Communication Technologies - Publications - Faculty & Research

Profile

Laura Mackay

(e.g., new delivery models, digital health, etc.) is front and center. The level of access to thought leaders in the community and alumni network, as well as to entrepreneurs and established companies driving the latest insights and... View Details

Keywords: Technology; Technology

Profile

Fatou Bintou Sagnang

something that impacts people, but also draws me close to people. I just didn't see myself being in a lab all the time. I wanted to interact—business was a way for me to get to that." Connecting the dots, filling the plate After three and a half years with... View Details

Keywords: Consulting; Tech

01 Sep 2003
News

Alumni Bookshelf

Authentic Leadership by William W. (“Bill”) George (MBA ’66) (Jossey-Bass) Drawing from a decade of experience as CEO and chairman of medical technology company Medtronic, George analyzes the causes of the current crisis in corporate... View Details

Keywords: Publishing Industries (except Internet); Information

06 Dec 2021
News

Digitalization: The Key to the Future of HBS

experience, reach more people, and build communities across HBS. Why is this important for the School? If we’re going to be the world leaders in business education, we can’t afford not to have this as a core competency. We have to be... View Details

Keywords: April White

06 Oct 2016
Blog Post

An Interview with Corporate Relations Director, Cathy Hutchinson

Professional Development office – working with students, alumni and hiring organizations. My team manages our external marketing & communications to recruiters; as well as promotes all of our great resources to alumni. In addition, I... View Details

Keywords: Technology; Technology

30 Jun 2003
Research & Ideas

Computer Security is For Managers, Too

information about benefit programs probably warrant less protection. The next step is to review the people, processes, and technologies that support those assets, including external suppliers and partners. When you're done with that,... View Details

Keywords: by Robert D. Austin & Christopher A.R. Darby

December 2012 (Revised October 2013)
Case

Developing the Materiality Matrix at Telefónica

By: Robert G. Eccles, George Serafeim and Asun Cano-Escoriaza

Telefónica, one of the largest telecommunication companies in the world and headquartered in Spain, has been issuing a corporate sustainability report since 2002. In its 2011 Sustainability report, the company included a "materiality matrix," and was one of only five... View Details

Keywords: Sustainability; Sustainability Reporting; Sustainable Strategy; CSR; Corporate Social Responsibility; Communication Technology; Environmental Accounting; Corporate Social Responsibility and Impact; Environmental Sustainability; Telecommunications Industry; Spain

Citation

Educators

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01 Mar 2016
News

Alumni and Faculty Books for March 2016

with comical tales are perceptive looks at things as different as family Christmas rituals, and the impact of 40 years of communism on society. When Climate Change Hits Home by Diogo Castro Freire (MBA 2012) (Amazon Digital Services LLC)... View Details

08 Jun 2015
News

Gender integration in consulting

One of the first women to be recruited by McKinsey & Company, pioneer Joan Griewank Colligan (MBA 1964) eventually launched her own practice as an independent consultant. (Published June 2015) View Details

01 Jan 2012
News

Cynthia Carroll, MBA 1989

Anglo American, one of the world’s largest mining companies, Cynthia Carroll traveled to 14 countries, visiting mines and interviewing staff, meeting with government officials, and talking to miners and local community members. “I needed... View Details

07 Dec 2016
HBS Case

Why Millennials Flock to Fintech for Personal Investing

Millennials are disruptive bunch. The first generation to grow up with the internet, consumers born after 1980 are used to relying on technology and engineering to do almost everything—including shopping (Amazon), listening to music... View Details

Keywords: by Michael Blanding; Financial Services

16 Jan 2014
Research & Ideas

Resolving Patent Disputes that Impede Innovation

In the high-tech industry, it's common practice for a governing body to develop technical standards for any given technology. The goal is to promote widespread adoption and compatibility among various devices. The Bluetooth standard lets a Nokia headset View Details

Keywords: by Carmen Nobel; Technology; Technology

01 Sep 2011
News

Water for Life

lives, provide a much-needed service, and, at the same time, make reasonable returns on our investment. It was a conscious effort on the part of Manila Water to provide the same level of service to all customers, including those in low-income communities. These... View Details

Keywords: Waste Management and Remediation Services; Corporate Services; Water, Sewage and Supply Systems; Utilities

07 Oct 2011
Research & Ideas

The Steve Jobs Legacy

spurned because he is so harsh and demanding. He is in turn betrayed by his closest ally (John Sculley), but ultimately the clarity of his vision and charisma triumph, and he transforms the world. The transformation in communications he... View Details

Keywords: Re: Multiple Faculty; Technology; Technology

19 Jan 2016
News

The Three HBS Alumni “Defining the 2016 Campaign”

As anyone with a Twitter account can tell you, the marriage of tech and politics is growing ever tighter. The three HBS alumni who appear on WIRED’s recent “20 Tech Insiders Defining the 2016 Campaign” are good examples of how Washington is turning to Silicon Valley... View Details

29 Feb 2016
HBS Case

Bigbelly's Big Bet on the Digital Trash Can

advertising. “Government is a giant customer. They buy a lot of stuff” Harvard Business School professor Mitchell Weiss explores this strategy pivot in a new case on Bigbelly, co-written with case researcher Christine Snively, that looks at the implications for View Details

Keywords: by Michael Blanding; Energy

01 Mar 2012
News

Putting Ghosts to Rest

together. Rebuilding communities was the other big challenge. The fractured villages needed something to pull them together—not just at the family-to-family level (as was being done with the cows) but at the View Details

Keywords: Chris Maloney; Animal Production and Aquaculture; Agriculture; Social Assistance; Health, Social Assistance

March 2024
Article

Differences in Care Team Response to Patient Portal Messages by Patient Race and Ethnicity

By: Mitchell Tang, Rebecca Mishuris, Lily Payvandi and Ariel Dora Stern

Importance: The COVID-19 pandemic was associated with substantial growth in patient portal messaging. Higher message volumes have largely persisted, reflecting a new normal. Prior work has documented lower message use by patients who belong to minoritized racial... View Details

Keywords: Health Pandemics; Technology Adoption; Prejudice and Bias; Equality and Inequality; Communication Technology; Race; Ethnicity; Health Industry