab- and field-based experiments (N = 1,679), and a large dataset of S&P... View Details
    Keywords: Language; Codes Of Conduct; Ethics; Communication; Perception; Behavior
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    Kouchaki, Maryam, Francesca Gino, and Yuval Feldman. "The Ethical Perils of Personal, Communal Relations: A Language Perspective." Psychological Science 30, no. 12 (December 2019): 1745–1766.
    • May–June 2019
    • Article

    Your Workforce Is More Adaptable Than You Think

    By: Joseph B. Fuller, Manjari Raman, Judith K. Wallenstein and Alice de Chalendar
    In 2018 the Project on Managing the Future of Work at HBS teamed up with the BCG Henderson Institute to survey 6,500 business leaders and 11,000 workers about the various forces reshaping the nature of work. The responses revealed a surprising gap: While the executives... View Details
    Keywords: Management; Employees; Attitudes; Organizational Culture; Organizational Change and Adaptation
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    Fuller, Joseph B., Manjari Raman, Judith K. Wallenstein, and Alice de Chalendar. "Your Workforce Is More Adaptable Than You Think." Harvard Business Review 97, no. 3 (May–June 2019): 118–126.
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