Publications

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2022
Book

Deep Purpose: The Heart and Soul of High-Performance Companies

By: Ranjay Gulati

This book offers a compelling reassessment and defense of purpose as a management ethos, documenting the vast performance gains and social benefits that become possible when firms manage to get purpose right. Few business topics have aroused more skepticism in recent... View Details

Keywords: Purpose; Business And Society; Organizations; Mission and Purpose; Performance Effectiveness; Organizational Culture

May–June 2021
Article

Eliminate Strategic Overload

By: Felix Oberholzer-Gee

As companies respond to intensifying competitive pressures and challenges, they ask more and more of their employees. But organizations often have very little to show for the efforts of their talented and engaged workers. By selecting fewer initiatives with greater... View Details

Keywords: Strategic Initiatives; Value-based Strategy; Organizational Effectiveness; Strategy; Value Creation

Article

Managing a Polarized Workforce: How to Foster Debate and Promote Trust

By: Julia A. Minson and Francesca Gino

One of the toughest challenges leaders face is managing diverse perspectives—and given heightened tensions over politics and movements such as #MeToo and Black Lives Matter, that’s more difficult today than ever before. At the same time, productive disagreement and... View Details

Keywords: Polarization; Employees; Perspective; Interpersonal Communication; Organizational Culture; Trust

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04 Mar 2020
Research & Ideas

How Schmoozing with the Boss Helps Men Get Promoted

managers themselves who pass on the same advantage to their male employees. How employees and companies can help bridge the gap So, what should employees do? Make an effort to View Details

Keywords: by Dina Gerdeman

April 2023 (Revised September 2023)
Case

Levels: The Remote, Asynchronous, Deep Work Management System

By: Joseph B. Fuller and George Gonzalez

Levels is a highly innovative startup in the health care space. They intend to revolutionize health by linking behavior—eating, exercise, sleeping, etc.—to changes in metabolism. They believe metabolic health can be managed through careful monitoring of changes in... View Details

Keywords: Applications and Software; Business Startups; Organizational Culture; Management Style; Technology Industry; United States

Educators

01 Jun 2022
What Do You Think?

Is Stakeholder Management Facing New Headwinds?

influence on the decision. That’s all well and good—until factors like cultural issues and employee power begin to creep into the picture. For example, the state has had power but only now seems to be exhibiting higher levels of interest... View Details

Keywords: by James Heskett

October 2014 (Revised May 2015)
Case

HandsOn Bay Area: Scaling Up Community Service

By: James Heskett

HandsOn Bay Area, an organization devoted to the performance of (and development of leaders for) community service, is undergoing a significant (and internally controversial) shift in its business model from "retail" projects involving individual volunteers to... View Details

Educators

13 May 2022
Research & Ideas

Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct?

widespread culture of bad behavior—or at least, a lot of people looking the other way as misconduct is taking place, he says. “You think about Wells Fargo, and there were thousands of employees engaging in... View Details

Keywords: by Michael Blanding; Technology

04 Nov 2013
Research & Ideas

The Real Cost of Bribery

headaches it causes. Rather, bribery's most significant impact is its negative effect on employee morale. Initiation, Detection, And Response Serafeim aimed to find out how bribery affected a firm's operations across four dimensions of... View Details

Keywords: by Carmen Nobel

January–February 2021
Article

How to Help (Without Micromanaging)

By: Colin M. Fisher, Teresa M. Amabile and Julianna Pillemer

Extensive research shows that when employees get hands-on managerial support, they perform better than when they’re left to their own devices, but unnecessary or unwanted help can be demoralizing and counterproductive. So how do you intervene constructively? The... View Details

Keywords: Helping; Employees; Groups and Teams; Management

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May 2018
Article

The Downside of Downtime: The Prevalence and Work Pacing Consequences of Idle Time at Work

By: Andrew Brodsky and Teresa M. Amabile

Although both media commentary and academic research have focused much attention on the dilemma of employees being too busy, this paper presents evidence of the opposite phenomenon, in which employees do not have enough work to fill their time and are left with hours... View Details

Keywords: Employees; Working Conditions; Performance Consistency; Performance Productivity

Read Now

01 Sep 2006
What Do You Think?

Are We Ready for Self-Management?

as many cited obstacles to its implementation, chief among them management itself. Many respondents were enthusiastic. For example, Leeor Geva characterized self-management as a "win-win strategy." In Jonathan Narducci's words, "Any method that gets all... View Details

Keywords: by James Heskett

July 2011
Case

Shifting the Diversity Climate: The Sodexo Solution

By: David A. Thomas and Stephanie J. Creary

This case profiles the evolution of Sodexo's diversity initiative. Diversity became a key priority for Sodexo, North America in 2001 after a class-action lawsuit was filed and certified in Washington, D.C. against Sodexo Marriot Services, Inc., the food services... View Details

Keywords: Diversity; Business Strategy; Globalization; Management Teams; Gender; Race; Ethnicity; Age; Food and Beverage Industry; North America; Washington (state, US)

Educators