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Publications

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  • All HBS Web  (216)
    • News  (83)
    • Research  (82)
    • Events  (1)
    • Multimedia  (11)
  • Faculty Publications  (29)

Show Results For

  • All HBS Web  (216)
    • News  (83)
    • Research  (82)
    • Events  (1)
    • Multimedia  (11)
  • Faculty Publications  (29)
← Page 7 of 216 Results →
  • 19 Nov 2020
  • News

How Panera’s CEO Learned to Go Against the Grain

took the helm last year after positions at Yum Brands Inc. and Krispy Kreme. He attributes this sense of compassion to the loss of his daughter, who died of pulmonary fibrosis at the age of 18. “Seeing her suffer so much up close deepened my sense of View Details
Keywords: Food Services and Drinking Places; Hospitality
  • 09 Jan 2013
  • Sharpening Your Skills

Sharpening Your Skills: Understanding Customers

product. How Can I Understand My Customers Better? Empathy: The Brand Equity of Retail Retailers can offer great product selection and value, but those who lack empathy for their customers are at risk of losing them, says professor Ananth... View Details
Keywords: Re: Multiple Faculty
  • 07 Sep 2021
  • News

Alumni Perspective: The Morning After 9/11

fidelity to the course than she did about empathy for her students. “Today’s case is Progressive,” she said, starting the case study discussion in the conventional way. But then, she swerved off in a most unconventional direction. “Who... View Details
  • Portrait Project

Rahima Dosani

in a world where everyone else can say their name without a second thought. I will embody the happiness she missed out on. I will radiate the undying gratitude and empathy I learned from her. And I will use love, in all its multifaceted... View Details
  • 09 Jun 2015
  • News

Building change from the ground up

was to provide an air-conditioned environment; offer support for customers who couldn’t read or write; and get them in and out of the store in 15 minutes with working service,” Khoja said, noting, “If we treated the Afghans with respect, it would create a brand loyalty... View Details
  • Portrait Project

Nathan Bruschi

envied my friends who could say precisely what they wanted on the first try. They didn’t have to plan pauses or precipitate their prose to plow over problematic phrases. For them, telephones were not objects of fear. Yet my stutter was a teacher. It taught me View Details
  • 01 Sep 2017
  • News

The Shape of Things to Come

I think we can deliver to students. Felix Oberholzer-Gee on introducing empathy into the curriculum How do you maintain curricular innovation? FO: Every year we write 250 cases, and those cases are entrepreneurial, bottom-up ways in which... View Details
Keywords: HBX; CORe; Colleges, Universities, and Professional Schools; Educational Services
  • Web

Welcome to HBS | MBA

entertain a new perspective, and to accept new data. We know it takes humility to listen rather than speak, to be able to change your mind, to change your course of action. We know it takes empathy and courage to stand up and make... View Details
  • 01 Sep 2017
  • News

3-Minute Briefing: Jeetendr Sehdev (MBA 2004)

audiences find someone. In my survey of 1,500 respondents aged 13 to 18, the top five celebrities were YouTube stars. The challenge for older generations will be to move beyond the idea that taking selfies, for example, is silly and narcissistic, to an View Details
Keywords: Julia Hanna; News, Library, Internet, and Other Services; Information
  • Blog

Faculty Reflections on International Women's Day

all." Linda A. Hill Women of Color Leadership Program Faculty Chair "To me breaking gender bias means, viewing each human being from a place of deep curiosity and empathy and resisting the human temptation to start from a place of... View Details
  • Portrait Project

Anjali Thakkar

accept death. As I enter a career in medicine, I hope to never lose the empathy and love I felt that day for my patient. To me, medicine is still a magical superpower that allows us to make the sick healthy—and that’s why I view caring... View Details
  • 01 Sep 2003
  • News

Gregg Petersmeyer

C. Gregg Petersmeyer learned about giving back from his parents. He observed in them and their contemporaries a tremendous empathy for their fellow citizens going through the shared hard times of the Depression and World War II. “Today,”... View Details
Keywords: Garry Emmons; Executive, Legislative, and Other General Government Support; Government; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services
  • 12 Nov 2008
  • Research & Ideas

The Marketing of a President

positive and unruffled demeanor, and his compelling biography attracted the attention and empathy of voters. Second, Obama converted this empathy into tangible support. More citizens volunteered time and... View Details
Keywords: by John Quelch
  • Web

Our Work Together | About

empathy for different perspectives as well as the spirit of partnership that has guided their work. The groups have been tasked with identifying actions we might take in the short term and longer-term recommendations. A particular focus... View Details
  • 01 Jun 2020
  • News

Effective Communication in the Age of Zoom

about as they help their employees through this process? Rachel: So I think we're in a time where leaders really need to redefine empathy and what it means. Empathy translates in different ways, for example,... View Details
Keywords: Zoom
  • Profile

Darrin Rahn

unique experience it is," says Darrin. "From the sections to the clubs, the classes, the professors, the speakers—it all comes back to the people. It’s two years of intense learning and empathy building at every turn. We’re... View Details
Keywords: CPG
  • Web

HBS - From The Dean

management. Our research agenda must reflect the shifts that are occurring in the world of business, such as digitization and data science. But this must not come at the expense of the human element, designing business and operating models that demonstrate View Details
  • 19 Nov 2018
  • Sharpening Your Skills

E-Santa: Is Retail Ready for Digital Christmas?

Banning Big Box Stores Can Hurt Local Retailers Research shows how regulations designed to protect independent retailers from big box competition may backfire. Empathy: The Brand Equity of Retail Retailers can offer great product selection and value, but those who lack... View Details
Keywords: by Sean Silverthorne; Retail
  • 01 Sep 2016
  • News

How I Got to Google

to communicate the next milestones and end vision to people with different backgrounds: engineering, legal, marketing. Empathy is another, because you need to be able to place yourself in your users’ shoes and empathize with their needs... View Details
Keywords: Julia Hanna
  • 25 Sep 2024
  • Blog Post

HBS Latino Student Association Spotlight: Mireya Iglesias Ayala (MBA 2025)

too. I believe this is a powerful mindset, one of empathy and humbleness. These values influence my individual leadership philosophy, a concept often discussed here at HBS. Mine is rooted in my Mexican American heritage, where pride and... View Details
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