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Publications

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  • All HBS Web  (216)
    • News  (83)
    • Research  (82)
    • Events  (1)
    • Multimedia  (11)
  • Faculty Publications  (29)

Show Results For

  • All HBS Web  (216)
    • News  (83)
    • Research  (82)
    • Events  (1)
    • Multimedia  (11)
  • Faculty Publications  (29)
← Page 7 of 216 Results →
  • 01 Sep 2003
  • News

Gregg Petersmeyer

C. Gregg Petersmeyer learned about giving back from his parents. He observed in them and their contemporaries a tremendous empathy for their fellow citizens going through the shared hard times of the Depression and World War II. “Today,”... View Details
Keywords: Garry Emmons; Executive, Legislative, and Other General Government Support; Government; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services
  • 09 Jan 2013
  • Sharpening Your Skills

Sharpening Your Skills: Understanding Customers

product. How Can I Understand My Customers Better? Empathy: The Brand Equity of Retail Retailers can offer great product selection and value, but those who lack empathy for their customers are at risk of losing them, says professor Ananth... View Details
Keywords: Re: Multiple Faculty
  • Portrait Project

Rahima Dosani

in a world where everyone else can say their name without a second thought. I will embody the happiness she missed out on. I will radiate the undying gratitude and empathy I learned from her. And I will use love, in all its multifaceted... View Details
  • 22 Jul 2014
  • Blog Post

From FIELD to Field, Putting What I’ve Learned at HBS into Practice

first layer of the metaphorical onion. What I learned at HBS and what I have applied in Zambia was more than just root cause analysis or the typical “Five Whys” questioning. It requires combining a dose of empathy with an equal dose of... View Details
Keywords: Entrepreneurship; Technology
  • 01 Jun 2000
  • News

Going Public: Raymond M. Jefferson

limits of human physical capabilities" by maintaining his Special Forces' exercise regimen and competing successfully in full-contact fighting martial arts tournaments. Jefferson retains a deep affection for the people of Hawaii, who showed him great kindness and View Details
Keywords: Mary Ellen Gardner
  • 01 Sep 2017
  • News

3-Minute Briefing: Jeetendr Sehdev (MBA 2004)

audiences find someone. In my survey of 1,500 respondents aged 13 to 18, the top five celebrities were YouTube stars. The challenge for older generations will be to move beyond the idea that taking selfies, for example, is silly and narcissistic, to an View Details
Keywords: Julia Hanna; News, Library, Internet, and Other Services; Information
  • 12 Nov 2008
  • Research & Ideas

The Marketing of a President

positive and unruffled demeanor, and his compelling biography attracted the attention and empathy of voters. Second, Obama converted this empathy into tangible support. More citizens volunteered time and... View Details
Keywords: by John Quelch
  • 19 Nov 2018
  • Sharpening Your Skills

E-Santa: Is Retail Ready for Digital Christmas?

Banning Big Box Stores Can Hurt Local Retailers Research shows how regulations designed to protect independent retailers from big box competition may backfire. Empathy: The Brand Equity of Retail Retailers can offer great product selection and value, but those who lack... View Details
Keywords: by Sean Silverthorne; Retail
  • 25 Sep 2024
  • Blog Post

HBS Latino Student Association Spotlight: Mireya Iglesias Ayala (MBA 2025)

too. I believe this is a powerful mindset, one of empathy and humbleness. These values influence my individual leadership philosophy, a concept often discussed here at HBS. Mine is rooted in my Mexican American heritage, where pride and... View Details
  • Web

Statement on Attack Against Israel | About

empathy and care to those who are suffering, and to deepen our understanding. The world needs leaders who will make a difference now more than ever. Over the weekend we began reaching out to and meeting with members of our community to... View Details
  • 20 Dec 2019
  • Blog Post

Top 10 MBA Voices Blogs of 2019

you have on others and is exemplified by serving with integrity and having empathy and compassion. It is about inspiring people to be their very best, with or without your presence.   Read More>>> Coming Home to HBS My son... View Details
  • Portrait Project

Walter Frye

will ceaselessly embrace new people, question the status quo, and seek breakthrough ideas, in order to nurture the gifts of empathy and creativity that will help me excel as a marketer. I will strive for the corner office, but with work... View Details
  • 23 Feb 2015
  • Research & Ideas

How to Break the Expert’s Curse

Unfortunately, though, experts frequently make lousy teachers. Experts are sometimes so steeped in expertise that they don't remember what it was like to be a newbie—in terms of both how much they knew and how they felt back then. The memory gap leads to an View Details
Keywords: by Carmen Nobel; Education
  • 17 Dec 2001
  • Research & Ideas

Enterprising Women

intelligence and adopt the more "feminine" traits of compassion and empathy required by the September 11 terrorist attacks. "If you don't have emotional intelligence, your employees will leave you," said Lewis.... View Details
Keywords: by Julia Hanna
  • Portrait Project

Allison Kean

I carry it with me — to the office, to a dinner party, to the corner store — approaching each person I meet with the assumption that not everything has been, or will be, easy. I offer this gift of empathy to others who are seeking a way... View Details
  • 26 Jun 2018
  • Blog Post

6 Lessons I learned from HBS Peek

being informed about a wide range of disciplines and understand how they impact our economy in general. 6. Empathy as Part of HBS Learning ExperienceEmpathy can make a difference in everything we do as humans including our professional... View Details
  • 28 May 2019
  • News

Turning Point: Into the Wild

reading fear? Exclusion? Anger? Being able to switch into that mode is very helpful in so many situations, both professional and personal. In that sense, tapping into the wild isn’t just where I get my energy; it’s also a great source of View Details
  • 19 Oct 2016
  • Blog Post

Reflections From My First Month at HBS

acting based on one’s moral compass. Most of the time it’s just listening attentively before speaking, even when you have a burning thought. We talk about our feelings more often than I previously thought great leaders would. Perhaps understanding View Details
  • 15 Jan 2020
  • News

The Business of Access

the donor has been touched—a family member receiving specific services from nonprofits, for example—and they have a sense of empathy and compassion,” she says. “I am able to get to that quickly, tap their charitable senses, and then ask... View Details
Keywords: Maureen Harmon
  • Portrait Project

Aduke Thelwell

many times because she had the courage to do things people said couldn't be done. More importantly, she will have maintained a sense of humor and empathy for others, because while the specifics will change, her core will remain unchanged.... View Details
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