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  • March 2004 (Revised January 2008)
  • Case

Samsung Electronics Company: Global Marketing Operations

By: John A. Quelch
Samsung's global marketing director is assessing how to build the global brand reputation of the company further and upgrade the company's worldwide brand image. To show how to build a global brand. View Details
Keywords: Global Range; Globalized Firms and Management; Brands and Branding; Reputation
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  • 2003
  • Chapter

Operating as a Knowledge System

By: Dorothy A. Leonard
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  • May 1989
  • Case

Hercules Incorporated: The Pyrrhidone Operation

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  • 1975
  • Text Book

Operations Management: Text and Cases

By: Paul Marshall, William Abernathy, Jeffrey G. Miller, Richard P. Olsen, Richard S. Rosenbloom and D. Daryl Wyckoff
Keywords: Management; Information; Cases
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  • November 1980
  • Background Note

Overview of IBM Operating Systems

By: James I. Cash Jr.
Keywords: Software; Computer Industry
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  • 22 Dec 2016
  • Video

Technology & Operations Management: Climate Change Challenge

  • February 2025
  • Teaching Note

Akooda: Charging Toward Operational Intelligence

By: Christopher Stanton and Shira Aronson
Teaching Note for HBS Case No. 823-018. View Details
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  • October 1988 (Revised April 1993)
  • Case

Seligram, Inc.: Electronic Testing Operations

Explores the obsolescence of a cost system when technology changes. In particular, it asks students to increase the number of cost center and allocation bases. The firm moves from a one-center, direct labor-hour system to a three-center, direct labor-hour and... View Details
Keywords: Technology; Cost Accounting; Change Management
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  • 2019
  • Introduction

Operations in an Omnichannel World

By: Antonio Moreno and Santiago Gallino
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  • March 1985 (Revised July 1986)
  • Background Note

Foreign Operations Accounting and Analysis

By: David F. Hawkins
Keywords: International Accounting
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  • June 1993 (Revised December 1993)
  • Case

Hewlett-Packard Co.: European Remarketing Operation

By: John A. Quelch
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  • June 2002
  • Article

Assessing Operating Cash Flow Quality

By: David F. Hawkins
Keywords: Cash Flow; Quality
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  • October 2021 (Revised February 2025)
  • Module Note

Operations in an Omnichannel World: Digital Integration of Operations Across Channels and Organizations

By: Antonio Moreno
Keywords: Omnichannel; Operations
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  • Teaching Interest

Technology and Operations - MBA Required Curriculum

By: Ryan W. Buell

This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details

  • Teaching Interest

Technology and Operations - MBA Required Curriculum

By: Feng Zhu


This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of... View Details

  • Teaching Interest

Technology and Operations Management - MBA Required Curriculum

This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details

  • October 2018
  • Article

The Operational Value of Social Media Information

By: Ruomeng Cui, Santiago Gallino, Antonio Moreno and Dennis J. Zhang
While the value of using social media information has been established in multiple business contexts, the field of operations and supply chain management have not yet explored the possibilities it offers in improving firms' operational decisions. This study attempts to... View Details
Keywords: Machine Learning; Information; Sales; Forecasting and Prediction; Social Media
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  • Teaching Interest

Technology and Operations – MBA Required Curriculum

This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details

  • Teaching Interest

Managing Service Operations - MBA Elective Curriculum

By: Ryan W. Buell

World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details

Keywords: Service Delivery; Customer Satisfaction; Customer Loyalty; Quality; Employees; Service Models; Service Industry
  • 2002
  • Working Paper

The New Operational Dynamics of Business Ecosystems: Implications for Policy, Operations and Technology Strategy

By: Marco Iansiti and Roy Levien
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