Filter Results:
(1,667)
Show Results For
- All HBS Web
(2,884)
- People (11)
- News (494)
- Research (1,667)
- Events (20)
- Multimedia (3)
- Faculty Publications (676)
Show Results For
- All HBS Web
(2,884)
- People (11)
- News (494)
- Research (1,667)
- Events (20)
- Multimedia (3)
- Faculty Publications (676)
Sort by
- 24 Feb 2009
- First Look
First Look: February 24, 2009
card networks, the decline of checks, the rise of stored value cards, and the growth of new payment methods such as PayPal, Bill Me Later, and decoupled debit. This case presents the structure of these payment methods, focusing on incentives for both consumers and... View Details
Keywords: Martha Lagace
- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
To compete with truly 'sticky' customer service, you're going to need to get creative . . ." Jim Coyle suggests that this may involve putting in place effective service recovery programs that "fix problems when they are brought... View Details
Keywords: by James Heskett
- 07 Dec 2015
- Research & Ideas
Why Immigrant Workers Cluster in Particular Industries
could be clustering in certain sectors because they have a competitive advantage over native-born citizens, either by possessing special skills or by having supportive social networks in their ethnic groups that can help them navigate... View Details
- 18 Nov 2002
- Research & Ideas
Enterprising Women—a History
Madame C. J. Walker is an example of an entrepreneur who took advantage of industrial change, Koehn said. Walker, a creator of hair care products, built a brand and brought it to market. But she needed the creation of the railroad and telegraph to be able to... View Details
Keywords: by Laura Linard
- 22 Dec 2003
- Research & Ideas
How to Build a Better Board
limited time and limited knowledge. Therefore, it's very important for independent directors to be in the best positions they can be for developing their knowledge. Those internal pressures are real. Dealing with them should be one of the criteria by which you judge... View Details
Keywords: by Martha Lagace
- 26 Jan 2010
- First Look
First Look: Jan. 26
neglected in an atmosphere focused on deregulatory work, is in critical need of new models and theories that can guide effective policy-making. This interdisciplinary volume points the way toward the modernization of regulatory theory.... View Details
Keywords: Martha Lagace
- 03 Dec 2008
- What Do You Think?
Can Housing and Credit be “Nudged” Back to Health?
thieves ...." Cole Woodson added, "The hope of nudging the economy in any direction is hoping for a miracle.... No securities of any type should even be allowed to be sold in the marketplace without government approval and some... View Details
Keywords: by Jim Heskett
- 03 Jan 2018
- What Do You Think?
In the Wake of #MeToo, Should Corporate Boards Hire Compliance Officers?
harassment on the job. As Sabrina put it, "I think the time to revisit whether an independent, non-partisan agency or individual (is appropriate) is now. Even the process of having that discussion, even if the decision is made to not go in that View Details
Keywords: by James Heskett
- 31 Aug 2010
- First Look
First Look: August 31
interactions reduce inefficiencies from information asymmetry. Second, banks price loans to cross-sell other fee business. These effects are additive. A one standard deviation increase in both bank relationship strength and cross-selling... View Details
Keywords: Sean Silverthorne
- 23 Dec 2013
- Research & Ideas
Just How Independent are ‘Independent’ Directors?
rock the boat when they are leaving," speculates Ma. By contrast, when Ma and Khanna measured the effects of firm performance on likelihood of dissent, they found a much lower correlation. A one unit increase in the ratio of a firm's... View Details
Keywords: by Michael Blanding
- 07 Jun 2004
- What Do You Think?
How Important are Big Ideas?
big ideas guide us to put our brain to work." And Don Martin added, "Management concepts provide a benchmark against which the desired direction within a company both externally and internally can be measured." Others... View Details
Keywords: by James Heskett
- 17 Sep 2013
- First Look
First Look: September 17
with ethnic Indians in other countries 32% (9 percentage points) more likely to choose a worker in India. Yet, the size of the Indian diaspora on oDesk and the timing of its effects make clear that the Indian diaspora was not a very... View Details
Keywords: Sean Silverthorne
- 17 Nov 2008
- Research & Ideas
Decoding the Artful Sidestep
candidates whether they supported the economic recovery plan. Neither gave him a direct response, so after several minutes of candidate "answers" he followed up with, "All right, let's go back to my question." Q: What... View Details
Keywords: by Martha Lagace
- 04 Nov 2008
- First Look
First Look: November 4, 2008
the true value of those customers has always been a challenge. This paper develops a network model to estimate the long-term impact of each additional free customer on a company's profits, factoring in the degree to which he or she brings... View Details
Keywords: Martha Lagace
- 22 Aug 2006
- First Look
First Look: August 22, 2006
improving inventory management for its network of small and large retailers. Set just after the announcement of the Adidas-Reebok transaction in 2005, with New Balance having recently initiated a companywide effort to improve operational... View Details
Keywords: Martha Lagace
- 08 Mar 2017
- Op-Ed
Op-Ed: Can the Proposed American Health Care Act Improve on 'Obamacare'?
often had little choice before, and markedly reduced the uninsured rate. However, consumers in some states found that their new plans had narrower networks and their physicians weren’t always included. In 2016, some of the largest... View Details
- 01 Aug 2017
- First Look
First Look at New Research and Ideas, August 1
and desire for it. Consistent with this conceptual account, we demonstrate that this brand flirting effect is mediated by excitement. Moreover, the brand flirting effect is most likely to emerge under... View Details
Keywords: Sean Silverthorne
- 26 May 2015
- First Look
First Look: May 26
Gilchrist, Duncan S., Michael Luca, and Deepak Malhotra Abstract— Do higher wages elicit reciprocity and lead to increased productivity? In a field experiment with 266 employees, we find that paying higher wages, per se, does not have a discernible View Details
Keywords: Sean Silverthorne
- 24 Mar 2015
- First Look
First Look: March 24
Publications March 2015 Partners or Creditors? Attracting Foreign Investment and Productive Development to Central America and Dominican Republic Foreign Direct Investment: Effects, Complementarities, and Promotion By: Alfaro, Laura... View Details
Keywords: Sean Silverthorne
- 22 Sep 2009
- First Look
First Look: September 22
entrepreneurship that helps to accommodate them. We then present the different phases of the process of institutional entrepreneurship from the emergence of institutional entrepreneurs to their implementation of change. Finally, we highlight future View Details
Keywords: Martha Lagace