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  • 24 Jul 2023
  • Research & Ideas

Part-Time Employees Want More Hours. Can Companies Tap This ‘Hidden’ Talent Pool?

recommends three actions to business leaders: Label the issue for employees. For too long, workplace norms around benefits have continued unchallenged. “Make it discussable,” Fuller says. “The issue of employee’s broader needs was... View Details
Keywords: by Kara Baskin
  • 31 Oct 2023
  • HBS Case

Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations?

The verdict: As workplace standards are changing, loud and abusive behavior that may have been within acceptable standards a decade or two ago is increasingly being called out as toxic. That said, as a consultant, you aren’t operating... View Details
Keywords: by Michael Blanding; Consulting
  • 02 Apr 2024
  • Research & Ideas

Employees Out Sick? Inside One Company's Creative Approach to Staying Productive

Managers can forge close relationships with other managers so they can borrow employees from one another to fill in the absentee gaps, according to his forthcoming research in the Journal of the European Economic Association. Grappling... View Details
Keywords: by Michael Blanding; Fashion
  • 05 Aug 2022
  • Research & Ideas

Why People Crave Feedback—and Why We’re Afraid to Give It

Workplace surveys consistently show that employees crave better information about how they could improve their performance. But most say they don’t get it. A recent Gallup poll, for example, found only 26 percent of employees strongly... View Details
Keywords: by Michael Blanding
  • 24 Mar 2022
  • Research & Ideas

Rituals at Work: Teams That Play Together Stay Together

group rituals in the workplace and reviewing past research, Norton and his coauthors determined that group rituals have three core elements: physical, communal, and psychological. “Rituals have a physical element—some specific words or... View Details
Keywords: by Kristen Senz
  • 05 Dec 2006
  • First Look

First Look: December 5, 2006

Bowman, Steve LaValle, Vikas Mittal, Das Narayandas, Girish Ramani, and Rajan Varadarajan Periodical:Journal of Service Research 9, no. 2 (November 2006): 184-194 Abstract Conceptually, customer relationship management (CRM) has been... View Details
Keywords: Sean Silverthorne
  • 16 Jul 2018
  • Research & Ideas

Kids of Working Moms Grow into Happy Adults

who are employed, and they have more egalitarian gender attitudes about women and men in the workplace as well,” McGinn says. “So having an employed mom affects the choices these sons are making.” Employed moms strongly shape their... View Details
Keywords: by Dina Gerdeman
  • 2023
  • Working Paper

Rapport in Organizations: Evidence from Fast Food

By: Achyuta Adhvaryu, Parker Howell, Anant Nyshadham and Jorge Tamayo
Common identity often provides a foundation for workplace rapport. Though gender is perhaps the most frequently studied dimension of identity among workers, little is known about how gender match between managers and their workers might affect team performance. Using... View Details
Keywords: Management; Relationships; Gender; Labor and Management Relations; Organizational Change and Adaptation; Employees; Food and Beverage Industry; Colombia
Related
  • 20 Jun 2005
  • Research & Ideas

Creating a Positive Professional Image

involves attempts to educate others about the positive qualities of your identity group, advocate on behalf of members of your identity group, and incorporate your background and identity-related experiences into your workplace... View Details
Keywords: by Mallory Stark
  • 28 Jan 2019
  • Research & Ideas

Forget Cash. Here Are Better Ways to Motivate Employees

gift cards for pulling off impressive projects, or even just by saying “thank you” for a job well done. “Cash matters in people’s lives, but it’s not all that matters,” says Whillans, who researches what makes people happy. “What really matters in the View Details
Keywords: by Dina Gerdeman
  • 04 Sep 2018
  • First Look

New Research and Ideas, September 4, 2018

2018 Individual Creativity in the Workplace An Integrated Model of Dynamic Problem Solving within Organizational Constraints By: Cromwell, Johnathan R., Teresa M. Amabile, and Jean-François Harvey Abstract—Rapid technological change,... View Details
Keywords: Dina Gerdeman
  • 14 Apr 2015
  • First Look

First Look: April 14

  Publications April 2015 Routledge Strong Brands, Strong Relationships By: Fournier, Susan, Michael Breazeale, and Jill Avery Abstract—From the editorial team of the groundbreaking Consumer-Brand Relationships: Theory and Practice comes... View Details
Keywords: Sean Silverthorne
  • 22 Aug 2016
  • Research & Ideas

Master the One-on-One Meeting

who makes time for their team members—especially those who are also leaders—is less likely to suffer poor team performance because of ambiguity and mistrust. Each 1:1 is an opportunity to clarify the goals of the organization, your performance expectations and build a... View Details
Keywords: by Julia B. Austin
  • 13 Jun 2022
  • Research & Ideas

Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen

as much attention." Since feeling seen and heard is important, extroverts who seem to focus on themselves may lose credibility with colleagues, the findings suggest. The research has ramifications for workplace relationships, especially... View Details
Keywords: by Pamela Reynolds
  • 31 Oct 2018
  • What Do You Think?

What is the Function of Fear in Leadership?

demonstrating full understanding and competent threat management.” Several respondents saw the relationship between fear and leadership as ever more complex. David Wittenberg associated fear with management but not leadership. In his... View Details
Keywords: by James Heskett
  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • Web

Middle East & North Africa - Global

Center in Istanbul in 2013, followed by offices in Dubai and Cairo. Separately an office was opened in Tel Aviv in 2016 reporting to the Europe Research Center. All play an important role in helping HBS develop and strengthen View Details
  • 18 Dec 2018
  • First Look

New Research and Ideas, December 18, 2018

experienced in the field that provoked many important questions. Could Philips improve its offerings by conceptualizing patient journeys through a health continuum? Could it forge new relationships with customers to create more value over... View Details
Keywords: Dina Gerdeman
  • 18 Jun 2024
  • Research & Ideas

What Your Non-Binary Employees Need to Do Their Best Work

Coffman says. “These personal relationships may be important for increasing inclusion and reducing discrimination.” How to create a more inclusive workplace Managers can take steps to help all individuals,... View Details
Keywords: by Michael Blanding
  • 14 May 2018
  • Research & Ideas

Amazon vs. Whole Foods: When Cultures Collide

rapid growth from its Austin, Texas, home across the country. Managers operated stores like autonomous fiefdoms, able to tailor offerings based on customer preferences for fresh, local produce. Employees—also known as team members—built View Details
Keywords: by Michael Blanding; Food & Beverage