Publications

January 1998
Case

Transformation at Ernst & Young, United Kingdom

By: John J. Gabarro and Samantha Graff

Describes a major organizational transformation process at Ernst & Young, United Kingdom, and the events leading up to the first deal since its introduction. Raises questions of leadership, organizational design, and organizational change. View Details

Keywords: Organizational Change and Adaptation; Change Management; Leadership; Organizational Design; Restructuring; Accounting Industry; United Kingdom

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2015
Chapter

How Leaders Use Values-based Guidance Systems to Create Dynamic Capabilities

By: Rosabeth M. Kanter, Matthew Bird, Ethan Bernstein and Ryan Raffaelli

How do strategic leaders create change-adept organizations? Based on qualitative field research, this chapter argues that well-defined institutionalized purpose, values, and principles act as an organizational guidance system that integrates and strengthens the... View Details

Keywords: Dynamic Capabilities; Field Research; Intrinsic Motivation; Organizational Identity; Ecosystem; Organizational Change and Adaptation; Mission and Purpose; Motivation and Incentives; Research; Management Systems; Change

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01 Jun 2012
News

Alumni Book Briefs

creating a good narrative in selling effectively. Just Start: Take Action, Embrace Uncertainty, Create the Future by Leonard A. Schlesinger (DBA 1979) and Charles F. Kiefer, with Paul B. Brown (Harvard Business Review Press) In an environment where change is constant... View Details

Keywords: News, Library, Internet, and Other Services; Information; Clothing and Clothing Accessories Stores; Retail Trade

November 2005 (Revised December 2006)
Case

Jeanette Clough at Mount Auburn Hospital

Jeanette Clough, the CEO of Mt. Auburn Hospital, successfully leads a turnaround for the struggling local hospital. When she assumed leadership of Mt. Auburn in 1998, the hospital had recently suffered a $10 million loss. During her first six months, several members of... View Details

Keywords: Organizational Change and Adaptation; Change Management; Leading Change; Expansion; Health Care and Treatment; Business and Community Relations; Health Industry; Cambridge

09 Nov 2009
Research & Ideas

Come Fly with Me: A History of Airline Leadership

opportunities and promise where others see only defeat.” At each stage of aviation's business life cycle—start-up, growth, maturity, decline, rebirth—new types of leaders emerged, such as entrepreneur C.E. Woolman at Delta in the 1920s and '30s; professional View Details

Keywords: by Sarah Jane Gilbert; Air Transportation

17 Oct 2017
First Look

First Look at New Research and Ideas, October 17, 2017

Saga.” Zacconi had only a few days left to decide what to reply to Activision Blizzard, one of the largest video game publishers in the world, which had offered to acquire King for almost $6 billion. King had already managed to... View Details

Keywords: Sean Silverthorne

July 2004 (Revised May 2009)
Case

Getting Participant-centered Learning to Work

By: Thomas R. Piper, James L. Heskett and Gustavo Herrero

The newly appointed dean of a South American business school is eager to transform the learning process from the traditional lecture method to one that actively engages students and contributes to the development of critical managerial skills, attitudes, and world... View Details

Keywords: Change Management; Transformation; Business Education; Leading Change; Business Processes; Organizational Change and Adaptation; Alliances; Education Industry; South America

Web

AI at Work | Working Knowledge

right even when it’s wrong . Tools can be persuasive enough to convince users to question their own conclusions. Productivity gains can help managers focus on what matters . A study of software coders found that AI didn’t just help them... View Details

19 Apr 2004
Research & Ideas

Ground-Floor Opportunities for Retail in India

diversified from there. Now, as CEO and managing director of Pantaloon Retail (India) Limited, he oversees thirty-two department stores in fifteen cities. "Ordinary people are buying what the rich can afford," he said, adding... View Details

Keywords: by Julia Hanna; Consumer Products; Retail

23 Nov 1999
Research & Ideas

The Future of the Venture Capital Cycle

magnitude of fundamental technological innovation in the economy, the presence of liquid and competitive markets for venture capitalists to sell their investments (whether markets for stock offerings or acquisitions), and the willingness of highly skilled View Details

Keywords: by Paul A. Gompers & Josh Lerner; Financial Services

15 Dec 2024
News

The Golden Thread

structure, whether it’s a small tweak or a big move. That’s something we saw over and over in our interviews,” says Amabile. At the same time, though, recognize that life changes unexpectedly, which requires Adaptability “Our life... View Details

Keywords: Julia Hanna; Illustration by Nigel Buchanan; retirement; careers; psychology

20 Apr 2020
News

Framebridge Is Making Thousands of Face Shields for Frontline Workers

Web

Public Entrepreneurship - Course Catalog

HBS Course Catalog Public Entrepreneurship Course Number 1623 Professor of Management Practice Mitchell Weiss Fall; Q1Q2; 3.0 credits 28 Sessions Exam For an audio description of this course, click here . Career Focus This course is... View Details

01 Jun 2000
News

Business Suits You: Experimenting with Professional Identity

Role-playing is not just for the psychiatrist's couch or the acting student, according to new research by HBS professor Herminia M. Ibarra. In studying how junior professionals learn the skills required to move into senior roles, Ibarra found that "people View Details

January 2008
Case

Procter & Gamble Brazil (A): 2 1/2 Turnarounds

By: Rosabeth Moss Kanter and Matthew Bird

Juliana Azevedo Schahin, a local marketing director for Procter & Gamble in Sao Paulo, had worked closely with Tarek Fahahat, a regional executive based in Caracas, to solve the growth and profitability problems of P&G Brazil. They did so through the creation of... View Details

Keywords: Innovation and Management; Growth and Development Strategy; Brands and Branding; Demand and Consumers; Product Development; Organizational Change and Adaptation; Expansion; Consumer Products Industry; Caracas

December 1997 (Revised April 2000)
Case

John Trani's First Year

By: Hugo Uyterhoeven

John Trani is Stanley Works' new CEO. This case describes his philosophy, communications, and actions during his first seven months in office, aiming at a major transformation of strategic postures, organizational structure, and company culture. View Details

Keywords: Organizational Change and Adaptation; Strategic Planning; Communication; Personal Development and Career; Organizational Culture; Leadership Style; Management Skills; Consumer Products Industry