Customer Value and Value Chain - Publications - Faculty & Research

Web

Online Entrepreneurship & Innovation Courses | HBS Online

include minor enhancements to customer service or existing products. Entrepreneurship is about recognizing the potential of innovative ideas, creating opportunities, and adding View Details

Web

Online Business Strategy Courses | HBS Online

Certificate Courses (6) Disruptive Strategy Professors Rory McDonald & Clayton Christensen Strengthen your capacity to create winning strategies and bring innovations to market by discovering customer jobs... View Details

15 Jul 2019
Book

Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence

Book of the Year and connected finance with the humanities. The book sets out to demystify finance and instill both curiosity and confidence, helping readers answer fundamental... View Details

Keywords: by Dina Gerdeman

25 Apr 2024
News

Origin Stories

ever did,” he says. “As a leader, trying to understand and appreciate the cultures of the countries where you do business is key to building bridges of trust.” Now closing in on his 30th anniversary as CEO, Hess describes how his father... View Details

January 2021 (Revised April 2022)
Case

Best Buy's Corie Barry: Confronting the COVID-19 Pandemic

By: William W. George and Amram Migdal

This case examines the leadership of Corie Barry, the new CEO of Best Buy, with a focus on actions the company took in 2020 to adapt to the COVID-19 pandemic. The case includes a history of Best Buy’s strategy and leadership, including the transitions between the... View Details

Keywords: COVID-19 Pandemic; Change; Disruption; Volatility; Communication; Competency and Skills; Customers; Decision Making; Ethics; Fairness; Moral Sensibility; Values and Beliefs; Finance; Cash Flow; Financial Condition; Financial Liquidity; Goods and Commodities; Corporate Governance; Health Pandemics; Human Resources; Executive Compensation; Employees; Employee Relationship Management; Resignation and Termination; Retention; Selection and Staffing; Innovation and Invention; Jobs and Positions; Job Cuts and Outsourcing; Job Design and Levels; Job Interviews; Job Offer; Labor; Employment; Human Capital; Working Conditions; Law; Leadership; Leadership Development; Leadership Style; Management; Business or Company Management; Crisis Management; Growth and Development Strategy; Management Practices and Processes; Management Style; Management Succession; Management Systems; Management Teams; Risk Management; Operations; Distribution; Order Taking and Fulfillment; Logistics; Service Delivery; Service Operations; Supply Chain; Organizations; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Outcome or Result; Personal Development and Career; Retirement; Work-Life Balance; Planning; Strategic Planning; Problems and Challenges; Relationships; Business and Community Relations; Labor and Management Relations; Risk and Uncertainty; Safety; Science; Strategy; Retail Industry; North and Central America; United States; Minnesota

Citation

Educators

Purchase

19 Apr 2004
Research & Ideas

Birth of the American Salesman

worked to convince homeowners of the value of the new machine over the traditional delivery of ice. After the demand for refrigerators was established, manufacturers concentrated on advertising, on differentiating their product from other... View Details

Keywords: by Laura Linard

18 Jan 2016
Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

Minor says. Workers are flagged as self-regarding through a series of nuanced questions to determine how much they value others. “If you’re selfish, you’re more likely to steal and bully,” Minor says. To... View Details

Keywords: by Roberta Holland

Blog

Is AI Coming for Your Job?

ask for images of "a man," it is very likely to create an image of a white man, likely because of the data on which it was trained. This issue of perpetuating biases raises a lot of interesting policy questions about who should be monitoring the outcomes View Details

14 Jan 2020
Research & Ideas

The Business Case for Becoming a Jack-of-All-Trades

new idea.” In other words, we may be a long way from the Renaissance, but when it comes to novel developments, there still might be some value in being a Renaissance man or woman. “Having more diversified knowledge View Details

Keywords: by Michael Blanding

30 Oct 2019
Research & Ideas

How to Recover Gracefully After Shutting Down Your Startup

are told that great entrepreneurs are persistent. So, if you throw in the towel, you must not be a great entrepreneur.” It’s hard to let others down. Letting go of an ill-conceived idea becomes much harder when dozens of employees rely on it to feed their families.... View Details

Keywords: by Danielle Kost

23 Mar 2023
Blog Post

Arla Foods: How Sustainable Can A Dairy Company Be?

create value for their farmer-owners, both economic and environmental. Supply Chain Sustainability. Behind their ambitious goals, Arla shared the strategic pathways that they... View Details

06 Aug 2013
First Look

First Look: August 6

document sources of value creation in mergers by analyzing novel data on the quality and price of goods sold by merging firms. When two competitors in a product market merge, their products converge in... View Details

Keywords: Anna Secino

01 Jun 2023
News

Bridging the ESG Data Gap

environmental, social, and governance [ESG] performance for long-term value creation.” Murday developed and launched the company in 2020, collaborating with faculty,... View Details

Keywords: Deborah Blagg

21 May 2021
Blog Post

Alumni Spotlight: Cissy Chen (MBA 2019)

values taught in this class within the firm. In these HBS courses and in the work you have pursued, you have gained perspective on ESG frameworks and their application to the... View Details

09 Sep 2015
Research & Ideas

Leadership Lessons of the Great Recession: Options for Economic Downturns

customer demand. CUTTING EXPENSES AND PAYING BONUSES In addition to furloughs, the Honeywell leaders cut production and financial expenses, focusing on efficiencies in managing... View Details

Keywords: by Sandra Sucher & Susan Winterberg; Aerospace; Electronics

06 Feb 2013
What Do You Think?

Is ‘Conscious Capitalism’ an Antidote to Income Inequality?

customer satisfaction and product excellence at least as important as profitability), a collaborative spirit between employers and employees , a long-term view , View Details

Keywords: by James Heskett

Web

Running a Program/Submitting a Job - Research Computing Services

HBSGrid. The easiest is using wrapper (default submission) scripts via NoMachine and pre-defined commands. The other method is custom submission scripts , which offers maximum flexibility but involves... View Details

19 Apr 2010
Research & Ideas

The History of Beauty

backgrounds and characters, but most shared a passion for the beauty industry, combined with an ability to understand the societal values and artistic trends of their eras,... View Details

Keywords: by Sean Silverthorne; Beauty & Cosmetics

16 Aug 2004
Research & Ideas

Luxury Isn’t What It Used to Be

even more vigorously to assert who they are socially, psychically, and culturally," remarks Koehn. "As a value proposition, luxury goods are very sensitive to timing View Details

Keywords: by Julia Hanna; Consumer Products

February 2007 (Revised May 2007)
Case

Li & Fung 2006

By: F. Warren McFarlan, William C. Kirby and Tracy Manty

Describes the opportunities and strategy facing one of the most innovative global supply-chain companies, and the strategy it has chosen to deal with the expanding demand for its services. Li & Fung links thousands of factories in India, China, and elsewhere to nearly... View Details