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  • All HBS Web  (683)
    • People  (2)
    • News  (286)
    • Research  (238)
    • Events  (2)
    • Multimedia  (10)
  • Faculty Publications  (142)
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  • 09 Nov 2022
  • In Practice

COP27: What Can Business Leaders Do to Fight Climate Change Now?

The US government’s newly passed Inflation Reduction Act will direct $370 billion toward advancing renewal energy and reducing greenhouse gas emissions—the country's largest investment in fighting climate change so far. As business and government leaders around the... View Details
Keywords: by Lynn Schenk and Danielle Kost
  • 20 Dec 2017
  • Lessons from the Classroom

How to Design a Better Customer Experience

into consideration the intense emotions of parents and children. So Dietz and his team embarked on a patient-centered redesign by attempting to view the diagnostic procedure through the eyes of a child. The result: Adventure Series scanners that make children feel like... View Details
Keywords: by Dina Gerdeman; Health; Entertainment & Recreation
  • 25 May 2011
  • HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

clean bathrooms and parking lots, along with quick, friendly service. The result? In 2010, its by-store profit was almost double that of the top quartile of competitors. Since its founding in 1958 by Chester Cadieux and Burt B. Holmes,... View Details
Keywords: by Julia Hanna; Retail
  • 30 Apr 2020
  • Book

Fighting Climate Change Requires a New Capitalism

Rebecca Henderson spent her young adult years living two lives. At work, she preached the risks of resisting change to MBA students at the Massachusetts Institute of Technology, drawing on lessons she learned while watching factories close as a management consultant.... View Details
Keywords: by Danielle Kost; Energy
  • 21 Feb 2023
  • Research & Ideas

Are Your Employees Passing Up Incentives? Try Promoting the Programs More

offer. They do not necessarily have to be about cash; they could be something like a reserved parking space near the front of the building or a day off. “Cash is not always king,” John says. “I think you can get more bang for your... View Details
Keywords: by Scott Van Voorhis
  • July 2023 (Revised November 2023)
  • Case

The Miccosukee Tribe and the Battle to Save the Everglades: A Miami Climate Action Story

By: Rosabeth Moss Kanter and Joyce J. Kim
The Miccosukee Indians, a small tribe of indigenous people in South Florida, have a long-standing interest in protecting the land, waterways, and habitats of the Everglades, their ancestral home, which serves as a watershed for urban areas in Miami-Dade County and a... View Details
Keywords: Native Americans; Climate Change; Change; Leadership; Natural Environment; Florida; Everglades National Park
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Kanter, Rosabeth Moss, and Joyce J. Kim. "The Miccosukee Tribe and the Battle to Save the Everglades: A Miami Climate Action Story." Harvard Business School Case 324-002, July 2023. (Revised November 2023.)
  • 07 May 2020
  • Research & Ideas

The One Good Thing Caused by COVID-19: Innovation

The COVID-19 pandemic has profoundly influenced the lives of most people on the planet. It has changed daily activities; something as simple as a walk in the park is perceived very differently now. The same is true for businesses. Many... View Details
Keywords: by Hong Luo and Alberto Galasso
  • 02 May 2022
  • What Do You Think?

Can the Case Method Survive Another Hundred Years?

state law to exempt 38 square miles of property from most state and local regulations. It allows Disney to collect taxes, follow its own building codes and provide emergency services for its six theme parks and resorts in the area. So now... View Details
Keywords: by James Heskett; Education
  • 06 Jan 2016
  • What Do You Think?

Why Do Leaders Get Their Timing Wrong?

report, all employees’ autos were required to be parked in the same direction, apparently with exhausts pointed away from the plant so as to limit pollution damage to the building. There is no report of complaints or questions. While... View Details
Keywords: by James Heskett; Auto; Fashion
  • 04 Apr 2022
  • What Do You Think?

As Disney Board Chair, What Would You Advise CEO Bob Chapek Regarding 'Don’t Say Gay'?

parks—responsible for spreading “pixie dust” for Disney’s “guests”—were supporters of these groups. Within Disney, employees were protesting on social media and organizing walkouts from company theme parks in Florida and elsewhere. In... View Details
Keywords: by James Heskett
  • 03 May 2022
  • Research & Ideas

Desperate for Talent? Consider Advancing Your Own Employees First

Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details
Keywords: by Rachel Layne
  • 17 Aug 2021
  • Research & Ideas

Can Autonomous Vehicles Drive with Common Sense?

and helping the flow of traffic third. But you also need to know when to violate these rules and by how much in order to drive in ways that are more practical.” As an example, if a truck is parked in the middle of the road for long... View Details
Keywords: by Michael Blanding; Auto
  • 05 Jul 2021
  • What Do You Think?

Do Companies Really Need Chief Experience Officers to Know Their Customers?

(Image credit: iStockphoto/skynesher) I will always remember November 11, 1977 as the day I drove a Ford Pinto into the employee parking lot of the General Motors Technical Center in Detroit. My vehicle was the only Ford product in a sea... View Details
Keywords: by James Heskett
  • Winter 2014
  • Article

Inside the Buy-One Give-One Model

By: Christopher Marquis and Andrew Park
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Marquis, Christopher, and Andrew Park. "Inside the Buy-One Give-One Model." Stanford Social Innovation Review 12, no. 1 (Winter 2014): 28–33.
  • 1 Aug 2010
  • Conference Presentation

Lords of the harvest: Symbolic signaling and regulatory approval of genetically modified organisms in the nascent U.S. agriculture-biotechnology sector

By: Shon R. Hiatt and Sangchan Park
Keywords: Science; Information Technology; Governing Rules, Regulations, and Reforms; Agribusiness; Agriculture and Agribusiness Industry; Biotechnology Industry; United States
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Hiatt, Shon R., and Sangchan Park. "Lords of the harvest: Symbolic signaling and regulatory approval of genetically modified organisms in the nascent U.S. agriculture-biotechnology sector." Paper presented at the Academy of Management Annual Meeting, Montreal, Canada, August 01, 2010.
  • October 18, 2024
  • Article

Why Workplace Well-Being Programs Don’t Achieve Better Outcomes

By: Jazz Croft, Acacia Parks and Ashley Whillans
By 2026, global corporate spending on wellness programs is set to top $94.6 billion, yet anticipated improvements in well-being are not being realized, and, in fact, mental health needs are continuing to rise around the world. Drawing on a large body of recent... View Details
Keywords: Organizational Culture; Employees; Well-being
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Croft, Jazz, Acacia Parks, and Ashley Whillans. "Why Workplace Well-Being Programs Don’t Achieve Better Outcomes." Harvard Business Review Digital Articles (October 18, 2024).
  • Article

The Price of Anarchy of Self-Selection in Tullock Contests

By: Hau Chan, David C. Parkes and Karim R. Lakhani
Crowdsourcing platforms operate by offering their clients the ability to obtain cost-effective solutions for their problems through contests. The top contestants with the best solutions are rewarded, and the submitted solutions are provided to the clients. Within the... View Details
Keywords: Crowdsourcing Contests; Game Theory
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Chan, Hau, David C. Parkes, and Karim R. Lakhani. "The Price of Anarchy of Self-Selection in Tullock Contests." Proceedings of the International Conference on Autonomous Agents and Multiagent Systems (AAMAS) 19th (2020): 1795–1797.
  • 29 Jan 2019
  • Research & Ideas

'Green Bonds' May Be Our Best Bet for Environmental Damage Control

Municipalities have been selling bonds to pay for public works projects—fire stations, parking garages,sewage treatment systems—for 200 years. It’s only in the past decade or so, however, that they’ve been selling them with an extra perk:... View Details
Keywords: by Michael Blanding; Energy; Utilities; Construction; Green Technology; Public Administration
  • 26 Apr 2011
  • Op-Ed

HBS Faculty Comment on Environmental Issues for Earth Day

king of the commute, even though public transit often has lower direct dollar cost. The prevalence of private automobiles causes problems that go far beyond the combustion engine and its massive carbon footprint. In city centers, underground View Details
Keywords: by Staff; Energy; Utilities
  • Article

How Do Fairness Definitions Fare? Examining Public Attitudes Towards Algorithmic Definitions of Fairness

By: Nripsuta Saxena, Karen Huang, Evan DeFilippis, Goran Radanovic, David C. Parkes and Yang Liu
What is the best way to define algorithmic fairness? While many definitions of fairness have been proposed in the computer science literature, there is no clear agreement over a particular definition. In this work, we investigate ordinary people’s perceptions of three... View Details
Keywords: Fairness; Decision Making; Perception; Attitudes; Public Opinion
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Saxena, Nripsuta, Karen Huang, Evan DeFilippis, Goran Radanovic, David C. Parkes, and Yang Liu. "How Do Fairness Definitions Fare? Examining Public Attitudes Towards Algorithmic Definitions of Fairness." Proceedings of the AAAI/ACM Conference on Artificial Intelligence, Ethics, and Society (2019).
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