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  • February 2019 (Revised September 2019)
  • Case

Amazon in Fashion

By: John R. Wells, Benjamin Weinstock and Gabriel Ellsworth
According to many analysts and industry observers, in 2018 Amazon became the largest retailer of apparel in the United States and the second largest in the world, behind Alibaba. Much of Amazon’s apparel was made by third-party retailers on its platform, but Amazon had... View Details
Keywords: Amazon; Amazon.com; Fashion; Fashion Accessories; Retail; Retailing Industry; Retailing; ASOS; Inditex; Multi-channel Retailers; Online Retail; Online Retailing; Positioning; Private Label; Delivery; Spending; Internet and the Web; Competitive Strategy; Fashion Industry; Fashion Industry; Fashion Industry
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  • 19 Feb 2018
  • Sharpening Your Skills

Amazoned: Is Any Industry Safe?

discussion on health care management, experts looked to the retail industry as a possible model for delivering medical services more effectively. What's your take on Amazon? Share your thoughts in the reader... View Details
Keywords: by Sean Silverthorne; Retail
  • October 2005 (Revised December 2006)
  • Case

Magazine Luiza: Building a Retail Model of "Courting the Poor"

By: Frances X. Frei and Ricardo Reisen de Pinho
Describes the innovative retail model of the Brazilian firm Magazine Luiza. Magazine Luiza enables low-income consumer credit by applying a flexible and nuanced evaluation system. Additionally, its dedication to customer service, employee motivation, and progressive... View Details
Keywords: Motivation and Incentives; Information Technology; Income; Innovation and Management; Success; Customer Focus and Relationships; Credit; Retail Industry; Brazil
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  • 05 Nov 2020
  • Video

Entrepreneurial Opportunities in a Post-COVID World: The Future of Retail & E-Commerce

  • 19 Jun 2014
  • Blog Post

Exploring the World of Retail as an Intern at Walmart

Fortunately for my stress level, I came into HBS with two parts of my career vision crystallized already: a role in the retail & consumer products realm, and something that would allow me to see a project beyond the recommendation... View Details
  • July 1991
  • Supplement

Retail Promotional Pricing: When Is a Sale Really a Sale? (B)

Provides the court's decision in the May D&F case, and updates the controversy surrounding high-low retail pricing. View Details
Keywords: Courts and Trials; Price; Judgments; Retail Industry
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  • March 2011
  • Case

Seven-Eleven Japan: The Tanpin Kanri Retail Practice

By: Hirotaka Takeuchi and Carin-Isabel Knoop
This case focuses on Tanpin Kanri, which uses both store-level human knowledge and product information sharing. View Details
Keywords: Knowledge Sharing; Employees; Practice; Knowledge Use and Leverage; Competitive Strategy; Retail Industry; Japan
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  • November 1990 (Revised December 1991)
  • Case

Ahold & AMS: European Retail Synergy Marketing

By: Ray A. Goldberg
Keywords: Marketing; Retail Industry; Europe
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  • Article

Can Big-Box Retailers Provide Local Health Care?

By: Robert S. Huckman
National retailers, most notably Walmart and Best Buy, are making big bets on their ability to fill this need for local health care. At first glance, these moves are a bit surprising given that these companies have not traditionally been focused on health care... View Details
Keywords: Health Care and Treatment; Service Delivery; Local Range; Retail Industry; Retail Industry
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  • 24 Apr 2014
  • News

Using storytelling to transform the retail experience

Stories make sales. That’s the philosophy of Jennifer Lee Koss (AB 2001, MBA 2008), cofounder of BRIKA, an online shop for modern and elevated craft. BRIKA (from fabricá, the Spanish word for factory) enhances the appeal of its well-crafted goods (many of them... View Details
  • May 1986
  • Case

U.S. Retail Coffee Market (A), Software Case

By: Benson P. Shapiro
Keywords: Food and Beverage Industry; United States
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  • April 2018 (Revised November 2019)
  • Case

JD: Envisioning the Future of Retail (A)

By: Feng Zhu and Shirley Sun
JD, China’s second largest e-commerce company by gross merchandise volume (GMV) after Alibaba, had expanded rapidly from 2012 to 2016. When the company celebrated its 13th birthday in 2017, Richard Liu, its founder, deliberated on the company’s growth strategies. The... View Details
Keywords: Growth and Development Strategy; Competitive Strategy; E-commerce; Retail Industry; China
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  • June 2001
  • Teaching Note

Merchandising At Nine West Retail Stores TN

By: Ananth Raman
Teaching Note for (9-698-098). View Details
Keywords: Retail Industry; United States
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  • July 1991 (Revised June 1992)
  • Case

Retail Promotional Pricing: When Is a Sale Really a Sale? (A)

Addresses the controversy that surrounds highly promotional retail pricing referred to as "high-low pricing" by the trade. High-low pricing involves setting prices at an initially high level for a brief period of time, then discounting off the so-called "regular" or... View Details
Keywords: Courts and Trials; Price; Ethics; Consumer Behavior; Product Marketing; Retail Industry; Colorado
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  • Article

Case Study: Can Retailers Win Back Shoppers Who Browse then Buy Online?

By: Thales S. Teixeira and Sunil Gupta
This case study discusses the options that brick-and-mortar retailers can use to combat the negative consequences of 'showrooming.' View Details
Keywords: Showrooming; E-commerce; Retail Industry
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  • April 1994
  • Supplement

Disposable Diaper Industry in 1984

By: Stephen P. Bradley and Pankaj Ghemawat
Updates the Disposable Diaper Industry in 1974. Intended as an in-class handout. View Details
Keywords: Competition; Markets; Consumer Products Industry; Consumer Products Industry
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  • April 2021
  • Case

Buy Online, Pickup in Store: Evaluating an Omnichannel Intervention in Retail

By: Antonio Moreno, Santiago Gallino and Amy Klopfenstein
In October 2018, fashion, wellness, and beauty retailer Sylvarella implemented a Buy Online, Pickup in Store (BOPS) program in an attempt to counteract a sales decline. While BOPS had the potential to meet customer expectations for a seamless order and fulfillment... View Details
Keywords: Operations; Service Delivery; Logistics; Infrastructure; Distribution Channels; Order Taking and Fulfillment; Analysis; Retail Industry; Retail Industry; United States; Canada
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  • Fast Answer

Book publishing industry

How can I find industry and market reports & statistics on book publishing? For Industry & Market Research: IBISWorld: Market research reports on the book publishing View Details
  • 02 Mar 2016
  • Blog Post

HBS FIELD - A Sneak Peek Into Retail

extensive customer interviews and prototyping. In addition, professors make themselves available to discuss industry trends. Students can also lean on the distinct skills of the other members of their six person team. Finally, students... View Details
Keywords: Consumer Products / Retail
  • Web

Industry Information - Alumni

and news on emerging designers, disruptive technologies and global brands in the fashion and luxury goods industries. United States Census Bureau: Retail Trade Provides the industry monthly sales and... View Details