Technology and Operations Management - Publications - Faculty & Research - Harvard Business School

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August 2024
Case

Scaling Seven Starling

By: Ryan W. Buell and Carin-Isabel Knoop

Seven Starling, a maternal mental health startup, is scaling its digital clinic model. Seven Starling addresses perinatal mental health challenges by providing licensed therapists, peer support, and medication to mothers across five states, with a hybrid care model... View Details

Keywords: Business Model; Business Startups; Health Care and Treatment; Growth and Development Strategy; Mission and Purpose; Health Industry

August 2024 (Revised March 2025)
Case

DBS' AI Journey

By: Feng Zhu, Harold Zhu and Adina Wong

Headquartered in Singapore, DBS Bank, one of Asia's leading financial services groups, embarked on a multi-year digital transformation under CEO Piyush Gupta in 2014. It was then that DBS also began experimenting with AI to drive value for the business and customers.... View Details

Keywords: Corporate Governance; AI and Machine Learning; Digital Transformation; Risk Management; Value Creation; Banking Industry; Financial Services Industry; Asia; Singapore

2024
Book

Smart Rivals: How Innovative Companies Play Games That Tech Giants Can't Win

By: Feng Zhu and Bonnie Yining Cao

A fresh, research-based look at how companies can better compete, on their own terms, with tech giants. View Details

Keywords: Growth and Development Strategy; Product Design; Disruptive Innovation; Competitive Advantage

August 2024
Technical Note

Measuring Concentrated Ownership

By: Christina R. Wing, Everett Alexander and Justin Huang

Firms with strong governance practices exhibit lower control premiums due to reduced risks and more efficient operations. Conversely, poorly governed firms may exhibit higher control premiums as new owners anticipate the need for substantial governance improvements.... View Details

Keywords: Concentrated Ownership; Ownership; Corporate Governance; Valuation

August 2024
Background Note

Mitigating Climate Change with Machine Learning

By: Michael W. Toffel, Kelsey Carter, Amy Chambers, Avery Park and Susan Pinckney

This note highlights how machine learning is being used to decarbonize (reduce GHG emissions) several key sectors including electricity, transportation, building, industrial processes, and agriculture -- and how machine learning is being used to accelerate efforts to... View Details

Keywords: Climate; Artificial Intelligence; Adaptation; Climate Change; AI and Machine Learning; Innovation and Invention

August 2024
Technical Note

Managing Professional Relationships in the Modern Workplace

By: Christina R. Wing, Andrew Peddar and Dylan Torchinsky

August 2024
Case

Managing Science: Perspectives from Postdocs

By: Kyle R. Myers, Rembrand Koning, Solene Delecourt, Katelyn Cranney, Kris Gulati and Scott Sawaya

August 2024
Technical Note

Introduction to Data Analysis in Python

By: Michael Parzen and Jo Ellery

This note introduces Python as a tool for data science, including the Pandas library for data analysis. View Details

Keywords: Analytics and Data Science

September 2024
Article

Comprehensive Measurement of Biopharmaceutical R&D Investment

By: Amitabh Chandra, John Drum, Michael Daly, Henry Mirsberger, Samuel Spare, Ulrich Neumann, Silas Martin and Noam Kirson

Keywords: Research and Development; Investment; Pharmaceutical Industry

August 2024 (Revised November 2024)
Case

Commonwealth Fusion Systems: Born at Scale

By: Joshua Lev Krieger, Jim Matheson, Kyle Myers, Gunnar Trumbull and Richard Vietor

This case study chronicles the journey of Commonwealth Fusion Systems (CFS) on its ambitious mission to commercialize fusion energy and become the world’s leading provider of fusion power plants. Emerging from a “special arrangement” with MIT's Plasma Science and... View Details

Keywords: Nuclear Energy; Innovation; Entrepreneurship; Entrepreneurial Finance; Energy Generation; Commercialization; Science-Based Business; Technological Innovation; Market Entry and Exit; Energy Industry

2025
Working Paper

Narrative AI and the Human-AI Oversight Paradox in Evaluating Early-Stage Innovations

By: Jacqueline N. Lane, Léonard Boussioux, Charles Ayoubi, Ying Hao Chen, Camila Lin, Rebecca Spens, Pooja Wagh and Pei-Hsin Wang

Do AI-generated narrative explanations enhance human oversight or diminish it? We investigate this question through a field experiment with 228 evaluators screening 48 early-stage innovations under three conditions: human-only, black-box AI recommendations without... View Details

Keywords: Large Language Models; AI and Machine Learning; Innovation and Invention; Decision Making

2024
Article

Crucibles, Multiple Sensitive Periods, and Career Progression

By: Prithwiraj Choudhury, Sunasir Dutta, Hise O. Gibson and Eric Lin

We study the effects of crucible experiences along multiple sensitive periods on career progression. While prior literature has hinted that individuals can be imprinted during multiple sensitive periods, not just during the early career, there has been scant attention... View Details

Keywords: Military Service; Personal Development and Career; Transformation; Power and Influence; Learning; Human Capital

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2024
Article

Neyman Meets Causal Machine Learning: Experimental Evaluation of Individualized Treatment Rules

By: Michael Lingzhi Li and Kosuke Imai

A century ago, Neyman showed how to evaluate the efficacy of treatment using a randomized experiment under a minimal set of assumptions. This classical repeated sampling framework serves as a basis of routine experimental analyses conducted by today’s scientists across... View Details

Keywords: AI and Machine Learning; Research

July 2024
Technical Note

Introduction to SQL in Python

By: Michael Parzen and Jo Ellery

This note walks through the basics of SQL and how to use this language in Python via the SQLite package. View Details

Keywords: Analytics and Data Science

July 2024
Technical Note

Version Control and Web Deployment

By: Michael Parzen and Jo Ellery

This note introduces version control using Git and GitHub, with an example covering how to make simple web applications. View Details

Keywords: Applications and Software

July 2024 (Revised March 2025)
Technical Note

Note on Working with Relatives in the Family Enterprise

By: Christina R. Wing and Hillary B Sieber

This note delves into the intricacies of working with relatives, offering insights and strategic recommendations for navigating the opportunities and complexities inherent in such environments. This note will cover common challenges, best practices and key governance... View Details

Keywords: Family and Family Relationships; Governance Controls; Family Business; Business or Company Management

July 2024
Case

Porsche

By: Stefan Thomke and Daniela Beyersdorfer

The case reveals how Porsche has become one of the world’s leading car companies. Central to Porsche’s growth strategy is creating great products, including its legendary 911 Carrera sportscar, and offering innovative customer experiences. As the automotive industry is... View Details

Keywords: Change Management; Product Development; Growth and Development Strategy; Product Marketing; Auto Industry; Germany; Europe

July 2024
Technical Note

Introduction to Optimization Using Python

By: Michael Parzen and Jo Ellery

July 2024
Case

“In That Crucible, You Find Innovation”: Public Safety Transformation in Albuquerque

By: Hise O. Gibson and Antonio Manuel Oftelie

“In That Crucible, You Find Innovation”: Public Safety Transformation in Albuquerque" centers on Mayor Tim Keller’s leadership during the social justice protests in 2020 and his efforts to reinvent Albuquerque’s public safety model. Faced with both a federal consent... View Details

Keywords: Change Management; Government Administration; Leading Change; Safety; Social Issues; Governing Rules, Regulations, and Reforms; Ethics; Public Administration Industry; New Mexico

July 2024
Technical Note

What Is AI?

By: Michael Parzen and Jo Ellery

This note discusses definitions of artificial intelligence and covers the broad types of learning used in training AI, as well as explaining in detail how neural networks are built, trained, and used. View Details

Keywords: AI and Machine Learning

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